Boutique hotel a Hook

“Che peccato! Una struttura magnifica in un luogo splendido. Purtroppo il servizio, dal concierge alle cameriere veramente non all’altezza (invio foto di come hanno lasciato il pigiama 😳). Nella lista dei ristoranti del circondario proponevano locali chiusi da anni. L’Ascensore è rimasto rotto da quando siamo arrivati al terzo giorno quando siamo andati via, eravamo al terzo piano. Cena con ottimo food e buon servizio ad un prezzo veramente troppo alto. Colazione solo “a la carte” lentissima e...

“Pre-booked dinner for 2000. On arrival at hotel at 1830 nothing known. Only available table was 1845 so went straight to dinner. All evening there were empty tables near me so I could easily have had a later booking. When I went up to my room reported this to reception. Was promised a response. Nothing heard. Frequently stay at this hotel.”

“The staff were very pleasant and helpful. I had a comfortable sleep but the negative was that there was a plumbing issue in the morning so there were problems in the kitchen so we were unable to take a shower in the room and also unable have breakfast which we had paid for. Therefore, we checked out earlier than intended And drove home. When we called the hotel to say that we left and didn’t have breakfast, the member of staff just said oh,very sorry but it was only an hour and we did then...

“4 stelle??? Neanche col binocolo. ”

“We stayed at this hotel for one night, coming from London for the reading Festival. We arrived around 12 pm so the rooms were not ready but we could check-in and leave our luggage. The location is fantastic if you're arriving by train as it is right in front of the station. We were back later and were given the room key. Our room was quiet, had a very nice decor and modern appliances. The check-out was at 12 pm, and we really enjoyed that we could sleep a bit longer than the average 11 am check...