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Recensioni per Warbrook House Heritage Hotel

4 out of 5
Warbrook House Heritage Hotel
The Street, Eversley Hook, Hook, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 172 su 552 recensioni" "
Valutazione di 8 - Buono. 183 su 552 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 552 recensioni" "
Valutazione di 4 - Scarso. 58 su 552 recensioni" "
Valutazione di 2 - Terribile. 33 su 552 recensioni" "

8,0/10

Pulizia

7,8/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

MR Y

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
An awesome hotel, located in a lovely park. I booked it at an unbelievably cheap rate (definitely a system error), but would gladly come back at a more "normal" rate, too - if I happen to work in this area again.
Soggiorno di 1 notte a maggio 2018
Risposta di Anthony Carter - Front of House Operations Manager, il giorno 1 giu 2018
Dear Mr Y, Thank you for writing such a fantastic review about Warbrook House Hotel. We are pleased everything was to your liking & we look forward to welcoming you back when next in the area. With kind regards, Anthony & the Team at Warbrook House Hotel.

10/10 Eccellente

kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
beautiful surrounding
Soggiorno di 1 notte a maggio 2024
Risposta di Tanisha, il giorno 6 mag 2024
Dear Kevin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

6/10 Soddisfacente

Simon

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Roger

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a lovely couple of nights. Evening meal in the restaurant was delicious, and the breakfasts were superb. All the staff were friendly and helpful. Wish we'd had more energy and better weather to explore the grounds.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

David, Milton Keynes

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Impressive first views, delightful grounds.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Dan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stunning setting lovely staff.. will definitely be back soon.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tanisha, il giorno 15 apr 2024
Dear Dan,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

2/10 Terribile

Kelly

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Ansar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best place to spend some quality time! Lady at reception is super helpful, professional and always ready to help!!! Apologies for forgetting the name! She is a real asset to your team! Please pass my thanks
Soggiorno di 1 notte a marzo 2024
Risposta di Tanisha, il giorno 1 apr 2024
Dear Ansar,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback would be a great source of motivation for our reception team. We can't wait to welcome you back for another outstanding stay.Kind Regards,

10/10 Eccellente

Ian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, attentive staff, comfy rooms, great breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Tanisha, il giorno 25 mar 2024
Dear Ian,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

4/10 Scarso

Lee

Felt unsafe . The door back door in the room didn’t even lock or shut properly . Anyone could have just walked in during the night . Had my child with me . So sleepness night .
Soggiorno di 1 notte a marzo 2024
Risposta di Tanisha, il giorno 25 mar 2024
Dear Lee,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

4/10 Scarso

Carla

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
There was a leak on the staircase directly to my room. Which wet the fire alarm of. I had to squeesze past the door and a bin colecting the leak water The room wasnt very clean. The bedding had stains on The shower spratwd everywhere. Disappointed to say the least.
Soggiorno di 1 notte a marzo 2024
Risposta di Tanisha, il giorno 25 mar 2024
Dear Carla,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

6/10 Soddisfacente

Simon

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
On a business trip so having a nice quiet place was nice.
Soggiorno di 3 notti a febbraio 2024
Risposta di Tanisha, il giorno 8 mar 2024
Dear Michael,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

8/10 Buono

Tracy

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Kathy

Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Martin

Viaggio di lavoro
I moved room 3 times due to 1- no tv signal, 2- missing tv remote and then finally into a room with a tv that worked and a remote. The beds used lamp is faulty and I told reception on checkout. I have to say your man on duty at reception was very u sweats ding and helpful. I am coming back again tonight
Soggiorno di 1 notte a febbraio 2024
Risposta di Tanisha, il giorno 16 feb 2024
Dear Martin,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,Tanisha

10/10 Eccellente

NASAR

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Servizi
Staff were very welcoming & friendly & the hotel was set in lovely grounds & would highly recommend this hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tanisha, il giorno 12 feb 2024
Dear Mark,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

6/10 Soddisfacente

Rajesh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked a room with a double bed. But the bed turned out better out to be two single beds pushed together. The mattresses both sat at different levels, causing a ridge in the middle. This made for a very uncomfortable night. As result my partner woke up the next day in pain with a bad back were she had been sleeping across the centre ridge. We informed the reception staff of our experience and was told the complaint would be looked into, but haven’t heard anything back.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

NASAR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Malak - Guest relations manager, il giorno 7 feb 2024
Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.

8/10 Buono

Adrian

Soggiorno di 1 notte a gennaio 2024
Risposta di Malak - Guest relations manager, il giorno 7 feb 2024
Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.

10/10 Eccellente

Ansar

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a gennaio 2024
Risposta di Tanisha, il giorno 4 feb 2024
Dear Ansar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

10/10 Eccellente

Henry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff and nice food at bar by
Soggiorno di 1 notte a gennaio 2024
Risposta di Tanisha, il giorno 4 feb 2024
Dear Henry,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Country house style hotel.
Charming country house style hotel.Stayed in the main mansion with garden views.An Indian restaurant and a bar with bar food.There was a vey large boisterous group in the restaurant so I ate in the bar,limited menu but friendly service.Friendly front desk personnel. Easy access and parking. Period style interiors,well presented.
Soggiorno di 1 notte a gennaio 2024
Risposta di Malak - Guest relations manager, il giorno 24 gen 2024
Dear Micheal,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay in the main mansion. We're glad our Indian restaurant and bar options suited your preferences. Your kind words about our friendly service and front desk personnel are truly appreciated. We look forward to welcoming you back for another delightful stay.Warm regards,

6/10 Soddisfacente

David

Unable to comment as mobed to a different hotel before checking in. This was due to a power cut in the area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Malak - Guest relations manager, il giorno 24 gen 2024
Dear David,We understand that circumstances beyond control led to a change in your plans. We're sorry to hear about the power cut affecting your stay. If there's anything we can assist you with in the future or if you have any specific feedback, please feel free to reach out. We appreciate your understanding and hope to have a chance to welcome you with us soon.Warm regards,

8/10 Buono

Terhi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely location. Very comfortable, clean and quiet. The staff were really friendly. And the food was good too.
Soggiorno di 1 notte a dicembre 2023
Risposta di Tanisha, il giorno 15 gen 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,

10/10 Eccellente

susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Glorious!
This was the most beautiful setting and the hotel offered a very high level of comfort and tranquility. The Canal View restaurant where we had breakfast was very attractive, cosy and intimate, which was impressive given the size of the hotel. My bedroom in the Grange was very spacious, comfortable, quiet and warm. It was helpful being able to park right outside.
Soggiorno di 1 notte a dicembre 2023
Risposta di Tanisha, il giorno 15 gen 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,Tanisha

6/10 Soddisfacente

Monia

Soggiorno di 2 notti a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 24 gen 2024
Dear Monia,Thank you for taking the time to share your rating about your recent stay. We appreciate your feedback. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 28 dic 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

6/10 Soddisfacente

Richard

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Thank you for taking the time to share your review about your recent stay. We're always striving to enhance our services. We hope to have the pleasure of welcoming you back and exceeding your expectations.

8/10 Buono

Michaela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value for money
Much better than expected. The rooms were a little bit dated but clean and the bed was very comfortable. We stayed in the Grange bit which was a 5 minute walk from the main house which if it was raining could be a bit of a pain. Luckiky for us it was dry. We ate in the Canal view restaurant which was fine dining Indian cuisine and excellent. They had 2 large Christmas parties in the hotel that night to manage but they gave us excellent service too. Breakfast in the morning was also excellent- continental and cooked. Overall excellent service, friendly staff and great value for money.
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.

8/10 Buono

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great site, comfortable stay
A great site, friendly staff and good accommodation matched to the price. Would recommend this for a stay, pending what you are after or expectations, the site and setting is the main bonus though really.
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
We're delighted to hear that you had a satisfying experience during your stay and we look forward to welcoming you back for another enjoyable stay.

8/10 Buono

Michal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were friendly and helpful, and the room was just right for our overnight stay. The grounds were lovely, and the setting wuiet
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Michal,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

10/10 Eccellente

Kevin Paul

Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Kevin,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

4/10 Scarso

Stuart

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had to ask to change room on check in as not what we had booked. Room was tired, TV didn’t work. No one on the bar serving on arrival, had to shout through to kitchen to get someone. Breakfast service was awful with coffee machine persistently running out of water, cooked food running low and a lack of any senior staff to effect change. Will not be returning
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Stuart,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.

8/10 Buono

martin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good night stay over
Very nice place within quiet grounds with wonderful staff on the front desk a young lady greeted me with a smile and was extremely polite , very nice to see
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Martin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

8/10 Buono

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Andrew,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 Scarso

mark

Soggiorno di 2 notti a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Mark,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

10/10 Eccellente

Dickson

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Gentleman who was on duty the time we checked in needs a big promotion. Splendid service, belpful, polite, considerate and very humble. We were late to check in, but when we phoned him, he waited for us, we had a child, 9 years . We were treated like vip.
Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Dickson,Thank you for your glowing review! your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best wishes,

8/10 Buono

Rebecca

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Cheap and cheerful, nice clean and crispy comfy beds. The room could do with a few improvements, gaps around plug sockets and a brown stained toilet where the water sits. Staff were very friendly. Breakfast was okay but we had to sit in the hallway as no tables available.
Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Rebecca,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear some positive aspects of your experience. We're always striving to enhance our services, and your input helps guide our improvements. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,

8/10 Buono

Caitlin

Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

2/10 Terribile

Lauren

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Lauren,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

8/10 Buono

Elise

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Lovely property, value for money. Good location. Think the canisters in the room are a good touch for tea, coffee & milk. Staff were lovely & very helpful.
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Elise,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing good service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 Eccellente

NASAR

Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 20 dic 2023
Dear Nasar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 Eccellente

Willem

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Willem,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 Scarso

Darren

Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 20 dic 2023
Dear Darren,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,

4/10 Scarso

Katie

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Katie,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

6/10 Soddisfacente

Alistair

Soggiorno di 1 notte a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 19 dic 2023
Dear Alistair,Thank you for taking the time to share your review about recent stay. We're always striving to enhance our services, and your input helps guide our improvements. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,

4/10 Scarso

George

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Wouldn’t return
Wouldn’t go back here. Rooms are cold, smell of damp and mould. Not the cleanest either. The bed was pushed up against the wall? Never known of a hotel doing that. So made it awkward for a couple. Breakfast was ok but no option other than full English. Appreciate it’s a wedding venue and that’s what they do however I would be embarrassed if my guests had to stay in the room I was in.
Soggiorno di 2 notti a novembre 2023
Risposta di Malak - Guest relations manager, il giorno 20 dic 2023
Dear Guy,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,