Hotel sulla neve a Gunnison

“When we checked in we were almost done, when we noticed the desk clerk had selected the wrong name and had added all of our personal information to another person's booking. She cleared it and started over, but that was very disconcerting. The hotel called us after we left and left a message, but we couldn't understand it due to the heavy accent and poor English. We hope no issues arise from this stay.”

“There is no staff on property; information about self check-in is normally delivered electronically, but Expedia doesn't share that information with the hotel. So when you arrive you have to call the number on the office door to get your room assignment and code for the door lock. About half the rooms are upstairs, with no elevator and outside stairways. There is heat in the rooms, but that's all -- you can't even run a fan (needed after taking showers) and no AC. We tried opening a window,...