Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 549 su 1004 recensioni" "
10 - Eccellente
549
Valutazione di 8 - Buono. 175 su 1004 recensioni" "
8 - Buono
175
Valutazione di 6 - Soddisfacente. 132 su 1004 recensioni" "
6 - Soddisfacente
132
Valutazione di 4 - Scarso. 74 su 1004 recensioni" "
4 - Scarso
74
Valutazione di 2 - Terribile. 74 su 1004 recensioni" "
2 - Terribile
74
8,6/10
Pulizia
8,8/10
Personale e servizio
8,0/10
Servizi
8,2/10
Condizioni e dotazioni della struttura
8,2/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Tiara
Viaggio con la famiglia
17 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tiara
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 18 mag 2024
Dear Tiara, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Whitehall Houston. We look forward to welcoming you back on your next visit!In the Spirit of Hospitality, Sal KhatriGeneral Manager
2/10 Terribile
Resham
12 mag 2024
Non mi è piaciuto: Personale e servizio
They have no free water for customers
Resham
Soggiorno di 1 notte a maggio 2024
Risposta di Ni, il giorno 13 mag 2024
Good Day , I do apologize for the inconvenience
10/10 Eccellente
Pedro Uyi
Viaggio di gruppo, Viaggio di lavoro
11 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice facility. Easy to access.
Pedro Uyi
Soggiorno di 6 notti a maggio 2024
Risposta di General Manager, il giorno 13 mag 2024
Dear Mr. Uyi, Thank you for sharing your feedback with us regarding your recent stay at The Whitehall Houston. Providing a comfortable and convenient experience for our guests is our priority, and we are delighted to learn that you enjoyed our well-kept property and ideal location. We look forward to welcoming you back the next time you are in the area.In the Spirit of Hospitality, Sal Khatri.General Manager
4/10 Scarso
Jacqueline
Viaggio di coppia
10 mag 2024
Valet is $48 a night and don’t offer self parking.
Jacqueline
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 11 mag 2024
Dear Jacqueline, Thank you for evaluating your stay with us. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. We appreciate you taking the time to provide feedback, as it helps us better serve future guests. Thank you for choosing us, and we hope to have another opportunity to accommodate you on your next visit.In the Spirit of Hospitality,Sal KhatriGeneral Manager
8/10 Buono
Diane
Viaggio di coppia
10 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property and staff it self was great!! But nothing was around it if we wanted to grab a late dinner or drink. It was scary to leave in the evening. To many homeless people around the hotel.
Diane
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 11 mag 2024
Dear Diane, Thank you for taking the time to share your recent experience at The Whitehall Houston. We are delighted to hear that you found the property and associates to your liking. We strive to provide exceptional service and a comfortable environment for all our guests. However, we regret to learn of the challenges you encountered regarding the location. We appreciate your valuable feedback and will use it to improve the overall experience for future guests. We look forward to the opportunity to welcome you back and provide a more enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Angela
9 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Angela
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 mag 2024
Dear Angela, It was our pleasure to welcome you to The Whitehall Houston. We are delighted that your experience was perfect from start to finish, and we appreciate you taking the time to share your generous rating. We hope to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
10/10 Eccellente
Abena
Viaggio di coppia
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service and great place to enjoy and explore the beautiful city of Houston!!!
Abena
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Abena, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
6/10 Soddisfacente
Syeeda, Springfield
Viaggio con la famiglia
7 mag 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The bathrooms were really small.
Syeeda
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 8 mag 2024
Dear Syeeda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any issue that kept it from being perfect. We regret your disappointment with the bathroom. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the exceptional experience we strive to provide every guest.In the Spirit of Hospitality,Sal Khatri,General Manager
4/10 Scarso
Kirk, Orland Park
Viaggio di lavoro
7 mag 2024
Non mi è piaciuto: Personale e servizio e servizi
1 of 2 food places closed. Understaffed food service. Lousy internet signal and had to keep re-triggering service. Dirty pool area. Area is deserted - could not find a nearby bar or restaurant open in the evening.
Kirk
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Kirk, Thank you for providing us with your feedback. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. We regret the inconvenience you had with regard to in-house dining. Your feedback is taken seriously, and we will utilize your feedback to ensure a much better outcome. Furthermore, we regret the internet issue and the upkeep of the pool. Your comments will be relayed to our maintenance associates to take appropriate measures. We hope we will have another occasion to exceed your expectations and welcome you back soon.In the Spirit of Hospitality,Sal Khatri,General Manager
2/10 Terribile
JANAY
Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
4 mag 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel lost power for a whole day couldn’t charge my phone or anything
JANAY
Soggiorno di 3 notti ad aprile 2024
Risposta di Managing Director, il giorno 8 mag 2024
Dear Janay, Thank you for taking the time to provide us with your feedback. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. Ensuring a comfortable and uninterrupted stay for our guests is of paramount importance to us, and we will share your comments appropriately to prevent such occurrences in the future. We hope this incident does not keep you from choosing us again on your next visit to our area. We are grateful for your patience and look forward to having you stay with us again. Safe Travels,Antonio JonesManaging Director
10/10 Eccellente
Brandy
Viaggio di lavoro, Viaggio con la famiglia
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service and nice rooms!
Brandy
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 4 mag 2024
Dear Brandy, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our well-appointed accommodations and that our devoted associates took excellent care of you. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
6/10 Soddisfacente
Lance
Viaggio con la famiglia
3 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
The hotel only had two elevators and one was not operational, causing a 15-20 minute delay trying to get to our room.
Lance
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 4 mag 2024
Dear Lance, Thank you for choosing to stay with us and taking the time to share your review. We strive to provide a seamless visit to all our guests; therefore, we apologize that this was not your experience. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. We hope you will revisit us for the flawless stay that you should always expect from us.In the Spirit of Hospitality,Sal KhatriGeneral Manager
4/10 Scarso
Cindy
30 apr 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel lost electricity on my floor for the entire day and the next day before checkout. I could not use my room to get ready for my festivities. I was really inconvenient. I love the Whitehall. But țhe management did not compensate me for the inconvenience.
Cindy
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Cindy, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience you experienced due to the loss of electricity on your floor during your recent stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we were unable to provide you with the level of service you deserved during this time. Please know that we take your feedback seriously and will address this matter internally to ensure that appropriate measures are taken to prevent similar occurrences in the future. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Jahel
Viaggio con la famiglia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice Hotel, convenient location and great Staff! John Flores at the front desk is the best, very welcoming and happy to help people with a great smile. We definitely will come back and stay there while in Houston 💫
Jahel
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Jahel, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at The Whitehall Houston and found our location convenient. It's always our goal to provide exceptional service, and we're delighted that John made a positive impression on you with his welcoming demeanor and willingness to assist. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Houston!In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Nukuboy
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. We was close to everything and the highway. The only issue we had was the power going off and there was no back up generator, we had to wait until the problem was fixed..
Nukuboy
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Nukuboy, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to hear that you enjoyed our hotel's great location and proximity to various attractions and the highway. However, we sincerely apologize for the inconvenience you experienced due to a power outage during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret any disruption this may have caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for bringing this matter to our attention, and we appreciate your understanding. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Ngocanh
Viaggio di lavoro
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
John, was an amazing host. The valet crew was very polite and helpful. The CAM was always spot on. Will definitely stay here again.
Ngocanh
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Ngocanh, Thank you for your generous review of your recent stay at The Whitehall Houston. We are thrilled to hear that John provided exceptional service during your visit. Our associates take pride in offering attentive assistance and ensuring a seamless experience for our guests, and it's gratifying to receive such positive feedback. Your kind words encourage us to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back for another enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager
2/10 Terribile
Yavidia
Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
SLOWEST elevators EVER!! Took four flights of stairs FIVE times on my two night stay!!
Ice machine out of ice all weekend LONG!!!
Yavidia
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Yavidia, Thank you for taking the time to review our hotel. We appreciate your feedback regarding the elevators and ice machines. We will share your concerns with our team to make sure these issues are resolved. We hope you will give us another opportunity to show you the exceptional hospitality we are known for providing.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Candice
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Candice
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 mag 2024
Dear Candice, Thank you for the wonderful rating for The Whitehall Houston! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
yerissa
Viaggio di lavoro
27 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay
Love everything
Definitely will come back
yerissa
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Yerissa, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. We appreciate you mentioning how much you enjoyed our comfortable accommodations and excellent service. It was our pleasure hosting you, and we look forward to welcoming you again the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager
2/10 Terribile
Tariq
27 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very old
Tariq
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Tariq, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Soddisfacente
Cole
Viaggio di lavoro
26 apr 2024
Non mi è piaciuto: Personale e servizio
Overpriced room and snobby front desk attendants. Out dated room with a lot that needs updated and repaired. Convenient but (some of) the staff acted like they were so much better than everyone…will NOT be back.
Cole
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Cole, Thank you for being our guest and for your feedback. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are also very sorry for the inconvenience you had with your room and that you felt it needed updating. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Soddisfacente
Tamika
Viaggio di gruppo
26 apr 2024
Mi è piaciuto: Personale e servizio
The property wasn’t as clean and in good condition as the pictures represented on the website!
Tamika
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Tamika, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you had with the cleanliness issues with your room and that you felt it needed updating. We will share your comments with the appropriate departments, and they will look into it. We hope you will give us another chance to provide you with the outstanding service you deserve. In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
lynn
Viaggio di gruppo
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly, helpful staff. Shuttle to Hobby Center very convenient
lynn
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Lynn, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to know you were pleased with our courteous associates and convenient shuttle service. It was a pleasure to host you, and we look forward to your return visit. In the Spirit of Hospitality,Sal Khatri,General Manager
10/10 Eccellente
Henry
24 apr 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice
Henry
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Henry, Thank you for choosing The Whitehall Houston and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Nancy
23 apr 2024
Nancy
Soggiorno di 3 notti ad aprile 2024
Risposta di Ni , il giorno 13 mag 2024
Thank you for staying with us
8/10 Buono
Ryan
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was nice enough
Ryan
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Ryan, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Tonnie
Viaggio con la famiglia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Tonnie
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Tonnie, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved everything about your stay. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
8/10 Buono
Lola
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lola
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Dear Lola, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Soddisfacente
lance, Las Vegas
Viaggio di gruppo
18 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was dated. No self parking only valet for $40 a day.The staff was excellent and very accommodating.
lance
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Lance, Thank you for taking the time to share your comments. We were delighted to learn that the service provided by our associates surpassed your expectations, and we will certainly share your praises with them. However, you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Sal KhatriGeneral Manager
10/10 Eccellente
Maurio
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Maurio
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Maurio, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you had a perfect visit and that we exceeded all of your expectations. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
2/10 Terribile
Tracey, Round Rock
Viaggio di coppia
17 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Old property. Must valet $40 a day. Molded and dated room and bath room. No hot water. No microwave in room. No ice machine on floor.
Tracey
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Tracey, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.In the Spirit of Hospitality,Sal KhatriGeneral Manager
8/10 Buono
Cesar
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cesar
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Cesar, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Soddisfacente
Tanisha
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Tanisha
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Tanisha, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the exceptional experience we strive to provide every guest.In the Spirit of Hospitality,Sal KhatriGeneral Manager
10/10 Eccellente
Elsa, Austin
Viaggio con la famiglia
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Elsa
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Elsa, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
8/10 Buono
Brian
Viaggio di lavoro
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, elegant rooms, great dining options. My only complaint is that the TVs in the room are awfully small, especially considering how far back from the TV the beds are. Also, the pool is adequate but the gym felt like a total afterthought. Would be nice to see the amenities picked up a little more.
Brian
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Brian, We're delighted to hear that you enjoyed our beautiful property, elegant rooms, and great dining options during your stay with us. Your feedback regarding the size of the TVs and their positioning in relation to the beds is duly noted, and we regret any inconvenience this may have caused. Rest assured, we'll take this into consideration as we continue to enhance our guests' experience. Additionally, we appreciate your insights regarding our pool and gym facilities, and we'll certainly strive to elevate these amenities to meet your expectations. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
8/10 Buono
Ziad
12 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Na
Ziad
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Ziad, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we hope to see you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Azhane
11 apr 2024
Azhane
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Azhane, Thank you for rating your stay at The Whitehall Houston. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
8/10 Buono
Vanesssa
Viaggio di gruppo, Viaggio di lavoro
11 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
weird experience checking in but besides that everything was great
Vanesssa
Soggiorno di 2 notti ad aprile 2024
Risposta di NelliP, il giorno 11 apr 2024
Thank you for your feedback, Vanessa. We apologize for any inconvenience caused during your check-in experience and hope to see you again soon.
10/10 Eccellente
Jessica
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jessica
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Jessica, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at The Whitehall Houston. We look forward to serving you again in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
PAUL, SUGAR LAND
Viaggio di gruppo
10 apr 2024
Mi è piaciuto: Pulizia
Everything was good
PAUL
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Paul, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
10/10 Eccellente
John
Viaggio di coppia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every employee we encountered was friendly,enthusiastic, and well trained in their job. The most customer oriented hotel I have ever stayed in.
John
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear John, We are delighted to hear that your experience at The Whitehall Houston was characterized by friendly, enthusiastic, and well-trained staff members. Providing exceptional customer service is our top priority, and we are thrilled to learn that our team's dedication to guest satisfaction made a positive impression on you. We strive to create a welcoming and accommodating environment for all our guests, and your kind words serve as a testament to our commitment to excellence. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Troy
9 apr 2024
Troy
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Troy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Whitehall Houston. We hope to have the pleasure of doing so again on your next visit to the area.In the Spirit of Hospitality, Sal Khatri,General Manager
10/10 Eccellente
Clarissa
Viaggio con animali domestici, Viaggio di coppia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and the staff was really nice. Very pet friendly as well.
Clarissa
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Clarissa, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's prime location and that our staff left a positive impression on you with their friendliness. At our establishment, we strive to create a welcoming environment for all guests, including our furry friends, so we're delighted to hear that you found us to be very pet-friendly. We hope to have the pleasure of welcoming you back to The Whitehall Houston for another enjoyable stay in the future!In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Kassie
9 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Wonderful place
Kassie
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Kassie, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Cesar
Viaggio con la famiglia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very cleaned
Cesar
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Cesar, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Marcelino
9 apr 2024
Marcelino
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Marcelino, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. It was our pleasure hosting you, and we hope you will revisit the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager
4/10 Scarso
levan
Viaggio con la famiglia
8 apr 2024
Mi è piaciuto: Personale e servizio
It’s presented a lot better in the pictures than it actually is. It’s an old hotel
levan
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Levan, We appreciate your feedback and apologize if your experience did not meet your expectations. Our team strives to accurately represent our property, but we understand that individual preferences may vary. We value your input and will use it to improve the overall experience for our guests. Thank you for bringing this to our attention and we wish you all the best in your future travels.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Soddisfacente
Magdalena
Viaggio con la famiglia
8 apr 2024
The walls between rooms are very thin and we could hear people next door who played TV all night long - all night long. The hotel asked the people next door to lower their TV after 1:00am and they put it even louder and played it all night long
Magdalena
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Magdalena, Thank you for taking the time to review our hotel. Please accept our apologies for the noise concerns you experienced from the neighboring room and that we were unable to resolve this to your satisfaction. We certainly understand the frustrations this caused you, and we are sorry for the inconvenience. We hope you will give us another opportunity to show you the exceptional hospitality we are known for providing.In the Spirit of Hospitality,Sal KhatriGeneral Manager
10/10 Eccellente
Anthony
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Anthony
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Anthony, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we hope to see you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Eccellente
Jose
Viaggio di coppia
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean great location .
Jose
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Jose, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found The Whitehall Houston to be very clean and enjoyed its great location. Maintaining a high standard of cleanliness is a top priority for us, and we are delighted that it was reflected in your stay. Our team takes great pride in ensuring our guests have a comfortable and pleasant stay, and we're pleased to hear that you found our location convenient. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager