Our party of 9 converged to celebrate a milstone and chose what we thought was one of the best hotels. However, the hotel left MUCH to be desired. At 3pm we were told our rooms still weren't ready and we should hang at the pool. After some time in the pool I went to check in. After undressing I turned on the shower to find the tub filling with brown water. I called the front desk upset because I could have been placed in a room that wasn't having this issue and/or informed upon check in which happened moments before. I was told the repairs were nearing completion and after the water had run a few minutes the water would clear. After 10 minutes of the sludge continuing to pour from the pipes I turned off the water, sat on the bed, and fell asleep. When I woke approximately one hour later the water was COLD. A cold shower on day one! There was mold on the shower walls and mold inside the secondary shower head. I was offered a $100 credit for my inconvenience. The bidet spikets were discolored and brownish. Another member of my party woke to a flooded room on day 2. The hallway where a 3rd party member stayed smelled of mold. I booked a spa treatment. Jhaia was amazing! However, the treatment rooms lack sound protection and I could hear the hand dryers being used through a shared wall as well as conversations. I wouldn't stay here again. The staff at the bars and pool were amazing. The hotel is centrally located and right next to the beach, shopping and numerous dining options