Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 160 su 1001 recensioni" "
10 - Eccellente
160
Valutazione di 8 - Buono. 274 su 1001 recensioni" "
8 - Buono
274
Valutazione di 6 - Soddisfacente. 206 su 1001 recensioni" "
6 - Soddisfacente
206
Valutazione di 4 - Scarso. 157 su 1001 recensioni" "
4 - Scarso
157
Valutazione di 2 - Terribile. 204 su 1001 recensioni" "
2 - Terribile
204
6,4/10
Pulizia
7,0/10
Personale e servizio
6,2/10
Servizi
6,2/10
Condizioni e dotazioni della struttura
6,0/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Bruno
27 mag 2019
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Rude receptionis.. really umpolite!!
Bruno
Soggiorno di 1 notte a maggio 2019
Risposta di front desk, il giorno 10 giu 2019
im sorry for the inconvenience
10/10 Eccellente
Elijah
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean room
Quiet
Comfortable
10/10
Elijah
Soggiorno di 1 notte ad aprile 2024
Risposta di Sharma RediResponse Specialist, il giorno 1 mag 2024
Thank you for taking the time to write about experience at the RED ROOF INN HICKORY. Elijah, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about your very clean, comfortable, and quiet room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Elijah, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
4/10 Scarso
Gabriela
Viaggio di coppia
26 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was not please and sounded sketchy for a fee of $20 cash for arriving early for my reservation which I arrived at 4pm.
Gabriela
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Gabriela,We appreciate your feedback regarding your recent stay. Please note that our early check-in option for a fee is available for guests' convenience, and we apologize if this experience did not meet your expectations. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
10/10 Eccellente
Mary
Viaggio con famiglia e bambini piccoli
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is in a safe place the staff was very nice everything was very good
Mary
Soggiorno di 7 notti a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Mary,We are delighted to hear that you found our hotel to be in a safe location and that our staff provided excellent service during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable experience in the future.
8/10 Buono
Myron, Connelly Springs
24 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Myron
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Myron, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 Eccellente
Angela
Viaggio di lavoro
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is always friendly & eager to assist. The rooms are updated & always clean.
Angela
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello Angela,We appreciate your kind words regarding our friendly staff and clean, updated rooms. Your satisfaction is our top priority, and we're delighted to hear you had a pleasant stay. If you have any further feedback or require assistance, please do not hesitate to reach out to management.
10/10 Eccellente
Angela
Viaggio di lavoro
6 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve been staying here every weekend for the last 12 weeks for work, and everything has always run smoothly. The staff is friendly & super helpful, my room is always clean, and it is generally a safe & quiet area.
Angela
Soggiorno di 3 notti a febbraio 2024
Risposta di Linton RediResponse Specialist, il giorno 6 feb 2024
Dear Angela,Thank you for telling us about your recent visit to RED ROOF INN HICKORY. I was happy to read that our friendly staff and clean room met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
4/10 Scarso
Chrystopher
Viaggio di lavoro
25 gen 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Roaches in the rooms & covers & sheets were dirty
Chrystopher
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 26 gen 2024
Hello Chrystopher,Thank you for bringing this matter to our attention. We value cleanliness and apologize for any inconvenience caused during your stay. We appreciate your feedback and will address it with the relevant department to ensure future improvements.
2/10 Terribile
Christine
Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
25 gen 2024
Non mi è piaciuto: Pulizia
Cockroaches everywhere! And I mean everywhere!!!!
Christine
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 26 gen 2024
Hello Christine,We apologize for any inconvenience you may have experienced during your stay. Our team takes cleanliness and pest control very seriously, and we will investigate this matter thoroughly. If you have any further concerns, please feel free to reach out to our management team directly.
10/10 Eccellente
John
19 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
John
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello John,We are thrilled to hear that you had an excellent experience during your stay! Our team works hard to ensure guest satisfaction, and it's always rewarding to receive such positive feedback. Should you have any future visits planned, we would be delighted to welcome you back to our hotel.
8/10 Buono
Nora
10 gen 2024
Nora
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Nora, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Eccellente
Kimberly
9 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kimberly
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Kimberly,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We truly appreciate your kind words and hope to welcome you back in the future.
10/10 Eccellente
kimberly
5 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
kimberly
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello kimberly,Thank you for choosing to stay with us! We are thrilled to hear that you had a great experience at our hotel. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back again in the future for another fantastic stay!
2/10 Terribile
Kenneth
4 gen 2024
Kenneth
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Kenneth, We apologize if your recent stay did not meet your expectations. We would love to hear more about your experience so we can address any issues. Please reach out to us directly so we can better understand and resolve any concerns you may have had.
10/10 Eccellente
Adrian
17 dic 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Muy bueno
Adrian
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Adrian,¡Nos alegra saber que tuviste una estadía agradable! Si tienes alguna pregunta adicional o si hay algo más en lo que podamos asistirte, por favor no dudes en contactarnos directamente. ¡Esperamos tenerte de nuevo como nuestro huésped en el futuro!
10/10 Eccellente
sherri
Viaggio di coppia
14 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean quiet
sherri
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello sherri,Thank you for your feedback regarding the cleanliness and quietness of our hotel. We strive to provide a peaceful and well-maintained environment for our guests. We appreciate your valuable comments and hope to welcome you back in the future.
8/10 Buono
Taren
26 nov 2023
Non mi è piaciuto: Pulizia
A bit dirty roaches
Taren
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Taren, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
8/10 Buono
Adrian
23 nov 2023
Mi è piaciuto: Personale e servizio
Mas o menos
Adrian
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Adrian,Lamentamos escuchar que tu experiencia no alcanzó tus expectativas. Nos tomamos muy en serio los comentarios de nuestros huéspedes, por lo que agradecemos que nos hayas compartido tus comentarios. Nuestro objetivo es siempre brindar un servicio excepcional, por lo que nos gustaría tener más detalles sobre tu estancia para poder investigar y abordar cualquier problema que hayas experimentado. Por favor, no dudes en ponerse en contacto con nuestra gerencia para discutir tus inquietudes. Esperamos tener la oportunidad de recibirte nuevamente y brindarte un mejor servicio en el futuro.
2/10 Terribile
Karen
Viaggio con la famiglia
19 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I got charged $20 for a 15 min early check in! And when asked was told it varies on staff. Mind u $20 had to be in cash and not on record. Yes stupid me! Then to notice microwave was broken and fridge was dirty as hell. They had no explanation on the early check in fee! She just said it depended on staff and the company changed on day to say basis. My opinion…..she pocketed the $20! I WILL NEVER STAY HERE EVER AGIN!! Oh wait let me say i killed a couple cockroaches too!!!
Karen
Soggiorno di 1 notte a novembre 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 20 nov 2023
Dear Karen,We are disappointed to learn your recent experience at the RED ROOF INN HICKORY was less than ideal and failed to meet your expectations. The broken microwave, unclean fridge, the displeasing encounter you described and the insects you mentioned are far from our standard practices. Please know the property works with individuals trained to combat pest in accordance with industry standards. I will certainly bring this to the property’s attention in an effort to address these concerns. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences.We appreciate your business and truly value your feedback.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
10/10 Eccellente
William
14 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
William
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello William,Thank you for taking the time to leave us a five-star review! We are delighted to hear that you enjoyed your stay with us. If you have any future plans to visit us again, please feel free to reach out to our team for any assistance you may need. We look forward to welcoming you back in the future!
10/10 Eccellente
Thomas
14 nov 2023
Thomas
Soggiorno di 6 notti a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Thomas,We're thrilled to hear that you had a fantastic stay at our hotel! We strive to provide exceptional service and create memorable experiences for our guests. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to welcome you back soon for another five-star experience!
4/10 Scarso
Karina
Viaggio con animali domestici, Viaggio con la famiglia
31 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price, I would have expected much better- smokey, dirty, didn’t feel safe
Karina
Risposta di Manager, il giorno 1 nov 2023
Hello Karina, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Your feedback is important to us in order to make necessary improvements. We take cleanliness and safety seriously and will address these concerns with our team. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
6/10 Soddisfacente
Ritchard
30 ott 2023
Mi è piaciuto: Personale e servizio
Ritchard
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 2 nov 2023
Hello Ritchard,We appreciate your exceptional rating! It's great to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we are thrilled that we exceeded your expectations. Thank you for choosing our hotel, and we hope to welcome you back again soon for another remarkable stay!
10/10 Eccellente
Thomas
Viaggio con animali domestici, Viaggio con la famiglia
26 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything about the stay and the staff was alsome
Thomas
Soggiorno di 5 notti a ottobre 2023
Risposta di Manager, il giorno 28 ott 2023
Hello Thomas,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff met your expectations. We hope to welcome you back soon!
2/10 Terribile
Jennifer
Viaggio di lavoro
20 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jennifer
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 22 ott 2023
Hello Jennifer,Thank you for your feedback. We apologize for any inconvenience caused during your stay. Please let us know specifically what issues you encountered so that we can address them.
2/10 Terribile
Olivia
15 ott 2023
Bugs in the room so we went to another hotel.
Olivia
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello Olivia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
6/10 Soddisfacente
Adorian
Viaggio di coppia
10 ott 2023
Non mi è piaciuto: Pulizia
The smell in the room was terrible
Adorian
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello Adorian,Know that your voice is of tremendous importance to us and we value your comments about our room. Please do consider us again on your next visit to the area.
8/10 Buono
Joshua
6 ott 2023
Joshua
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Joshua,Thank you for your positive review! We appreciate your feedback and are glad to hear you had a pleasant stay. If there is anything we can further assist you with, please let us know.
10/10 Eccellente
Pamela
1 ott 2023
My stay at Red Roof in Hickory was better than I expected. The owners and staff go above and beyond to help Us have any and everything we need and want.
Pamela
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 3 ott 2023
Hi Pamela,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
2/10 Terribile
Yana
30 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property had roaches !
Yana
Soggiorno di 4 notti a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello Yana,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
10/10 Eccellente
Aaron
Viaggio con la famiglia
25 set 2023
Mi è piaciuto: Servizi
Clean rooms. Nice atmosphere.
Aaron
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 26 set 2023
Hello Aaron,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.
2/10 Terribile
Melissa
Viaggio con la famiglia
17 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Melissa
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 20 set 2023
Hello Melissa, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
2/10 Terribile
Amanda
10 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Expedia ruined my reservation, red roof inn was dirty, drug deals were going on in the parking lot, the staff was extremely rude
Amanda
Soggiorno di 1 notte a settembre 2023
Risposta di Tianna RediResponse Specialist, il giorno 12 set 2023
Dear Amanda,We are sorry to hear your recent experience at the Red Roof Inn Hickory did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist
2/10 Terribile
Little
10 set 2023
Little
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello Little,It was our privilege to earn your business and we hope to host you again on your next trip.
2/10 Terribile
Eyad
Viaggio di lavoro
5 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Drain Flies all over the room. Broken toilet drain.
Management knew of the pest problem but still booked the room. Very Greedy.
When I complained the management they admit of pest problem and changed the room, but the new room also has a broken toilet drain so checked out.
Management refused to issue refund. I will strongly advise to choose another Hotel for better experience.
Eyad
Soggiorno di 3 notti ad agosto 2023
Risposta di Manager, il giorno 7 set 2023
Hello Eyad, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
10/10 Eccellente
Matt
4 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff r great
Matt
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 6 set 2023
Hi Matt,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
10/10 Eccellente
Wanda
26 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay great rates
Wanda
Soggiorno di 1 notte ad agosto 2023
Risposta di Tianna RediResponse Specialist, il giorno 26 ago 2023
Hello Wanda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hickory. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding you found our rates to be great. Positive guest feedback, like yours, is always an encouragement to all our staff as we strive to continuously improve the quality of our services. We value you as a our guest and welcome your 10/10 score. Thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,TiannaRediResponse Specialist
10/10 Eccellente
Matt
19 ago 2023
The staff are great!!!
Matt
Soggiorno di 1 notte ad agosto 2023
Risposta di Abigail RediResponse Specialist, il giorno 20 ago 2023
Hello Matt,Thank you for taking the time to tell us about your stay at the Red Roof Inn Hickory. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist
8/10 Buono
Matt
17 ago 2023
Mi è piaciuto: Servizi
Place is ok I’ve stayed here alot
Matt
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 19 ago 2023
Hi Matt,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!
2/10 Terribile
Jonathan
11 ago 2023
Jonathan
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Jonathan, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
2/10 Terribile
Andrew
10 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Terrible Service
No towels in room when first arrived. Stayed there for 5 days never once had housekeeping to even visit. Was asked to bring towels down when need more because they had no laundry service. My cards didn’t work everyday. Has to get multiple cards everyday. Everytime you try to visit front desk they are away and the door locked.
Andrew
Soggiorno di 5 notti ad agosto 2023
Risposta di Manager, il giorno 11 ago 2023
Hello Andrew, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
10/10 Eccellente
Toledo
9 ago 2023
Mi è piaciuto: Pulizia e personale e servizio
Nop
Toledo
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 11 ago 2023
Hello Toledo,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.
2/10 Terribile
Cody
3 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Cody
Soggiorno di 1 notte ad agosto 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 4 ago 2023
Thank you for taking a moment to leave a review, Cody. Myself and the staff at the Red Roof Inn Hickory were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Gabrielle RediResponse Specialist
6/10 Soddisfacente
Perry
1 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
SATURDAY, 29 JULY
Room was basic and clean. Some room issues: TV would not display video or audio, the toilet was difficult to fully flush, A/C controls wouldn't allow fan speed changes, and saw brown roaches on Sunday AM just prior to departure
Perry
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 3 ago 2023
Hello Perry, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
4/10 Scarso
Michael
20 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No one was available for check in. Called multiple times. Was calling Hotels.com to cancel reservation before someone finally showed up. Extremely inconvenient and frustrating.
Michael
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 22 lug 2023
Hello Michael,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again in the future.
6/10 Soddisfacente
Jose
14 lug 2023
Need new appliances , bed sheets and quilts
Jose
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 15 lug 2023
Hello Jose,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and your comments about our sheets. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
6/10 Soddisfacente
Curtis
13 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Semi truck parking, staff nice, and room what up’s expect
Curtis
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 15 lug 2023
Hello Curtis, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.
4/10 Scarso
Dawson
Viaggio con animali domestici, Viaggio di coppia
10 lug 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Seen several cockroaches. Had to go through 3 rooms just to get a somewhat clean room. Staff was great up to the point of checking out. We were given a hard time about getting the 100$ cash deposit back.
Dawson
Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 11 lug 2023
Hello Dawson,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
10/10 Eccellente
MacAshton
Viaggio di lavoro
9 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very affordable
MacAshton
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 11 lug 2023
Hi MacAshton,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, great value for money and we hope to have the pleasure of hosting you again soon.
10/10 Eccellente
Charles
3 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
pleasantly surprised no problems
Charles
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 5 lug 2023
Hi Charles,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.