Solarium

Recensioni per Halong Athena Cruise

5 out of 5
Halong Athena Cruise
Halong International Port, Sun World, 09, Ha Long street, Bai Chay Ward, Ha Long, Quang Ninh

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 34 su 45 recensioni" "
Valutazione di 8 - Buono. 7 su 45 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 45 recensioni" "
Valutazione di 4 - Scarso. 1 su 45 recensioni" "
Valutazione di 2 - Terribile. 1 su 45 recensioni" "

9,4/10

Pulizia

9,8/10

Personale e servizio

9,6/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

stefano

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Crociera di per sè molto carina, il valore aggiunto è proprio il personale che si è dimostrato affidabile, professionale e disponibile in maniera incredibile. Non è semplice trovare una simile professionalità nel Sud Est asiatico. Cabina molto carina con grande bagno e con un terrazzino minuscolo. Ci saranno penso un 50 ospiti forse 40. Il mangiare buono e vario, veniva effettuato il refill dei piatti di portata quindi un all you can est. La sera invece si veniva serviti al tavolo.
Soggiorno di 1 notte ad agosto 2019
Risposta di Tina Nguyen, il giorno 29 ago 2019
Warmest greetings from Athena Cruise. On behalf of Athena group, I am would like to express our sincerest thanks for your stay at Athena Cruise. It is such a great honor for us to be of your service during your visit to Halong bay. From your feedback left behind, I was so glad to read that you've had a pleasant stay here overall. Thank you so much for your kind words and it's very nice of you to speak favorably about our property. Such comments like yours make us feel so rewarded for the endeavors that we try hard to put into our work. Once again, we thank you for your hearty support and look forward to having the opportunity to have you back again very soon.

8/10 Buono

Louis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dislike: The ground of the shower room is slippery. Water was not included in dinner.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Ryouhei

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Berit Hesel

Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Monica

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Pagas más de lo que es !!!
crucero viejo, decorado para parecer un hotel boutique, hace que se vea mejor de lo que es en realidad. Te cobran todo extra. Lo que más resalta en todo la estadía es el servicio del personal. Un 10 / 10 excelente. La belleza de Ha Long Bay, hace que te olvides de que te cobraron tanto por un barco que no es más que un viejo barco renovado.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

MARIA VICTORIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Barco muy recomendable. Camarotes amplios y bien equipados. Personal super amable y gran cantidad de actividades. La comida deliciosa
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Peter, EDMONTON

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommend this company. The staff and food exceptional. Attention to details in all areas. The excursions are carefully selected and they were all amazing. The rooms are beautiful and it was enjoyable to relax on the balcony. I recommend the 2-nights/3-days if you can. We truly got to enjoy Halong Bay to the fullest.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Minh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were amazing!
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

TOSHIAKI

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Ngoc

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff , who are friendly and helpful , esp Tim and Hanh
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Ann

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

LUKE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di DAVID DUONG , il giorno 21 giu 2023
Dear Mr Luke, Thank you so much for sharing your experience when using our services. It's a big encouragement with us to keep moving in service improvement to become better and better. We hope it will be most memorable trip of yours when you travel to Vietnam. We will send your thanks to all the crews in cruise. Hoping we will have a chance to serve you again and also your friends, your relatives, it will be our pleasure. If you come back and they come to Vietnam, please contact with us to have discount voucher for you. Kind regard,

10/10 Eccellente

Lanying

Soggiorno di 1 notte ad aprile 2023

10/10 Eccellente

Reju Dani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

soukpanom

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
very good food all the staffs they are awesome we will come back again
Soggiorno di 1 notte a gennaio 2023

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
スタッフさんは優しくて誠実に接してくれるけど、設備が若干弱い。シャワーがめっちゃ熱かったり勢いが弱かったり、、、、
Soggiorno di 1 notte a dicembre 2019

10/10 Eccellente

Oliver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great food, excellent service, beautiful boat
Really excellent stay with Athena Cruise. staff were so friendly and attentive. The boat was clean, modern and beautiful. Top quality food with buffet style as well as table service depending on the day in the schedule. My partner doesn’t eat fish and they happily substituted any seafood dishes with meat alternatives for her. Only dampener was the weather, but of course nothing could be done about this, and it didn’t take away from how gorgeous and relaxing the trip was. Our tour Manager - Tim was excellent too - fluent English, and the tours were fab - Athena look to take you to the Caves as the first visitors of the day (so up early) so you miss the masses of people, so it’s totally worth it. Excellent boat and activities - would do again in the summer time.
Soggiorno di 2 notti a febbraio 2020

10/10 Eccellente

keylla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good
Everything was very good. Felix was great and funny.
Soggiorno di 2 notti a gennaio 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay at Athens Royal Cruise was fantastic! Captain manager Tim and his team were very accommodating, helpful, friendly and professional. Itinerary was well organised and well thought. Food was good. It’s more like modern Vietnamese. Tim and Phillipe were very attentive to my mum’s food request. Generous portion - 6 courses! We were well looked after until the end. Scenery from the room / balcony was just breathtaking although the weather wasn’t the best. I highly recommend you stay for 2 nights, it definitely worths it if you have extra time. Specially thanks to Diem, who made my mum’s stay more joyful with her smile.
Soggiorno di 2 notti a gennaio 2020

10/10 Eccellente

scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing! Loved the beautiful room, amazing staff and gorgeous scenery. Food was good with lots of options.
Soggiorno di 1 notte a gennaio 2020

10/10 Eccellente

Keonsoo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had an amazing stay on the cruise. Food was average but everything else was incredible. Would highly recommend
Soggiorno di 1 notte a gennaio 2020

10/10 Eccellente

Maria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Helt igennem bare en god oplevelse. Super serviceminded personale og skøn mad.
Soggiorno di 1 notte a gennaio 2020

10/10 Eccellente

Gustavo, Uruguay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El crucero es excelente y esta muy bien diagramado todo el periplo El lugar es soñado y vale la vena visitarlo El crucero es de los mejores en el lugar
Soggiorno di 1 notte a dicembre 2019
Risposta di Tina, il giorno 15 gen 2020
Dear Gustavo, Thank you very much for taking the time to share such a wonderful feedback with us and with Expedia travelers. It is very pleasing to know that you had a good overall experience on cruise and particularly enjoyed our atmosphere. We are humbled by your compliments. Rest assured that these will be shared with all of our Ambassadors as we are certain that this will motivate them to continue on striving harder for excellence. We would be glad to have you back at our cruise again in the near future. Contact us to get a discount if you or your family come back to us Kind regard,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Oikein hyvä
Tyytyväinen valintaan, viihtyisä ja siisti. Pieni saunakin löytyy, tosin sulakkeet ei kestänyt normaaleja saunomislämpötiloja. Mutta kokonaisuudessa voi suositella!
Soggiorno di 1 notte a dicembre 2019
Risposta di Tina, il giorno 15 gen 2020
Dear valuable guest, Thank you for sharing your experience on cruise with us and with other travelers. It is our delight to know that you got an overall good experience on cruise with the staff service and the activities. Our associates would be more than thankful to hear such kind words from you, and your feedback is our motivation to better our service quality in the future. Contact us to get a discount if you or your family come back to us Kind regard,

10/10 Eccellente

Andres, San Diego

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff service, specially the manager was attentive. Excellent service, he went above and beyond, super friendly and helpful! The bedding was so comfortable and the food was delicious!
Soggiorno di 1 notte a dicembre 2019
Risposta di Tina, il giorno 15 gen 2020
Dear Valuable guest, We are delighted to read your wonderful comments about Athena Cruise. Thank you for choosing to stay with us and even more for praising the service and facilities that you experienced here. We hope to have the chance to welcome you back soon! Contact us to get a discount if you or your family come back to us Kind regard,

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Incredible! Staff was amazing and the boat was very nice. Loved our stay.
Soggiorno di 1 notte a ottobre 2019
Risposta di Tina, il giorno 1 nov 2019
Dear Valuable guest, Thank you so much for sharing your experience when using our services. It's a big encouragement with us to keep moving in service improvement to become better and better. We hope it will be most memorable trip of yours when you travel to Vietnam

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service all round and worth the money for such breathtaking views in a luxury cruise. Highly recommend
Soggiorno di 2 notti a ottobre 2019
Risposta di Tina, il giorno 1 nov 2019
Thanks for your great feedback. We are glad that you were satisfied with our travel arrangements, I will definitely pass on your feedback to the team with special mention to these staff. Look forward to welcoming you back very soon! Contact us to get a discount if you or your family come back to us

10/10 Eccellente

Samir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of the best cruises in Halong Bai Tu Long Bay
We had a memorable experience with Athena cruise. The family suite was very good. Mr. Ha , Mr. Chin and the entire staff was caring and friendly. We were pampered and spoilt with lots and lots of breakfast, lunch and dinner options. We had good kayaking, Tai Chi and cooking experience. Bai Tu Long Bay was very beautiful with abundance of natural beauty. I am so happy that I chose Athena over other cruises.
Soggiorno di 1 notte a settembre 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2019
Risposta di Tina, il giorno 1 nov 2019
On behalf of Athena Cruises, i send my sincerest thank to you for choosing us as a part of your journey to Vietnam. We are very happy when we see you had an amazing tour. It's encouragement with us to bring the most exciting tour to tourists in future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir hatten eine extra grosse Kabine bekommen als gratis Upgrade, das hat uns sehr gefallen!
Soggiorno di 1 notte a luglio 2019
Risposta di Tina Nguyen, il giorno 29 ago 2019
Dear valuable guests, Thank you so much for your favorable response and it is so nice to hear from you. We are indeed very grateful to you for staying with us and for writing this review to let us know that you have had a wonderful stay at Athena Cruise. Thank you so much for your kind words and we are all delighted to know that we were able to meet your expectations and rest assured that I will pass on your message to all my colleagues. Once again, we thank you for your hearty support and look forward to having the opportunity to have you back again very soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
El crucero llenó nuestras expectativas, muy bueno, la atención impecable y todos muy profesionales!
Soggiorno di 2 notti a gennaio 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hospitality
Special mention to Ha for making my father so happy with the coffee, and to Quang for taking care of us (thanks for the cap). Wonderful trip!
Soggiorno di 1 notte a settembre 2018

8/10 Buono

potato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful scenery and pleasant cruise Route of this cruise is following comparatively quiet area, and I preferred this a lot including beautifully lit up cave rather than other famous one's in Ha long bay. Cabin is nice and clean, crew's hospitality is warm and welcoming, and food is delicious. I definitely recommend this cruise.
Soggiorno di 1 notte a giugno 2018

4/10 Scarso

Viaggiatore verificato

Overpriced !!
It is marked as a 5 star hotel, but actually under 3 star level on facility and services. Meal is included but No any drinks was provided, even water need to be paid. It is a overpriced hotel and the facilities is way out of Date.
Soggiorno di 1 notte a giugno 2018

10/10 Eccellente

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
First class service
So glad we chose this company for our Halong Bay cruise. The service couldn’t have been better from start to finish. All of the staff go out of their way to make sure everything runs smoothly. Loved the boat. The cabin was very comfortable & loved sitting on the balcony enjoying the scenery. The food was top class. Excellent value for what we paid. Would definitely recommend this cruise & company.
Soggiorno di 2 notti a maggio 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Cruise
Everything is very good, except the brunch in the departure day. Free room upgrade was offered.
Soggiorno di 1 notte ad aprile 2018
Risposta di Nga (Mrs.), il giorno 17 mag 2018
Dear beloved guest, Sincerely thank you very much for your review. It is fantastic to read how much you enjoyed your time with us on your extensive trip, you have indeed picked out some of the great highlights of our Athena Cruise, and found the service and our facilities useful and satisfied your needs. The team and I hope to be able to welcome you back soon. Best wishes Nga (Mrs.) Athena Cruise General Manager.

8/10 Buono

MICHIRU, OSAKA JAPAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
優雅なハロン湾のクルーズ船
船室はとても清潔で各部屋にテラスがありとても快適です。カヤックや春巻き作り、鍾乳洞見学、イカ釣り、太極拳などアクティビティとランチ、ディナーはコースで提供。そして軽い朝食にブランチまで。アクティビティ、食事全てが宿泊する料金に含まれます。オプションのシャトルバスも豪華で乗り心地良かったです。スタッフも親切。特にアテナクルーズ予約係のティナさんの心温まる対応に感動しました。
Soggiorno di 1 notte ad aprile 2018
Risposta di Nga (Mrs.), il giorno 28 apr 2018
Dear MICHIRU, Thank you very much for sharing your kind review to Athena Cruise and it is such a pleasure to read your kind words on our welcoming, useful, attentive team at our Athena cruise. Especially, your comment on standard of service received and the hospitality of our team is much appreciated and I have shared this with the team who are happy to have made a good impression. Once again, thank you very much for your good review and look forward to welcoming you at Athena Cruise in the coming time. Best wishes, Nga (Mrs.) Athena Cruise general manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
V good n cosy environment.friendly staff n excellent guide mr kevin
Soggiorno di 2 notti ad aprile 2018
Risposta di Nga (Mrs.), il giorno 28 apr 2018
Dear beloved guest, it is very great to read the kind comments about our Athena Cruise. I am happy you really enjoyed every aspect of our service that demonstrated our professional service and this compliments was a priceless reward to all of our teams and it encourages us to constantly strive to set the better service in the future. Thanks again, and look forward to you returning in Athena cruise soon. Best wishes. Mrs. Nga Athena Cruise General Manager.

10/10 Eccellente

Julie , Canada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worth every penny and can’t wait to go back!
Great ship, one of the newer and more luxurious. They cruise from a lesser known and still not over developed bay which means you get to enjoy the natural splendor of the karst mountain formations without loads and loads of crowds. The team was absolutely incredible: warm, friendly, flexible, and so accommodating to my various requests. The room was modern and comfortable. The food was alway exclusively presented, like art! Definitely book the 2 nights 3 days because you will not want to leave!
Soggiorno di 2 notti ad aprile 2018
Risposta di Nga (Mrs.), il giorno 28 apr 2018
Dear Julie, It is a pleasure to read the kind review from you during your recent stay and I highly appreciated your precious compliment about services as well as our convenience location and I definitily, this review will encourage the team to strive much more to deliver the bettter service to our guests in the future. Please kindly pass by our boat when you are in Halong bay and absolutely, you will see how much our service improved. Best wishes. Nga (Mrs) Athena Cruise general manager.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wohlfühlschiff
Sehr guter Service und großartige Zimmer, abends mit Menü
Soggiorno di 1 notte a novembre 2017
Dear our valued customers We would want you to know that we feel honored to be your chosen Cruise Operator in Ha Long Bay, Vietnam. Your kind words are much appreciated, and we will do our very best to keep up the good work. We will definitely pass your compliment to Tim and Nam as they will be very happy to hear that. We aim to deliver positive experiences to our guests and are glad that you had a seamless and memorable stay! Thanks again! We look forward to welcoming you back again soon! Best regards, Athena Cruise Team

10/10 Eccellente

Leonard, Sydney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Cruise, Better View.
I loved the cruise. It was one of the best tours I have ever been on. It was quiet and relaxing but also informative. The boat manager was friendly and knew a lot about the area and the history of Halong Bay.
Soggiorno di 1 notte a ottobre 2017
Risposta di Sonya/Ms, il giorno 15 nov 2017
Dear Mr Leonard We are extremely delighted to hear that your stay with us was a truly awesome one. Your compliments about our property, our food and the services are well appreciated. Thank you for mentioning the crew here at Athena, they are the true stars and deserve every great comment they receive. We are sincerely looking for your return. Best regards, Athena Cruise Team

6/10 Soddisfacente

alice, hanoi

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
객실내에 위생상태가 너무 안좋았어요 크루즈라 이해하고 가기엔 너무 찝찝했어요 음식은 그냥 그냥 .. 1박이라 다행이었어요
Soggiorno di 1 notte a ottobre 2017

2/10 Terribile

Kim, MY

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Cruise was broken down.
The shuttle bus driver from Hanoi drove very slowly(maximum was 70km, normally 40~50km even with empty road) and did not know the way to Halong Bay <-> Hanoi which caused delay in arrival(took 4.5hrs drive without pit-stop). Upon arrival, we were taken to another cruise without any information on the changes. The itinerary was NOT the same at all. Only after clarification and complaints on why the cruise was changed, they explained that Athena was broke down in the morning that day and mentioned that we were "upgraded". Did not think it was an upgrade as the room was much more smaller than which was supposed to be provided in Athena cruise.
Soggiorno di 1 notte a giugno 2017
Risposta di Nga (Mrs.), il giorno 18 mar 2018
Dear Kim, At Athena Cruise we highly value the opinions and feedback of our customers. We are very concerned about the problems that you experienced when using our services. The fact that you were not able to do activities and your disappointment with the room is understandable. The services and management has changed since mid-July and Athena Cruise is currently under new ownership. Since the new change of management our customers have had positive feedback about the cruise. Your feedback will be used to improve the services in the future. We will let the staff and crew know about your experience and use your feedback to improve the quality of our cruise. If you would like to contact us about your experience directly, we would love to hear from you. Best Wishes Athena Cruise Management