Dear Koji,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Wish you all the best. Eira (Ms.)Customer Service Department

Dear Dung Viet,Thank you for your review! We are thrilled to hear that you found our location excellent and our staff very friendly and professional.Providing exceptional service and a welcoming atmosphere is our top priority, and we are pleased that we met your expectations during your stay.We look forward to welcoming you back for another great experience in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear Pauline,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any discomfort you experienced with the frosted glass door in the bathroom.We understand that privacy is important, and we will certainly take your comment into consideration for future improvements. Your comfort is our priority, and we apologize for any inconvenience this may have caused.If you have any specific preferences for your next stay, please do not hesitate to let us know, and we will do our best to accommodate your needs.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear FUTOSHI,Thank you very much for your kind review! We are delighted to hear that you had a wonderful stay with us and that you found our staff's hospitality to be exceptional.It's heartening to know that you enjoyed our delicious breakfast. We understand the hustle and bustle of city life in Hanoi and are glad that our young and cheerful staff were able to provide a warm and welcoming atmosphere for you.While we are a three-star facility, we are thrilled that you found our service and hospitality to be deserving of a higher recommendation. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.Warm regards,Eira (Ms.)Customer Service Department

Dear Ryoichi,Thank you for your review! We are pleased to hear that you found our hotel to be clean, with kind staff, and conveniently located.Maintaining cleanliness is a top priority for us, and we are glad this aspect of your stay met your expectations. Our staff strives to provide friendly and helpful service to all our guests, and it's wonderful to know that you found them kind.We also take pride in our convenient location, making it easy for our guests to explore the area.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Jerry,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you found our staff friendly and amazing. Providing exceptional service is always our goal.We are delighted that you enjoyed our breakfast selection as a great start to your day. It's also fantastic to know that our location was convenient for your needs and that you found it to be kid-friendly.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay.Warm regards,EiraCustomer Service Department

Dear Kunio,Thank you for your review! We are pleased to hear that you found our hotel conveniently located near the old town, making it easy for sightseeing and dining.We strive to provide a convenient and comfortable stay for all our guests, and we are glad that our location added to the enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations.We appreciate your feedback about the lack of a bar or room service, as well as the limited spa facilities and layout discomfort. We take all guest comments seriously and will review these areas for improvement.Regarding the tour packages, we apologize if they did not meet your expectations. We will certainly review our recommendations to ensure they align with our guests' preferences.We are sorry to hear about the cleanliness issues in your room upon arrival. This is not the level of service we strive to provide, and we will address this with our housekeeping team to ensure it does not happen in the future.Your feedback about the stain fee and the need for more training for our massage therapists is duly noted, and we will take steps to improve in these areas.We are glad to hear that most of our staff members were extremely nice. However, we apologize if you found some upper staff members to be lacking in this regard. We will address this internally to ensure consistency in service across all levels.We appreciate your feedback as it helps us to continually improve our services. If there is anything else you would like to discuss or if you would consider giving us another chance to provide a better experience, please do not hesitate to reach out.Warm regards,Eira (Ms.)Customer Service Department

DearJerry,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that our spacious room was suitable for your family of four and that you enjoyed the buffet breakfast.Our staff takes great pride in providing excellent service, and we are pleased to hear that they were helpful during your stay. It's wonderful to know that your laundry was taken care of promptly and returned to you the same day.We are glad that our central location made it convenient for you to explore the main attractions on foot, and we appreciate your recommendation. There are indeed many great dining options around the hotel, and we are delighted that you were able to enjoy them.Thank you for your kind words, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,EiraCustomer Service Department

Dear Uyen Thy,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff during your stay at our hotel. Our team takes great pride in providing friendly and helpful service to all our guests.We are so glad to hear that you enjoyed practicing your Vietnamese with our staff and shop owners. Language practice can be such a rewarding experience, and we are delighted that everyone was patient and encouraging.It warms our hearts to know that our kitchen staff made you a sandwich for your early morning flight. Ensuring you had something to eat for your journey was our pleasure, and we are happy that you found this service to be wonderful.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future.Warm regards,EiraCustomer Service Department

Dear Raquel,Thank you for your kind review! We are thrilled to hear that you found our hotel beautiful and our staff members friendly. We take great pride in providing top-notch facilities to ensure our guests have a memorable stay.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Warm regards,EiraCustomer Service Department

Dear Shauna, Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are pleased to know that you like our staff and had a great stay with us. Your review is the best motivation to all of our team. Hope that we have a chance to welcoming you back for another shameless stay. I wish you all the best.EiraCustomer Service Department

Dear Kris,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Best RegardsEiraCustomer Service Manager.

Dear Richard, Thank you for choosing Hanoi Brilliant hotel & spa.We are delighted to hear that your stay with us was truly wonderful. We always keep in mind that we have to improve many things to exceed the expectations and provie the best experience for valued customers. Hope to see you next time and we assure you that we will once again go above and beyond to capture your heart and deliver an exceptional stay.Best regards,Eira

Dear Ngoc Diem,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a wonderful stay with us.Your satisfaction is our top priority, and it's heartening to know that we met your expectations. We hope to continue providing exceptional service and creating memorable experiences for all our guests.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear Oliver,We are appreciative that you are staying at our hotel in Hanoi. We are delighted to hear that you have enjoyed a great stay with us. Your score is the primary incentive for our team to keep up the dedication. We look forward to welcoming you in the future!Best Regards,EiraCustomer Service Staff

Dear Ms.Doan,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you appreciated the comfort with which we are striving.Our staff takes great pride in providing convenience services to our guests, and we are glad that their efforts made a positive impression on you.Your compliments mean a lot to us, and we will be sure to pass them on to our team. We look forward to welcoming you again in the future!Warm regards,EiraCustomer Service Staff

Dear valued guest,Thank you so much for choosing to celebrate your special occasion with us and for taking the time to share your positive feedback. We are thrilled to hear that you had a memorable stay and that our staff was able to contribute to your happiness. It's wonderful to know that you enjoyed the breakfast options, with a choice of menu and a satisfying buffet selection. We appreciate your kind words about our convenient location and reasonable pricing. It's our goal to provide a comfortable and affordable stay for our guests.We look forward to the opportunity to welcome you back for another stay in the future!Best regards,EiraCustomer Service Staff

Dear Nathan, Thank you for taking your time to write a positive on Expedia. We are delighted to read that you had a wonderful time at Hanoi Brilliant Hotel & Spa. It is our pleasure to learn that you loved the service provided by the staff. Your compliments on the service have been shared with the entire team as your satisfaction is a great source of motivation and encouragement for all our staff.It would be a pleasure to welcome you again at our hotel soon!Sincerely,EiraCustomer Service Staff

Dear Marilene,We genuinely appreciate the time you took to provide such comprehensive feedback about your experience at our hotel. It warms our hearts to know that our staff's kindness and willingness to help made a positive impression on you.On the other hand, we sincerely apologize for any inconvenience caused by the apparent aging of our facilities. Your insights into the condition of the rooms, bathrooms, and the restaurant, particularly during breakfast service, are crucial for us to address. We understand the importance of a comfortable and up-to-date environment, and we are committed to making the necessary updates to enhance our guests' overall experience.Regarding the breakfast offerings, we value your input on both variety and quality. Rest assured, your comments have been shared with our culinary team, and we are actively working to elevate the breakfast experience to meet and exceed expectations.Your concern about cleanliness due to the age of our facilities is noted, and we take this matter seriously. We will intensify our efforts to ensure that our cleaning standards are impeccable, irrespective of the age of our infrastructure.We genuinely regret that your experience fell short of expectations, and we assure you that your feedback is invaluable as we strive to improve. We hope to have the chance to welcome you back in the future and offer an upgraded and more enjoyable stay. Thank you for providing us with the opportunity to enhance our services.Best regards.Dante HuaCustomer Service Manager

Dear Wai Lun, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know your experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regardsEiraCustomer Service Staff

Dear Mark,Thank you for taking the time to leave nice compliments on Expedia. It is our pleasure to read that you enjoyed our hotel and staff. This is a huge encouragement for all of us to to keep striving to get customer satisfaction. We genuinely look forward to welcoming you again!Sincerely,EiraCustomer Service Staff

Dear Marcel,We thank you for rating maximum score following your stay at Hanoi Brilliant Hotel & Spa. It was such a great pleasure for us to be your service. We look forward to welcoming you soon!Warm regards,EiraCustomer Service Staff

Dear Kaija,Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful that we know you experienced with us. Moreover, thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards,EiraCustomer Service Staff

Dear Allison,We are appreciative that you are staying at our hotel in Hanoi. We are delighted to hear that you have enjoyed a great stay with us. Your score is the primary incentive for our team to keep up the dedication. We look forward to welcoming you in the future!Best Regards,EiraCustomer Service Staff

Dear Huadian,It is our honor to receive your compliments about our friendly staff, breakfast and room facilities. This is a huge motivation for all of us to continuously do our best.We are truly sorry about your bad experience with the air-conditioner. Your comfort is our utmost priority, and we will take it seriously and inform our maintenance team to improve this problem.Warm regards,EiraCustomer Service Staff

Dear Thai, Thank you for staying with our Hanoi Brilliant Hotel & Spa. We are very glad to know that you have a good time with us. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Alan,Thank you so much for your maximum scores and your compliments about our convenient location and friendly staff. Your compliments are a great source of motivation and encouragement for all of us.Best Regards, EiraCustomer Service Staff

Dear Hiroshi,Thank you so much for taking the time to review us after your stay. It is our honor to receive your compliments about our room cleanliness and friendly staff. We are more than happy to know that you have had a great time with us. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. I Wish you all the best!Best regards,EiraCustomer Service Staff

Dear Yoji, Thank you for staying with Hanoi Brilliant Hotel & Spa. We are glad to know that you have had a enjoyable stay with us. Your maximum score is the best motivation for us to keep up the great work. Hope that we will have a chance to welcoming you back in the near future. Best regards, Dante Hua. Customer Service Manager.

Dear Sangbo,Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful that we know you experienced with us. Moreover, thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards,EiraCustomer Service Staff

Dear Roger, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know your experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards. Dante Hua. Customer Service Manager.

Dear Eiju, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua. Customer Service Manager.

Dear Xai, Thank you very much for choosing our Hanoi Brilliant Hotel & Spa as your accommodation in Hanoi for your trip. We more than happy to know that you have an enjoyable stay with us. Hope that we have a chance to welcoming you in the very near future, Wish you all the best. Dante Hua. Customer Service Manager.

Dear Francisca, Thank you very much for staying with our Hanoi Brilliant Hotel & Spa. We are glad that you have enjoyed your stay with us. Your maximum rating is the best motivation for our team to keep us the great work. We can’t wait to welcoming you again in the near future. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Minseok, Thank you very much for choosing our Hanoi Brilliant Hotel and Spa as your accommodation for this trip to Hanoi. We are very happy to know that our service has met your expectations. Wish all the best to you. Best regards,Dante Hua, Customer Service Manager

Dear Elke, Thank you very much for staying with us during your trip in Hanoi. We are more than happy to know that you have had a great time with us. Especially, our great breakfast and our friendly staff has done the great job. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Warren, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua. Customer Service Manager.

Dear David, Thank you very much for staying with our Hanoi Brilliant Hotel and Spa for this trip. We are more than happy to know that our large and clean room, our location was met your expectation. Especially, our staff have made you a great experience for this trip. Your maximum score is the best motivation for our team to keep up the great work. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Ngoc Bich, Thank you for taking time to review your stay at Hanoi Brilliant hotel & spa.We are thrilled to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service. Best regards, Dante Hua. Customer Service Manager.

Dear Therasa, Thank you very much for staying with us during your trip in Hanoi. We are more than happy to know that you have had a great time with us. Especially our central location and our friendly staff has done the great job. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Yuki, Thank you for taking time to review your stay at Hanoi Brilliant hotel & spa.We are thrilled to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service. Best regards, Dante Hua. Customer Service Manager.

Dear Kazuya, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua Customer Service Manager

Dear Mako, Thank you very much for choosing our Hanoi Brilliant Hotel and Spa as your accommodation for this trip to Hanoi. We are very happy to know that our convenient location and clean room have met your expectations. Wish all the best to you. Best regards,Dante Hua, Customer Service Manager

Dear Manuel, Thank you very much for staying with our Hanoi Brilliant Hotel and Spa. We are very happy to know that you have had a great time with us. We are sorry for the noise from our neighbour's construction but it just for a day. We will keep up our good work and maintain our facilities as your suggestion. Wish you all the best. Dante Hua. Customer Service Manager

Dear Frederic,Thank you very much for your maximum score. It was such a great pleasure for us to be your service. We are glad that you have enjoyed your stay with us. Wish you all the best. Dante HuaCustomer Service Manager

Dear Andrew,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards.Dante HuaCustomer Service Manager

Dear Julia, Thank you very much for staying with Hanoi Brilliant Hotel and Spa. It was our great pleasure to have you as our guest. We glad that you have enjoyed your stay with us. Your maximum point is the best motivation for our team to keep up the great work in serving our guest. Wish you all the best. Dante HuaCustomer Service Manager