Dear Stefano, Thank you very much for your recent stay and taking your time to review us here on Expedia. It delights me to know that your stay was a great one and our services have kept fit all the time for your business trip. I will be sure to share this with my team especially food and beverage and spa departments as a great encouragement. If your travel plan will bring you back in the near future, I would be very happy in personally taking care of your reservation. With Kind Regards Nathalie Poncet Operations Manager

Dear Rita, Thank you very much for choosing to stay at Pullman Hotel Hanoi and taking your time to review us. It delights me to read that our associates from food and beverage department have been able to take care of you well and meet all of your expectations for our dining services. Regarding the unexpected level of service at the reception, I will be sure to look at it again to rectify the issue and prevent it from happening again in the future. Rita, I very much appreciate your feedback and shall your travel plan will bring you back to Hanoi, I would be very pleased to take care of your reservation personally. With Kind Regards, Nathalie Poncet Operations Manager

Dear Mr. Hitoshi, Thank you for your recent feedback. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us and we apologize sincerely that we got it wrong this time. Thank you again for your feedback – we do appreciate it and hope that on your next visit we will be able to restore your faith in our beautiful property. Best regards, Tran Thang Front Office Manager

Dear Mr. Willie, We very much appreciate your comments regarding your stay at the Pullman Hotel Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tran Thang Front Office Manager

Dear Mr. Kean Seng, We very much appreciate your comments regarding your stay at the Pullman Hotel Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tran Thang Front Office Manager

Dear Ms. Keita, Thank you for your valued time providing us feedback on your recent stay at Pullman Hotel Hanoi. Personally I do understand the importance of the expectations from our hotel, as details are key in the overall experience with us. Your constructive feedback will be shared with our team to make the improvements accordingly. Again, we thank you for your feedback regarding your stay. Sincerely, Tran Thang Front Office Manager

Dear Reiji, Warmest greetings from Pullman Ha noi! Thank you very much for your feed back that our colleagues have been very happy with your stay well experience to our hotel services. Once again, I would like to send my highest appreciation with your comment and we do hope to welcome you back soon Have a nice week ahead! With best regards, Tran Thang Front Office Manager