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Recensioni per The Douglas Hotel

3 out of 5
The Douglas Hotel
2 Grange Road, Hartlepool, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 61 su 219 recensioni" "
Valutazione di 8 - Buono. 75 su 219 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 219 recensioni" "
Valutazione di 4 - Scarso. 18 su 219 recensioni" "
Valutazione di 2 - Terribile. 30 su 219 recensioni" "

8,0/10

Pulizia

7,6/10

Personale e servizio

5,8/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

5,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Shaun

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Away for football!
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Vickey

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Sarah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
NOT passable. Worst hotel I've stayed in.
Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
Soggiorno di 3 notti a ottobre 2023

6/10 Soddisfacente

Bill

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Soggiorno di 1 notte a ottobre 2023
Risposta di Dew, il giorno 6 nov 2023
Hey, Bill! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

4/10 Scarso

Steve

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Soggiorno di 1 notte a ottobre 2023
Risposta di Joey, il giorno 6 nov 2023
We are sorry to hear about your experience, Steve! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

6/10 Soddisfacente

David

Mi è piaciuto: Personale e servizio
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Soggiorno di 1 notte a ottobre 2023
Risposta di Barbara, il giorno 6 nov 2023
Thanks for the positive rating, David! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

6/10 Soddisfacente

Darren

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Soggiorno di 1 notte a ottobre 2023
Risposta di Dewi, il giorno 6 nov 2023
It seems that you are not completely satisfied with our services, Darren! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Dewi

10/10 Eccellente

Faisal

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great experience!
Great stay and good prices, good amenities nearby as well.
Soggiorno di 2 notti a ottobre 2023
Risposta di Joey, il giorno 6 nov 2023
Hi, Faisal! We are elated to know that you liked our services. Regards, Joey

2/10 Terribile

Dan

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tim, il giorno 6 nov 2023
Hi, Dan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terribile

Matthew

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023

8/10 Buono

Neil

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All ok
Soggiorno di 2 notti a settembre 2023

8/10 Buono

STEPHEN

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Soggiorno di 2 notti a settembre 2023

2/10 Terribile

Stephen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Soggiorno di 2 notti ad agosto 2023
Risposta di Ava, il giorno 12 set 2023
Apologies for the problems you had faced, Stephen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

6/10 Soddisfacente

Richard

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Soggiorno di 1 notte ad agosto 2023
Risposta di Joey, il giorno 12 set 2023
Thank you so much for the positive rating, Richard! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Terribile

June

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023

8/10 Buono

Brian

Mi è piaciuto: Pulizia
Good location and was walkable to town
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Danielle

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Elizabethanne

Soggiorno di 1 notte a luglio 2023

6/10 Soddisfacente

Ann

Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Eva, il giorno 25 lug 2023
Hi, Ann! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 Terribile

Cynthia

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Soggiorno di 2 notti a luglio 2023
Risposta di Barbara, il giorno 15 lug 2023
Hello, Cynthia! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

8/10 Buono

Christopher

Soggiorno di 1 notte a luglio 2023
Risposta di Noah, il giorno 15 lug 2023
Thank you for your appreciation, Christopher! We hope to give you a consistent service every time. Regards, Noah

4/10 Scarso

Petter

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Skittent. Dørhåndtak på baderomm rom falt av.
Soggiorno di 1 notte a luglio 2023
Risposta di Barbara, il giorno 15 lug 2023
Thank you for your appreciation, Petter! We hope to give you consistent service every time. Regards, Barbara

2/10 Terribile

Patrick

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
Soggiorno di 3 notti a giugno 2023
Risposta di Ammy, il giorno 15 lug 2023
Apologies for the problems you had faced, Patrick! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terribile

JAMES

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I Wish i Slept in my Car it would've been Cleaner and more Comfortable than this Doss House the Headboard had been Ripped off the Wall 4" Holes where it Should've Been Dirty Marks on the Wall where People had Rested their Head obviously it had been missing from the wall for some time as it was stuck down the side of the Bed the Pillows where cheap flat and Nasty i had to use my Jacket to bulk it up the Toilet/Shower Room was a Joke Black Mould all around the foot Basin and up the Wall you wouldn't wash your dog in it incase you caught something The Towel Stand heated Rail Drier was coated with Rust and Flaking Grime the Toilet i used i actually thought my Kidneys had packed in only to discover it was black and had never seen Bleach in years also the Toilet was made for a Child as I'm 6'4" i thought i was Chinese as i was basically sitting on the Floor Squatting the Coffee Cup was Disgusting scale marks of Old Tea /Coffee i Drank Water that i Had didnt Dare look in the Kettle incase something jumped out at me also i paid £41 for a Single No Breakfast No Staff the Place is a Shambles if i was the Owners i would Sack on the Spot the Cleaners not fit for purpose and employ someone who knows how to Clean they should be ashamed of themselves I Just Wished i had Taken Photographs But i know i will never set foot in that place again also No Car Parking Park at your Own Risk
Soggiorno di 1 notte a giugno 2023
Risposta di Ammy, il giorno 15 lug 2023
Hi, James! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 Scarso

Thomas

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Soggiorno di 2 notti a giugno 2023
Risposta di Ammy, il giorno 15 lug 2023
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terribile

Alan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Ammy, il giorno 15 lug 2023
Hi, Alan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Buono

David

Soggiorno di 1 notte a maggio 2023

6/10 Soddisfacente

Peter

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Soggiorno di 1 notte a maggio 2023
Risposta di Ava, il giorno 18 mag 2023
Something like this should not have happened, Peter! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

10/10 Eccellente

Katie

Soggiorno di 1 notte a maggio 2023
Risposta di Lisa, il giorno 3 giu 2023
Thanks for taking out your valuable time to rate us, Katie! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Buono

Andrew

Soggiorno di 1 notte ad aprile 2023

4/10 Scarso

Timothy

Soggiorno di 1 notte ad aprile 2023
Risposta di Lisa, il giorno 12 apr 2023
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terribile

Mark

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disgusting
Soggiorno di 1 notte a marzo 2023
Risposta di Eva, il giorno 15 mar 2023
Hi, Mark! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

4/10 Scarso

PAUL

Soggiorno di 2 notti a febbraio 2023
Risposta di Lisa, il giorno 14 feb 2023
Hi, Paul! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terribile

Luke

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

10/10 Eccellente

Rachael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a gennaio 2023
Risposta di Eva, il giorno 7 feb 2023
Hi, Rachael! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 Eccellente

Svein Ola

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Value
Effective. Good bed. Good Wifi. Clean.
Soggiorno di 1 notte a dicembre 2022
Risposta di Eva, il giorno 4 gen 2023
Heartfelt gratitude for sharing this, Svein Ola! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

2/10 Terribile

Michael, MORPETH

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Soggiorno di 1 notte a novembre 2022
Risposta di Ammy, il giorno 23 nov 2022
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Buono

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2022
Risposta di Ammy, il giorno 19 nov 2022
Thanks for the positive rating, Kevin! Hope to welcome you again soon. Regards, Noah

2/10 Terribile

david

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2022
Risposta di Ammy, il giorno 19 nov 2022
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 Soddisfacente

William

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a settembre 2022
Risposta di Ammy, il giorno 19 nov 2022
Hi, William! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

8/10 Buono

Issac

Soggiorno di 1 notte a settembre 2022
Risposta di Greta, il giorno 19 set 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

4/10 Scarso

Will

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Soggiorno di 1 notte ad agosto 2022
Risposta di jane, il giorno 23 ago 2022
Sorry for the hassle you faced, Will! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Soddisfacente

PAUL

Soggiorno di 1 notte ad agosto 2022
Risposta di Arthur, il giorno 17 ago 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terribile

brett

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
Soggiorno di 3 notti a luglio 2022

10/10 Eccellente

Robert

Soggiorno di 1 notte a luglio 2022
Risposta di Ammy, il giorno 19 ago 2022
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Amelia.

4/10 Scarso

Brian

Soggiorno di 1 notte a luglio 2022
Risposta di Ammy, il giorno 27 lug 2022
Hi, Brian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 Scarso

Dale

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a luglio 2022
Risposta di Greta, il giorno 19 set 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
Soggiorno di 2 notti a maggio 2022
Risposta di Simon, il giorno 10 lug 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Soddisfacente

Charmaine

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2022
Risposta di Ammy, il giorno 6 mag 2022
Hi, Charmaine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.