Lounge

Recensioni per Red Roof Inn PLUS+ Henderson

2.5 out of 5
Red Roof Inn PLUS+ Henderson
200 Simmons Street, Henderson, NC

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 169 su 576 recensioni" "
Valutazione di 8 - Buono. 206 su 576 recensioni" "
Valutazione di 6 - Soddisfacente. 96 su 576 recensioni" "
Valutazione di 4 - Scarso. 69 su 576 recensioni" "
Valutazione di 2 - Terribile. 36 su 576 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Robert

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty, no hot water in shower, property had no resolution for issue with hot water
Soggiorno di 2 notti ad aprile 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 22 apr 2024
Dear Robert,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the uncleanliness and the other issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Buono

Casandra

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was clean, little noisy, but overall a good stay!
Soggiorno di 2 notti ad aprile 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 16 apr 2024
Dear Cassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. I was happy you found our hotel to be clean despite the little noise you mentioned. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for the kind words. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Lauren

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Older style hotel, but pretty quiet and peaceful so far, in our room. We like it and restaurants and shopping are close enough if needed!
Soggiorno di 1 notte ad aprile 2024
Risposta di Olivia RediResponse Specialist , il giorno 14 apr 2024
Hello Lauren, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Henderson. I am glad to know that you were pleased with our quiet and peaceful room and our convenient location. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Betty

Soggiorno di 1 notte ad aprile 2024
Risposta di Sharma RediResponse Specialist, il giorno 29 apr 2024
Hello Betty,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

JJ

Dry friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Chirell RediResponse Specialist, il giorno 23 mar 2024
Dear JJ,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Henderson. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Ebony

Soggiorno di 2 notti a febbraio 2024
Risposta di Xao RediResponse Specialist, il giorno 21 mar 2024
I appreciate the time that you took to share your sentiments with us, Ebony. Our team at the Red Roof Inn PLUS+ Henderson appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

8/10 Buono

Shelby

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 13 feb 2024
Hello Shelby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terribile

will

Soggiorno di 1 notte a gennaio 2024
Risposta di Carla RediResponse Specialist , il giorno 28 gen 2024
Hello Will, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Henderson we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Greg

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The stay at this hotel was excellent. The staff, from the ones cleaning the rooms and the receptionist were all exceptionally helpful. The breakfast was there on time and presented well. if anything could be done better, it would be a bit broader selection of breakfast items. I could not have asked for a better stay, the staff could not have done a better job/
Soggiorno di 3 notti a gennaio 2024
Risposta di Chevanese RediResponse Specialist, il giorno 18 gen 2024
Thank you, Greg, for the feedback about your stay at Red Roof PLUS+ Henderson. We're delighted to hear that you had an excellent stay with us, especially regarding our exceptionally helpful receptionists, the cleanliness of our rooms, along with the other positive features of your stay. We'll take note of your comment about a broader selection of breakfast items and use it to improve our offerings for future guests.We hope to welcome you back for an even better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Buono

Randolph Haywood

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine
Soggiorno di 1 notte a ottobre 2023
Risposta di Tianna RediResponse Specialist, il giorno 24 dic 2023
Dear Randolph,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Henderson. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 Soddisfacente

Anthony

Soggiorno di 1 notte a dicembre 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 23 dic 2023
Dear Anthony, We at the RED ROOF PLUS+ HENDERSON appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Overall appearance of the property..not welcoming..could not differentiate between the employees and the customers..no uniforms or name tags..walls very thin..could here the person next door snoring..the mattress was too soft and the bed was sqeaky..the room was clean..the ladies at check in..very nice.
Soggiorno di 2 notti a dicembre 2023
Risposta di Xao RediResponse Specialist, il giorno 19 dic 2023
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn PLUS+ Henderson was pleased to know that you were fond of our clean rooms and nice staff at check-in. However, you made mention of the poor overall appearance of the property and the squeaky beds. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Satisfied for the money!
Soggiorno di 4 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 9 dic 2023
Dear Joseph,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. It is so rewarding to read that you enjoyed your stay with us for the price offered for your room . Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Eccellente

collette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 9 dic 2023
Hello Collette,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terribile

Cindi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You couldn't pay me to stay here.
Soggiorno di 1 notte a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 5 dic 2023
Hello Cindi,It seems that you had a less than satisfactory experience with us here at Red Roof Inn. Your comments are truly disheartening to see. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We at Red Roof wish you the best in your future travels. Sincerely, Red Roof Management

6/10 Soddisfacente

Rhonda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was clean and staff was fantastic! We had a ♿️ room which was fine BUT there is no way anyone handicapped could use the shower other than to sit in. No way they could use the showerhead unless could lift a heavy one and it was over 5 foot above head. No way anyone could stand under as it sprayed OVER head to the back wall. Could not take bath in tub either due to drain plug not working and shower seat would not fold up. Some PLEASE fix for next guest!
Soggiorno di 1 notte a novembre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 10 nov 2023
Dear Rhonda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. Red Roof value you as our guest and welcome your 3/5 score. We are happy to know that your stay was clean and the staff was fantastic. However, regarding your comment of the shower, the drain and any other concern you mentioned. These will be taken into consideration to improve the quality offered to out guest. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Alma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to shopping centers
Soggiorno di 3 notti a ottobre 2023
Risposta di Olivia RediResponse Specialist , il giorno 18 ott 2023
Hello Alma,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Henderson. I am glad our location was convenient for your purposes. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Taurino

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The bathroom the bathtub was draining slow when I took a shower and another guest make a lot of noise knowing the door like 3 am
Soggiorno di 1 notte a ottobre 2023
Risposta di Olivia RediResponse Specialist , il giorno 19 ott 2023
Dear Taurino, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Henderson. I am disappointed that your experience did not meet your expectations which prompt your 3/5 score. Please accept our sincerest apologies for the bathroom and tub you found to be draining slow and the noise disturbance you encountered. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Eccellente

Irma P

Soggiorno di 1 notte a ottobre 2023
Risposta di Sharma RediResponse Specialist, il giorno 6 nov 2023
Hello Irma, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 11 ott 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terribile

Marquata

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a settembre 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 9 ott 2023
Hello Marquata, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Eccellente

Veasna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Linton Red Roof Management RediResponse Specialist, il giorno 10 ott 2023
Dear Veasna,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Eccellente

Carmen

Soggiorno di 1 notte a settembre 2023
Risposta di Linton Red Roof Management RediResponse Specialist, il giorno 10 ott 2023
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Eccellente

Jeff

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was very friendly and helpful!
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Jason

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not so good. Made to feel less important than the other guests. Choose to remember and forget. Not a good combination for customer service.
Soggiorno di 3 notti a settembre 2023
Risposta di Gabrielle RediResponse Specialist , il giorno 7 set 2023
Dear Jason,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the customer service received was less than ideal, which was saddening to read. Guest feedback, like yours, aids us at Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRediResponse Specialist

2/10 Terribile

Nasia

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
This place is nasty and they have roaches and bed bugs
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

CELINE

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 27 ago 2023
Dear Celine,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Michael, Cottonwood

Soggiorno di 1 notte ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 9 ago 2023
Hi Michael,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Eccellente

william

Soggiorno di 1 notte a luglio 2023
Risposta di Tianna RediResponse Specialist, il giorno 23 ago 2023
Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Eccellente

Roslyn

Soggiorno di 2 notti a luglio 2023
Risposta di Tianna RediResponse Specialist, il giorno 15 ago 2023
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Eccellente

Roslyn

Soggiorno di 2 notti a luglio 2023
Risposta di Tianna RediResponse Specialist, il giorno 15 ago 2023
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

8/10 Buono

Dolores

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
KF
We needed a hotel for one night before returning home. Lobby looked very nice. The desk clerk was very nice. The hall outside our room could use an update. The same with the room. The bed had seen better days but was comfortableand had a good nights sleep and the shower was enjoyable
Soggiorno di 1 notte a luglio 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 17 lug 2023
Thank you for taking a moment to leave a review, Dolores. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 8/10 score following your stay. I am happy that you were pleased with our nice staff, enjoyable shower and the other highlights mentioned. However, you stated that the hall outside could use an update. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 Terribile

Brandon

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don’t stay here
Can’t get deposit back. Called they don’t know what’s going on she’s telling me she is too busy to check. Rooms are very old wood chipping hallways are dirty walls are dirty definitely don’t recommend
Soggiorno di 1 notte a luglio 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 16 lug 2023
Dear Brandon,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean hallway, dirty walls and the other concerns mentioned hindered your experience, which was saddening to read. In regards to the deposit, please allow 7 - 14 days for it to be reflected in your account. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

2/10 Terribile

Marianita

Soggiorno di 1 notte a luglio 2023
Risposta di Toni-Ann RediResponse Specialist , il giorno 10 lug 2023
Hello Marianita, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

8/10 Buono

Joseph

Soggiorno di 1 notte a luglio 2023
Risposta di Antonio,RediResponse Specialist, il giorno 29 lug 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Eccellente

Camesha

Mi è piaciuto: Personale e servizio
Easy check in and parking. The front desk person was very friendly.
Soggiorno di 1 notte a luglio 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 9 lug 2023
Hello Camesha,Myself and the staff appreciate your comments regarding your recent stay at the Red Roof Inn. We always enjoy hearing about the positive experiences our guests have at our hotels, especially regarding the easy check in, parking and our staff service being to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall it would be a 5 except there's a dog that won't stop barking.
Soggiorno di 1 notte a giugno 2023
Risposta di Tianna RediResponse Specialist, il giorno 24 giu 2023
Hello Michael, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. However, I sincerely apologize for the disturbances caused by the dog. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Tianna RediResponse Specialist

10/10 Eccellente

Kenneth

Soggiorno di 1 notte a giugno 2023
Risposta di Abigail RediResponse Specialist, il giorno 4 lug 2023
Hello Kenneth,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 Buono

Rennie

Soggiorno di 1 notte a giugno 2023
Risposta di Olivia RediResponse Specialist, il giorno 6 giu 2023
Hello Rennie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

8/10 Buono

Margarito

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 4 notti a maggio 2023
Risposta di Kamaria RediResponse Specialist, il giorno 31 mag 2023
Hello Margarito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

4/10 Scarso

Logan

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 30 mag 2023
Dear Logan, We at the RED ROOF PLUS+ HENDERSON are saddened by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Eccellente

Taurino

Soggiorno di 1 notte a maggio 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 18 giu 2023
Dear Taurino, We at the RED ROOF PLUS+ HENDERSON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Buono

robin

Soggiorno di 4 notti a maggio 2023
Risposta di Adraine Red Roof Management , il giorno 23 mag 2023
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Eccellente

Harold

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2023
Risposta di Adraine Red Roof Management , il giorno 23 mag 2023
Hello Harold, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

6/10 Soddisfacente

lory

Soggiorno di 1 notte a maggio 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 19 mag 2023
Dear Lory, We at the RED ROOF PLUS+ HENDERSON appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terribile

Kelly

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 9 mag 2023
Dear Kelly,We at the RED ROOF PLUS+ HENDERSON are disheartened by your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring .We hope to see you again soon.Sincerely,

6/10 Soddisfacente

Ken

Soggiorno di 1 notte ad aprile 2023
Risposta di Antonio,RediResponse Specialist, il giorno 26 apr 2023
Hello Ken, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS HENDERSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not the usual check in.
We had a little trouble with our reservation and couldn’t figure out how to help. It took a while for our questions to be answered by our Hotels.com team but eventually it got resolved. The room’s heater was noisy while heating so we turned it off for the night. Everything else with the room was fine.
Soggiorno di 1 notte ad aprile 2023
Risposta di Antonio,RediResponse Specialist, il giorno 26 apr 2023
Dear Thomas,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS HENDERSON. I am sorry that your experience did not meet your full expectations based on what you described as issues relating to your reservation and check-in as well as the water-heater being noisy. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Eccellente

Anita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was 10 minutes from our family and the staff was extremely attentive and friendly!
Soggiorno di 3 notti ad aprile 2023
Risposta di Antonio,RediResponse Specialist, il giorno 26 apr 2023
Dear Anita,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS HENDERSON. It's great to hear that that you found our staff to be hospitable in addition to our property being conveniently location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Scarso

Shirneil, Greenville

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Poorly kept facilities. Stained walls, fixtures and molding. Uncomfortable mattresses and unusually small toilets. The only was the front desk staff. They were very friendly and assisted when requested.
Soggiorno di 2 notti ad aprile 2023
Risposta di Linton Rediresponse Specialist , il giorno 19 apr 2023
Dear Shirneil,Thank you for telling us about your recent experience at the Red Roof Inn PLUS Henderson. I'm pleased to read that our friendly staff met your expectations. However, you indicated that the possible stains on the walls, uncomfortable mattresses and the other listed concerns mentioned hindered your experience. Please allow me to extend my sincerest apologies for the inconveniences caused. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,LintonRediresponse Specialist