Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 72 su 157 recensioni" "
10 - Eccellente
72
Valutazione di 8 - Buono. 55 su 157 recensioni" "
8 - Buono
55
Valutazione di 6 - Soddisfacente. 19 su 157 recensioni" "
6 - Soddisfacente
19
Valutazione di 4 - Scarso. 7 su 157 recensioni" "
4 - Scarso
7
Valutazione di 2 - Terribile. 4 su 157 recensioni" "
2 - Terribile
4
8,8/10
Pulizia
8,8/10
Personale e servizio
8,0/10
Servizi
8,2/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
8/10 Buono
TengYing
14 apr 2024
TengYing
Soggiorno di 5 notti ad aprile 2024
10/10 Eccellente
Xiuling
Viaggio con la famiglia
23 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommend this great location hotel with friendly staff.
Xiuling
Soggiorno di 4 notti a marzo 2024
Risposta di 市场销售部, il giorno 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
8/10 Buono
Lip San
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice View from the Room.
Lip San
Soggiorno di 1 notte a marzo 2024
Risposta di 市场销售部, il giorno 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
10/10 Eccellente
Lei
Viaggio con la famiglia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
ファミリー向け、ちょっと古いホテルですが朝食は豊か。景色は綺麗です
Lei
Soggiorno di 2 notti a marzo 2024
Risposta di 市场销售部, il giorno 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
25 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I like it 😍🐯fun
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2024
10/10 Eccellente
Daniela
14 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Daniela
Soggiorno di 1 notte a gennaio 2024
10/10 Eccellente
CHEE YONG
25 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff there were very helpful n polite
CHEE YONG
Soggiorno di 7 notti a dicembre 2023
10/10 Eccellente
Jung sik
19 dic 2023
Jung sik
Soggiorno di 2 notti a dicembre 2023
10/10 Eccellente
liyis
17 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Helpfull staff make my stay better
Staff very helpfull, thanks so much
liyis
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Xiyuan
Viaggio di coppia
14 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I think the property is in a convenient location in Harbin.
Gary
Soggiorno di 3 notti a luglio 2023
Risposta di Sales Marketing, il giorno 21 ago 2023
Dear guest, thank you for staying in Shangri-La Harbin . I am glad to learn about your pleasant experience in Shangri La. Our business philosophy is to be hospitable and family friendly. We will share your recognition of the service with our employees and motivate them to work harder to serve customers. There are a total of 396 rooms in Harbin Shangri La, including the newly created 11th floor, which includes modern and fashionable luxury rooms and a playful themed family suite. Sincerely looking forward to serving you again
8/10 Buono
seongho
3 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ホテル内にコンビニがあればいいと思いました。
Viaggiatore verificato
Soggiorno di 2 notti a gennaio 2020
Risposta di 市场销售部, il giorno 3 mar 2020
Dear guest, thank you for coming to Shangri-La Hotel, Harbin. We take your suggestions very seriously. Regarding your comments on the hotel, we have already recorded them and will actively seek for improvements. Sincerely look forward to serving you again.
8/10 Buono
Viaggiatore verificato
21 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Try their SPA
Close to the river only few minutes walk. Though it’s not close to busy center but taxi is not too expensive.
Bonnie
Soggiorno di 2 notti a gennaio 2020
Risposta di 市场销售部, il giorno 20 gen 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 Eccellente
DavidH, Peru
Viaggio con famiglia e bambini piccoli
18 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a great hotel, well shangrila-la is a well know brand hotel. We love morning breadfast. And the first day the hotel send us some fruits. Our room has the drinks included... unfortunately we don’t drink alcohol so we didn’t consume the mini fridge.
DavidH
Soggiorno di 3 notti a gennaio 2020
Risposta di 市场销售部, il giorno 19 gen 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
6 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room is good but my son experienced the 3 hours black out in his room.
Caroline
Soggiorno di 2 notti a dicembre 2019
Risposta di 市场销售部, il giorno 6 gen 2020
Dear guests, thank you for staying at Harbin shangri-la hotel.We are very sorry for leaving you with an unpleasant experience. We have reported your comments to the hotel management, and relevant departments will record and take action.Guest feedback is key to maintaining and improving our service. Thank you again for sharing your stay with us.We look forward to your next visit.
8/10 Buono
Brandon
Viaggio con la famiglia
31 dic 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had a great stay at the hotel - Kit Gao in particular provided great service and recommendations at the front desk. Thank you very much for your help!
Brandon
Soggiorno di 3 notti a dicembre 2019
Risposta di 市场销售部, il giorno 3 gen 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
30 dic 2019
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
烟味特别重,条件特别简陋,完全不值这个价格
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2019
10/10 Eccellente
Alex
Viaggio con la famiglia
17 nov 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Small error during the check-in process : on the number of nights of my stay and the fact that the room was already paid so they had to double-check twice.
The room was quite spacious but may need a refresh.
The food at the cafe (after 10pm) was very disappointing. The one at the chinese restaurant though was very good.
Convenient since there is an ATM in the lobby.
jean
Soggiorno di 2 notti a ottobre 2019
Risposta di 市场销售部, il giorno 23 ott 2019
Dear guests, thank you for staying at Harbin shangri-la hotel.We attach great importance to your Suggestions and have been actively looking for improvement plans. Our hotel has created a new floor to welcome guests, including modern and fashionable new luxury rooms and childlike theme family suites.I sincerely look forward to serving you again.
10/10 Eccellente
chung
Viaggio con la famiglia
18 ott 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance to river park, nice breakfast, Club guest enjoy private breakfast at club lounge, but food choice is less.
chung
Soggiorno di 3 notti a ottobre 2019
Risposta di 市场销售部, il giorno 21 ott 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
10/10 Eccellente
MAKOTO KUMA, 日本 埼玉県 さいたま市
Viaggio di coppia
15 ott 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
英語、出来れば日本語の解るホテルマンさんが居ればよいと感じました。
MAKOTO KUMA
Soggiorno di 2 notti a ottobre 2019
Risposta di 市场销售部, il giorno 17 ott 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
6/10 Soddisfacente
Viaggiatore verificato
Viaggio di lavoro
14 set 2019
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
中国の割にきれいだった
Viaggiatore verificato
Soggiorno di 2 notti a settembre 2019
Risposta di 市场销售部, il giorno 17 set 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 Eccellente
Viaggiatore verificato
11 set 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
오래된 호텔입니다. 나름 시내일 줄 알았는데 근처에 카페도 없고.. 걸어서 20분정도 나가야 큰마트와 카페가 있었습니다! 도로 공사중이라 길 건너고 하는 것도 위험했고... 그래도 직원분들은 친절했고 과일도 가져다 주시고 좋았습니다~
SOHEE
Soggiorno di 2 notti a settembre 2019
Risposta di 市场销售部, il giorno 12 set 2019
Dear guests, thank you for choosing at Shangri-La Hotel Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. As the first international five-star hotel in Harbin, we have rich experience in service and have been well received by guests for many years. Thank you for choosing Shangri-La Hotel Harbin one more, and we sincerely welcome you to come again.
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
尊敬的客人,感谢您选择哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“热情好客,亲如一家”是我们始终如一的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。真诚期待着很快再次为您服务。
Dear guests, thank you for coming Shangri-La Hotel Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
尊敬的客人,感谢您下榻哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“香格里拉热情好客,亲如家人”是我们的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。真诚期待着您下次的入住体验。
尊敬的客人,感谢您光临哈尔滨香格里拉大酒店。为客人创造难以忘怀的入住体验是我们全体员工努力的目标,得知您满意的入住体验是对我们最大的鼓舞。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。再次感谢您的认可,能为您服务,
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
8/10 Buono
Viaggiatore verificato
15 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
8/10 Buono
Joseph
11 giu 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Joseph
Soggiorno di 3 notti a giugno 2019
Risposta di JOY, il giorno 18 giu 2019
Dear guests. Thank you for visiting the Shangri-La Hotel, Harbin. Your feedback to us. We take it very seriously. If you are willing to share more details to help us investigate and improve. Please contact the hotel's duty manager. We will be very grateful. Sincerely look forward to being able to serve you again.
10/10 Eccellente
Viaggiatore verificato
22 mag 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2019
Risposta di Lauren Qi, il giorno 11 giu 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. To enhance the guest experience, the newly family floor will be officially opened on July 10th, including themed family suite and deluxe family room. It would be great if we can welcome you in the near future.
10/10 Eccellente
Viaggiatore verificato
7 mag 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2019
Risposta di Lauren Qi, il giorno 14 mag 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
8/10 Buono
Viaggiatore verificato
31 mar 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good place to stay
It was good
Viaggiatore verificato
Soggiorno di 2 notti a marzo 2019
Risposta di Lauren, il giorno 9 apr 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 Eccellente
Viaggiatore verificato
24 mar 2019
Viaggiatore verificato
Soggiorno di 2 notti a marzo 2019
Risposta di Lauren, il giorno 9 apr 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
23 feb 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were lovely. Great location, close to everything with great views.
Viaggiatore verificato
Soggiorno di 2 notti a febbraio 2019
Risposta di Lauren, il giorno 26 feb 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 Eccellente
Viaggiatore verificato
2 feb 2019
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious at the entrance and clean.
At the entrance drop off point..can be congested with vehicles and space is tight.
Although there is often an attendant at the elevator, you still have guest smoking in the elevator...and it was a youngster on the same elevator going up and he had a cigarette on his hand. Wonder why the hotel attendant did not spot him.
The room was too warm and hotel did try to help after we suggested they open the window to get cool air in for a short while. Can maintain nice temp in winter if the curtain is drawn half open to let some coll draft air circulating in the room and turning off the room fan (which is heated) completely.completely.
The buffet breakfast is pricey......but very tasty food are served.
OVERALL A VERY NICE HOTEL TO STAY.
HonChang
Soggiorno di 6 notti a gennaio 2019
Risposta di Lauren, il giorno 26 feb 2019
Dear guests, thank you for coming to Shangri-La Hotel Harbin. we have informed the relevant departments to follow up your opinions immediately. Guests'opinions are the key to maintain and improve our service level. We sincerely look forward to serving you again.
8/10 Buono
tk
24 gen 2019
Mi è piaciuto: Pulizia e personale e servizio
設備は、少し古いが快適です
tk
Soggiorno di 3 notti a gennaio 2019
Risposta di Lauren, il giorno 26 feb 2019
Dear guests, thank you for coming to Shangri-La Hotel Harbin. we have informed the relevant departments to follow up your opinions immediately. Guests'opinions are the key to maintain and improve our service level. We sincerely look forward to serving you again.
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
This Shangri-La is disappointing. Compared to other hotels in this chain, it is of poor quality and very overpriced.
Viaggiatore verificato
Soggiorno di 2 notti a gennaio 2019
Risposta di Lauren, il giorno 6 mar 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important for us. If you want to share more details of the service so that we can facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. We sincerely look forward to serving you again.
4/10 Scarso
Viaggiatore verificato
14 gen 2019
Non mi è piaciuto: Condizioni e dotazioni della struttura
This is an older property and the rooms are more like a 3 star motel. Breakfast is mediocre.
Viaggiatore verificato
Soggiorno di 2 notti a gennaio 2019
Risposta di Lauren, il giorno 4 mar 2019
Dear guests, thank you for coming at Shangri-La Hotel Harbin. We take your advice very seriously and we have record your comments on the hotel and will actively seek improvements. We hope that our warm and hospitable service will leave you a good impression and sincerely look forward to serving you again.
8/10 Buono
Viaggiatore verificato
12 gen 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 5 notti a gennaio 2019
Risposta di Lauren, il giorno 26 feb 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.