6/10 Soddisfacente
Noriko
Viaggio con la famiglia
25 dic 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I didn’t use their breakfast buffet as the hotel was right next to the morning fish market.
Updating to the experience of having to pay extra for “pay on the spot”.
They had no room on Expedia at the time I booked so I chose single room option (12800yen). Few days prior to my arrival Expedia showed twin room option at 14716yen so when I checked in I was confident that I’ll have a room. For some reason they charged me 12500yen to upgrade to twin room (total amount 25300yen, instead of 14716yen)
I paid as I was asked but thought it was bizarre and negotiated. They admitted their fault and changed my upgrade fee to 8,800yen.
So, in total I paid 21300yen for what was advertised as 14716yen.
Once again, I’ll repeat, don’t choose “pay on the spot” option or ask for an upgrade. I’d rather gone out for a nice meal…
Thank you Mr Umezawa for trying to modify things but I’d rather share my honest experience.
Hotel is clean, convenient and staff were kind. However if I had an option to come to Hakodate again, I’ll chose a different place to stay.
Noriko
Soggiorno di 1 notte a dicembre 2025
