Heathcote Winery: Tour e Visite Guidate

The lift doesn't work. Room very small. No light near the bed. Shower panels for bathtub with broken sheet metal, dangerous to exit. Clean. In the centre.

This is purely a review of the reservations team, not the hotel itself or the amenities, etc. - I had to cancel my reservation last minute due to a family emergency. I had a non-refundable rate and did not expect a refund. However, after a request through Expedia the onsite hotel manager initially offered a refund minus one night's fee. Very generous - I thought wow! Then they reneged and the headache of incompetence began with their back office. Thankfully Expedia made things right and completed a full refund as I travel constantly. I would NOT recommend this hotel solely based on the management, which is the only time I've ever said that. The reservations office is incompetent and lacks a clear chain of command. I travel nonstop all over the world - never experienced this type of rookie service. Never left a review like this either. AVOID if you are a business traveler.