Suite familiare | Minibar, una cassaforte in camera, una scrivania, tende oscuranti

Recensioni per Hanoi Malo Boutique Hotel

3 out of 5
Hanoi Malo Boutique Hotel
30 Lo Su, Hoan Kiem District, Hanoi

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 86 su 125 recensioni" "
Valutazione di 8 - Buono. 8 su 125 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 125 recensioni" "
Valutazione di 4 - Scarso. 12 su 125 recensioni" "
Valutazione di 2 - Terribile. 14 su 125 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

4/10 Scarso

Ifechukwu Pious, Desa Park City

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing.
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

heli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di ms Rosa, il giorno 14 mar 2024
Dear mr Heli, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

10/10 Eccellente

helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really enjoyed the service here - Rosa and the whole staff were amazing! She takes good care of her customers and gives wonderful travel advices. She arranged my whole trip through Vietnam and made sure all my needs were taken care of! She is warm and super thoughtful - the team that works with her is also fantastic! Very cozy and warm experience, highly recommended!
Soggiorno di 1 notte a marzo 2024
Risposta di ms Rosa, il giorno 14 mar 2024
Dear ms Helen, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

10/10 Eccellente

tina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di ms Rosa, il giorno 14 mar 2024
Dear mr Khalium, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

6/10 Soddisfacente

Kiet

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023

2/10 Terribile

Samantha

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Do not stay here.
My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.
Soggiorno di 2 notti a ottobre 2023

2/10 Terribile

JAESUNG

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

lisa

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and great location. Good and new room
Soggiorno di 1 notte a settembre 2023
Risposta di ms Rosa, il giorno 11 ott 2023
Dear ms Lisa, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 Eccellente

hassan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa
Soggiorno di 1 notte a settembre 2023
Risposta di ms Rosa, il giorno 11 ott 2023
Dear mr Hassan, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 Eccellente

angel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Rolf

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fungerar perfekt
Very nice hotel
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Anh

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.
Soggiorno di 4 notti a settembre 2023
Risposta di ms Rosa, il giorno 11 ott 2023
Dear mr Anh, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

6/10 Soddisfacente

JINMIN

Soggiorno di 2 notti a settembre 2023

4/10 Scarso

eagle

Non mi è piaciuto: Pulizia
Soggiorno di 5 notti a settembre 2023

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di ms Rosa, il giorno 11 ott 2023
Dear ms Amanda, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

6/10 Soddisfacente

Thi Thanh Dieu

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Timothy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Yun Lung

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2023
Risposta di Mr Luc-receepton, il giorno 21 lug 2023
Good afternoon, Mr Yun Lung Chowthank you for spent you time to stay at our hotel,and really so sorry about the bad experience which you had at our hotel. i would like to have some feed from you to improve the service as well as hotel, thank you so much and have a gread day, sir

10/10 Eccellente

line

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
excellent attentive staff, especially ms Rosa, mr Leo, ms Thekla. i will come back here
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Tan Vu

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
L’état de l’hôtel est terrible. Fausse représentation des images et la réalité.
Soggiorno di 3 notti a luglio 2023
Risposta di Mr Luc-receepton, il giorno 15 lug 2023
Dear Mr Tan Vuthank you for spent your time to stayed at our hotel,and we really sorry about your experience with hotel, your feedback will help us improve our service better and better and welcome more future guesthave a great day, sir

10/10 Eccellente

Zen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cozy room, good location and very good staff. We enjoy staying in the hotel. Many restaurant and cafe around. Recommend!
Soggiorno di 1 notte a luglio 2023

6/10 Soddisfacente

Maria

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me. Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy. No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.
Soggiorno di 2 notti a maggio 2023

8/10 Buono

Charlotte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport
Soggiorno di 2 notti a maggio 2023

4/10 Scarso

Pia

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable
Soggiorno di 2 notti a maggio 2023

8/10 Buono

YUNHO

Mi è piaciuto: Pulizia e servizi
접근성 줗음
Soggiorno di 2 notti ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Yunhoi, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Eccellente

peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
great hotel and great location, staffs so friendly and helpful…
Soggiorno di 1 notte ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Eccellente

tran

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs
Soggiorno di 1 notte ad aprile 2023

10/10 Eccellente

tran

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager
Soggiorno di 1 notte ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear mr Tran, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Eccellente

peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear mr Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Eccellente

linda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location, friendly staff, value for money
Soggiorno di 1 notte ad aprile 2023

2/10 Terribile

ERIC

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This is a 2 star hotel.
Soggiorno di 3 notti ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Eric, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

4/10 Scarso

Jonathan

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti ad aprile 2023

10/10 Eccellente

John, Monona

Soggiorno di 1 notte ad aprile 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Johni, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

2/10 Terribile

Phuong

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
Stay away from this place
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.
Soggiorno di 1 notte a marzo 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Jamie, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

4/10 Scarso

John

Viaggio di gruppo
Got room in the 7th floor. Lift available only till the 6th floor. Also the property has a narrow entrance through a shady area.

2/10 Terribile

Diana, San Jose

Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

Margaret

Soggiorno di 1 notte a febbraio 2023
Risposta di ms Rosa, il giorno 10 mag 2023
Dear Magaret I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

6/10 Soddisfacente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was not the property advertised on the Hotels.com website. When we arrived, we couldn’t find it! There was a construction site operating on Lo Su Avenue right in front of the hotel. What we enjoyed was the helpful and friendly staff, the large two rooms we occupied and the affordability. Fortunately, we spend three days at Ha Long Bay and the Malo was a safe and affordable place to keep our excess luggage. The people were great but the property needs A LOT!! Of attention to become a desired destination hotel.
Soggiorno di 6 notti a febbraio 2023

10/10 Eccellente

melanie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staffs, very good service...hotel near hoàn kiếm lake

10/10 Eccellente

linemoel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

2/10 Terribile

Hayat

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad, Very old full of mold
I have been traveling for 25 days, I have been in many hotels, I was in 3 hotels in Hanoi and this one was the worst ever in all the hotel I went in my life! This place is UNHEALTHY! Its full of mold in the room and in the bathroom. I got to the hotel really lat after 11pm, so I couldn't change it, but I couldn't sleep all night because I couldn't breath from the mold.. its a Very old hotel.. trying to be clean.. but its not because the air isnt clean, the bathroom is very old and full of mold too. I slept only 2 hours all night with a shirt on my facr so I breath something other thatn mold. Couldn't wait untill the morning to leave!
Soggiorno di 1 notte a febbraio 2023

10/10 Eccellente

le

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was so nice and lovely, the staffs very friendly and professional, hotel arranged great trip to Halong bay with Dragon bay cruise, hotel near Hoankiem lake, very good location... the

10/10 Eccellente

tran

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

4/10 Scarso

Masayuki

Mi è piaciuto: Personale e servizio
部屋の雰囲気が写真と違っていた
Soggiorno di 1 notte a gennaio 2023

2/10 Terribile

Emma

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This hotel was horrible. Room was dirty, service was non-existing. I would not stay here for free.
Soggiorno di 3 notti a gennaio 2023

10/10 Eccellente

jean

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room is nice and big, i really like it
Soggiorno di 1 notte a settembre 2022

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rummet var i mycket dåligt skick jämfört med bilderna. Hotellet ligger inne i en liten gång som va gömd från gatan och är väldigt missvisande. Personalen gav inget speciellt wow intryck för gästerna. Har varit själv på 3 stjärnor hotel förut och denna skulle jag säga att det passa mer som en 2 stjärnig. I övrigt om man ska säga något bra så är att hotellet ligger mitt i stan och är nära till allt . Är man inte kräsen så funka det, annars så rekommenderas ej.
Soggiorno di 3 notti a settembre 2022

8/10 Buono

Mickaël

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hotel très correct
Hotel conforme à mes attentes pour le tarif. Lit confortable et salle de bain correcte. Il y avait des petits défauts esthéthiques dans la salle de bain mais rien qui ne rende l'expérience désagréable. L'acceuil était bon et le check in rapide. J'ai par contre eu du mal à trouver l'hotel, la plaque de l'hotel n'indiquait pas Malo Boutique Hotel mais juste Boutiue Hotel et l'entrée était dans une petite ruelle
Soggiorno di 1 notte a settembre 2022

10/10 Eccellente

TRAN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Khách sạn đẹp, nv dễ thương
Soggiorno di 1 notte a luglio 2022