Piscina all'aperto, lettini
Controlla disponibilità

Recensioni per Wyndham Legend Halong Hotel

4.5 out of 5
Wyndham Legend Halong Hotel
No. 12 Halong Street, Bai Chay, Ha Long, Quang Ninh

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 91 su 157 recensioni" "
Valutazione di 8 - Buono. 37 su 157 recensioni" "
Valutazione di 6 - Soddisfacente. 16 su 157 recensioni" "
Valutazione di 4 - Scarso. 11 su 157 recensioni" "
Valutazione di 2 - Terribile. 2 su 157 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

byron k.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good hotel but around the areas are not that clean
Soggiorno di 2 notti a marzo 2024
Risposta di Your Wyndham Legend Halong team., il giorno 8 apr 2024
Dear Bryson K,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Angel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, pools and restaurant with an amazing buffet.
Soggiorno di 1 notte a marzo 2024
Risposta di Your Wyndham Legend Halong team, il giorno 9 mar 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

mark

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to the cruise terminal where our sailing race stopped. Excellent service and great food options on site and within walking distance. I will be back in high season to enjoy the area more
Soggiorno di 12 notti a febbraio 2024
Risposta di Your Wyndham Legend Halong team., il giorno 7 mar 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Scarso

Roger, Los Altos

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Purchased superior king size bedroom and it was nothing but SUPERIOR. The room had very bad odor and we kept spraying air freshener every day. The noisy was coming from different tour groups coming and going every day. No VIEW, room was facing a second tower of Wyndham hotel.
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

BHARAT

Soggiorno di 4 notti a novembre 2023

8/10 Buono

Vegard Bakke

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Your Wyndham Legend Halong team., il giorno 4 dic 2023
Dear Vegard Bakke,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

6/10 Soddisfacente

Caitlin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I wanted to like this place so bad. This was supposed to be the luxury stay for my solo trip. The facility is very dated. The rooms smelled like mold and it was very hard to sleep. Only one restaurant was open. I ended up canceling my stay after one night and felt so terrible for it. The staff is some of the friendliest, most helpful and respectful staff. 10/10 for the staff!
Soggiorno di 2 notti a settembre 2023
Risposta di From Wyndham Legend Halong hotel, il giorno 7 set 2023
Dear Caitlin Terborg,Thank you for taking the time to tell us about your experience at the Wyndham Legend Halong Hotel. I will share your comments with our team, which I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Your Wyndham Legend Halong team!

6/10 Soddisfacente

Tuan

Mi è piaciuto: Personale e servizio
Gym so warm. No air conditioning
Soggiorno di 2 notti a luglio 2023
Risposta di Dear Tuan,, il giorno 3 set 2023
Dear Tuan, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you lost your clothes. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Your Wyndham Legend Halong team.

8/10 Buono

MARCEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location
Soggiorno di 4 notti a luglio 2023
Risposta di Your Wyndham Legend Halong team., il giorno 31 lug 2023
Dear Marcell,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Eccellente

Anh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was very clean and air conditioned. The same applied to the room, which was very spacious and comfortable. However, the price of the food and drink services (e.g. the breakfast buffet) was much higher than any of the nearby places. I would definitely recommend staying at this hotel but eating somewhere else.
Risposta di Your Wyndham Legend Halong team., il giorno 20 lug 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Scarso

Ranga

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The worst property that I stayed during my 2 week Vietnam trip, worst than a 3 star. The AC was turned down during the night, and was too hot. The food was not tasty. This hotel is in par with all Wyndham scams. Would never stay at a Wyndham ever again.
Risposta di Your Wyndham Legend Halong team., il giorno 18 apr 2023
Dear Ranga,First of all, thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel.We do apologize for not being able to meet your expectation and for any conveniences caused. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

Glenn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good staff, clean hotel, great view and the casino was a bit of a surprise.
Soggiorno di 1 notte ad aprile 2023
Risposta di Your Wyndham Legend Halong team., il giorno 8 apr 2023
Dear Glenn,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Eccellente

Arne Leon

Soggiorno di 1 notte a marzo 2023
Risposta di Your Wyndham Legend Halong team., il giorno 6 mar 2023
Dear Arne Leon,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great option as a location - Superb Views
The hotel was chosen as a base to see Halong Bay over a 3 day visit. Its location is excellent. With a sea view you could see all local landmarks and the islands in the bay. The hotel arranged a day tour of the bay and transfers back to hanoi. Dinner and Breakfast options were good although in the off season it is very quiet. My only small negative is it is slightly dated and does need some modernisation but this did not detract from a lovely stay.
Soggiorno di 3 notti a dicembre 2022
Risposta di Your Wyndham Legend Halong team., il giorno 9 gen 2023
Dear Steven,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Viaggiatore verificato

Risposta di Your Wyndham Legend Halong team., il giorno 4 dic 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel Staff were amazingly friendly … it was the start of the low season but, on the 24th December they had a Christmas party for locals which took over the only restaurant, the others were closed due to off season whilst this make sense it wasn’t advised in Ada Vance (not one the begrudge others fun) but, don’t operate a hotel when no amenities are available - after a bit of arguing I managed to get food but, ate in my room. I would call it room service but that wasn’t operating. I tried to order online externally 4 times but was cancelled al times and little choice. Pool bar closed (pool was dirty and not attended to) as we’re all the other restaurants / facilities. The mini bar in the room has been taken away and left with a tiny bottle of gin and whiskey .. I tried to indulge in the gin after a long journey there on my first day but, no mixers soo had to persuade one of the restaurant workers to sell me some lemonade as reception said there was nothing they could do— as it was past 11pm most things were closed when I arrived. I do think the hotel need to decide if to open or not I their winter season .. it could be amazing but, sadly nothing like the 5 star I was expecting ! Due to lack of local amenities / shops/ restaurants I strongly urge to hotel to look to reinstate the mini bar if they are to stay open (I don’t buy it was took away due to Covid- this conflicts with the notice in the room “guest like to use fridge for other items “)
Risposta di Your Wyndham Legend Halong team., il giorno 30 dic 2022
Dear Daniel,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Scarso

Takuya

Viaggio di lavoro
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
景色はとても良くスペースも充分だが、バスルームの換気がなく、配管の匂いがする。シャワールームのドアも閉まらない。
Risposta di Your Wyndham Legend Halong team., il giorno 8 dic 2022
Dear Takuya,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

Tadahiko

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
部屋がゴージャスで良かった。窓からの景色も素晴らしかった。
Risposta di Your Wyndham Legend Halong team., il giorno 8 dic 2022
Dear Tadahiko,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Scarso

Stephanie

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I went into the low season and couldnt go outside to walk because it was too dangerous. I went only in front of the hotel and witness someone getting mugged. The staff at the hotel wasnt very concerned about security and the room was smelling very very bad. The food made me sick, twice. I wouldnt never go back to this hotel ever.
Soggiorno di 2 notti a dicembre 2022
Risposta di Your Wyndham Legend Halong team., il giorno 5 dic 2022
Dear Stephanie,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your experience was bad. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent excepting restaurants close by.
Risposta di Your Wyndham Legend Halong team., il giorno 29 nov 2022
Dear Thomas,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely property but walkable area dining is limited, loved the hotel and staff though, great views.
Soggiorno di 1 notte a novembre 2022
Risposta di Your Wyndham Legend Halong team., il giorno 28 nov 2022
Dear Thomas,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Eccellente

Ha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
5 stars hotel with the price of 4 start. Very clean and very good location.
Soggiorno di 1 notte a novembre 2022
Risposta di Your Wyndham Legend Halong team., il giorno 23 nov 2022
Dear Ha,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Scarso

Chuljoon

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
がっかりでした
ベトナム出張の最終日にハロン湾観光で1泊しました 予約は男3名で予約したのですが、フロントでチェックインの際、「3名で1部屋ですか？」と言われ、どんな予約管理をしているの？と思いました ウェルカムドリンクは立ったまま出され、部屋はカビ臭くとても不快でした ホテルのバーでお酒を飲んだのですが、会計を部屋付けにしてほしいと言ったら、ダメだと言われ、その場でカード決済を求められました 立地もメイン通りから少し外れていてとっても不便でした 今度行った時は確実に違うホテルを取ります
Soggiorno di 1 notte a novembre 2022
Risposta di Wyndham Legend Halong team., il giorno 15 nov 2022
Dear Our Valued guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your room was smell and uncomfortable. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Scarso

JEONG GWON

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di Your Wyndham Legend Halong team., il giorno 10 ott 2022
Dear Jeong Gwon,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.It is our pleasure to have you with us.We really appreciate your constructive feedback regarding our services.We will share your comment to our concerned department to improve it immediately.We look forward to welcome you back soon.

8/10 Buono

fitzroy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2022

10/10 Eccellente

Hema malini

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The reception was fabulous. The lady upgraded us immediaely when they realized they gave us the wrong room. Really good service. The room was magnificent. Great view of the famous colorful Bridge and sun wheel. Looked so beautiful at night. The suite was spacious and had all the facilities. Room service was fast and exceptional. Really loved this property.
Soggiorno di 1 notte a settembre 2022
Risposta di Duong Viet Tung (Mr.), il giorno 12 set 2022
Dear Hema Malini,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.Your Wyndham Legend Halong team.

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2022
Risposta di Duong Viet Tung (Mr.), il giorno 25 ago 2022
Dear Peter,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.Your Wyndham Legend Halong team.

6/10 Soddisfacente

Andrew

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Hotel is dirty, carpet is dirty, wall and ceiling cracking. Staffs need training. No sense of urgency, check out need to wait for them to check the room before customers can leave,
Soggiorno di 2 notti a luglio 2022
Risposta di Duong Viet Tung (Mr.), il giorno 29 lug 2022
Dear Andrew Su, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We really appreciate your constructive feedback regarding our services. We will share your comment to our concerned department to improve it immediately. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

gen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Duong Viet Tung (Mr.), il giorno 27 lug 2022
Dear Gen, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay
Excellent hotel. Stunning views. Helpful staff. Nuff said :)
Soggiorno di 1 notte a maggio 2022
Risposta di Assistant Front Office Manager, il giorno 8 giu 2022
Dear James, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
What a room!
After a lousy start (my booking couldn’t be found) things picked up. Was upgraded (due to the issue) and quite frankly stayed in a jaw-dropping. The room was enormous, was very well kept, had sensational views and I was SOLD. Minor glitches (like phone not working) didn’t matter. I just stared into the view :)
Soggiorno di 1 notte a maggio 2022
Risposta di Assistant Front Office Manager, il giorno 27 giu 2022
Dear James, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

8/10 Buono

Lawrence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Close to the bridge - liked Noise from construction-didnt like Restaurant closed - didn't like
Soggiorno di 1 notte a dicembre 2021

8/10 Buono

stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
View!
Amazing views and huge room! Love the bathtub and balcony! Only negatives are, 1. a mild stale smell (disappears after turning on AC) 2. AC has controlled temp (can’t go lower than 22 Celsius) Would def stay here when we return.
Soggiorno di 1 notte a dicembre 2020

10/10 Eccellente

han james

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2020

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice view
Stayed at a room with nice ocean and bridge view. I want to visit again with my sweetheart.
Soggiorno di 1 notte a novembre 2020

10/10 Eccellente

han james

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2020

10/10 Eccellente

han james

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dear wyndham thank you for service and comfort staying but no space for car parking lot and too small for swimming pools without shower facilities most good very nice view and room clean thak you
Soggiorno di 1 notte a maggio 2020
Risposta di Wyndham Legend Halong team, il giorno 13 giu 2020
Dear han james, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
またいつか泊まりたい日本人
Soggiorno di 8 notti a febbraio 2020

10/10 Eccellente

MITSURU

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2020

10/10 Eccellente

Aaron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020

8/10 Buono

Benoit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good restful stay
Good location. Good view from all directions. Good breakfast. Friendlt staf
Soggiorno di 1 notte a dicembre 2019
Risposta di Wyndham Legend Halong team, il giorno 6 feb 2020
Dear Benoit, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a dicembre 2019

10/10 Eccellente

Malin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2020

10/10 Eccellente

Huong

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible 1 night stay
Upon arrival, we were taken to our hotel room and were immediately hit with an overwhelming damp smell. We then realised that a large proportion of the bedroom walls were covered with mould which is obviously unsafe to sleep in. The staff apologised and took us to another room which still had a damp smell. After inspecting the second room, we found more mould covering the walls. We informed the staff of this again and they eventually moved us to the presidential suite which was fine (I am guessing this is one of the only rooms in the hotel which is free of mould). We chose to pay for the buffet breakfast the next morning at the hotel and were informed that the total price for two of us was around £15. We then double checked this with the member of staff and they agreed. After we had eaten the breakfast, we were charged £30 by another member of staff. We explained to them that this was not the price we were quoted but staff just kept repeating that we needed to pay it. After standing our ground, they eventually said we could pay the £15 and they would cover the rest. The staff were rude and clearly not interested in keeping our custom again in future. Given all that had gone wrong during our one-night stay, I would have expected more from a 4.5 star hotel. After reading the other poor reviews on this website, I’m hoping to not get the same generic response from the hotel that was given to everyone else.
Mould covered walls
Mould covered walls
Soggiorno di 1 notte a dicembre 2019
Risposta di Wyndham Legend Halong management team, il giorno 6 gen 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Wyndham Legend Halong management team

4/10 Scarso

bo

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
They wanna charge me when I ask for additional two
They wanna charge me when I ask for additional two bottle of water.
Soggiorno di 2 notti a dicembre 2019
Risposta di Wyndham Legend Halong team, il giorno 6 feb 2020
Dear Bo, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to have you with us and to receive your constructive feedback. We do offer 02 bottles of water complimentary per day for all the guests as per our hotel standard and these others hotels too. Thank you for your feedback. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

INBAE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
베리 굿
하롱베이 전망이 아주 좋습니다. 시설도 훌륭합니다. 조식도 가격레벨에 맞는 높은 수준입니다. 힐링하기 좋은 곳입니다.
Soggiorno di 1 notte a dicembre 2019
Risposta di Wyndham Legend Halong team, il giorno 6 feb 2020
Dear Inbae, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019

10/10 Eccellente

Chris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was awesome Clean the staff was great it was in the middle of everything
Soggiorno di 3 notti a dicembre 2019
Risposta di Wyndham Legend Halong, il giorno 17 dic 2019
Dear Chris, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Eccellente

Alexia, Los Angeles

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE
Soggiorno di 1 notte a novembre 2019
Risposta di Wyndham Legend Halong team, il giorno 17 dic 2019
Dear Alexia, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team