Thank you for the review on Galgos Lodge. We are sorry that we were not able to provide you with a suite as requested upon arrival and several times over the weekend, as you mentioned that you actually wanted a suite and not a luxury room. In future, kindly ensure that the correct room is selected and booked on the booking profile to avoid dissipointment or kindly contact the establishment before arrival to confirm if an upgrade from your original booking will be possible

Dear NkosinathiThank you for your review on Galagos Lodge. I do not completely understand why your review on the site you booked on differ from the very positive review we received on departure. I do wish you all the best for future travels.

Dear valued guest,Thank you for the review on Galagos Lodge. It warms my heart to know we have met all your expectations!Wishing you all the best for future travels

Dear Lerato Thank you for your review on Galagos Lodge. As the owner, regardless of your personal thoughts it is my intention to ensure that every guest we accommodate has a memorable experience. It is therefore that every guest receive a confirmation e-mail with all the details regarding the guest house specified prior to arrival. From our Covid protocols, bath ropes & slippers, breakfast info, mini bar information etc. all discussed in detail. You have responded to the mail thus all information well received. Our covid policy is strict and numerous reviews have been received to compliment and thank us in this regard. The issue regarding your luggage dually noted and I will speak to the host to find our what the reason for this was. The KWV you received on arrival is in fact a champagne, you are welcome to visit their website to confirm this. If you wished to receive a specific bottle of champagne and specified we would gladly have assisted. The aircon and jet bath is in a 100% working condition. There are also blinds in the bathroom and not curtains, I checked and they open and close properly. Bath ropes are in the cupboards upon arrival and the bar fridge is stocked on request and snack hampers etc. is available on request by prior arrangement. My contact number is listed in the room as the contact number for anything you may need or assistance required. You did have the number as you communicated with me prior to arrival, I never received any request for any assistance after your arrival. Not with regards to the shower, bath, aircon, special requests etc. The business travelers we accommodated on the same date expressed their gratitude and compliments. Even though we strive it is not always possible to ensure the 100 percent satisfaction of all our guests, we will however continue in our attempts as we have done over the past 13 years. I am truly sorry that you did not enjoy your stay, inviting you back will unfortunately not serve any purpose as you clearly do not wish to return. I am also sorry that I did not allow the staff to enter your suite to fill your bath tub as you demanded. There are unfortunately certain decisions I have to make as the owner to protect our staff and our reputation as well as the privacy of our guests. In writing a review you have the full right to give your opinion but please refrain from false and misleading information or personal and demoralizing comments Wishing you all the best for future travels.

Thank you for your review on Galagos Lodge. It was an absolute pleasure to welcome you as our guests!

Thank you for the review on Galagos Lodge! Now that you have mastered the art of the gas geysers I am sure you will remember your confirmation letter for the security check at the gate next time you visit :) Wishing you all the best for future travel, see you soon

Thank you for your review on Galagos Lodge. We wish you all the best for future travels.

Dear Clifford, Thank you for your review on Galagos Lodge. It was an absolute pleasure to host you as our guests and we look forward to welcome you back in future! Best wishes for future travel!

Dear Vanisha Thank you for the view on Galagos Lodge. We are happy to hear that you had a pleasant stay and enjoyed the peaceful surroundings. I am sorry to hear that the breakfast got cold while you waited for your partner. For future travel, may I respectfully advise that you communicate with the waiter assisting you so that the problem can be resolved, we would gladly have assisted by either keeping the plate warm or delayed service for a few minutes had we known that you were not both ready to eat after receiving the order. wishing you all the best kind regards

Dear Thapelo Thank you for the review on Galagos Lodge. Hope to see you again soon! Kind regards

Dear Themba It was a pleasure to welcome you and and your friends as our guests wishing you all the best for future travel kind regards

Dear Tumo Thank you for your review, as always only a pleasure to welcome you as our guests! We wish you all the best and look forward to meeting again in the near future.

Thank you for your review on Galagos Lodge. It is our intention to make the stay of all our guests as comfortable as possible. Wishing you all the best for future travels

Dear Caleb Thank you for your review on Galagos Lodge! It was an absolute pleasure to host you as our guests Looking forward to your next visit

Dear Khanimamba, Thank you for taking time to review Galagos Lodge. Wonderful to hear that you had a pleasant stay! We look forward to your next visit! Best wishes.

Dear Guest Thank you for your review on Galagos Lodge. It would have been to our advantage if your details was specified so that we new exactly who wrote the review to address the matter on the specific room you were accommodated in as we hosted 15 individual couples. It is our utmost intention to meet the expectation of every guest we accommodate and therefore I wish to sincerely apologize if you did not experience the same level of satisfaction the other couples we accommodated the past weekend had based on the other reviews we received. I will view our reception security footage to see how your check in was handled and will address the needed issues if any accordingly to improve the service offered. Wishing you all the best for future travels Wishing you

Dear Thando Thank you for your review on Galagos Lodge! It was an absolute pleasure to have you as our guests and we look forward to welcome you back in the near future!!

It was an absolute pleasure to welcome you as our guests! Looking forward to welcome back in the near future

Cynthea, I honestly do not know how to respond to your review. You opt to gave us the lowest possible rating due to a harmless rain spider, on the outside of your sliding door, which I have to add you insisted the manager had to kill .... how very sad. Your review is based on an incident and not our facilities, service, hospitality, standard of the room, view etc. "Rain spiders is the most common and widespread species of spiders in South Africa. Its distribution ranges from KwaZulu-Natal province in the east, then westwards to the provinces of Mpumalanga, Limpopo, and North West in the north, and Eastern Cape and Western Cape in the south" I respectfully suggest that you carefully plan your next residential property, work environment, holiday or business trip, day visit etc. as you never know where your path may cross with one of them again. Galagos Lodge Management