2/10 Terribile
Claudia
Viaggio con la famiglia
23 ago 2025
Terrible experience i will never come back to this place again. The checkin was not smooth at all, all e-mails sent in German language, at the property information was displayed in the same language. No guidance for people who are not speaking the language. More than that, they are requesting me to pay an extra tax of €3.89 as apparently I didn’t complete the check in at the machine and i used some emergency type of check in which was not explained to me.This was not explained for the beginning, nor on Expedia. Lack of transparency, poor customer service and clearly not professional. I will also submit a formal complaint i think customers should not experience something like this.
Claudia
Soggiorno di 1 notte ad agosto 2025