The overall experience for a Hyatt 5 star rated hotel is so disappointing. There were major renovations WITH NO PRIOR WARNING in the hotel causing rough noise at every single hour day and night although we were only told at check in. The pool was closed because of the rain and yet nobody told us except once in the elevators heading to the pool. No communication, staff not saying hello or goodbye, not even a smile although staying for five nights. The hotel is pet friendly, just to let you know that you smell heavy dog in the elevators, in the lobby, actually EVERYWHERE. Here are the two and I am afraid ONLY advantages of staying here : the hotel is very well located in the North point area so close to the MTR station
The housekeeping staff is so nice and patient, room very clean and done each day. To sum up, if you are independent, don t mind feeling in an average flat rental (tiny but okay room) with no contact or human touch and but want to be near the tube, this hotel is the place to be.
