Servizio della struttura

Recensioni per Courtyard by Marriott Houston Rice University

3 out of 5

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 536 su 1001 recensioni" "
Valutazione di 8 - Buono. 330 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 88 su 1001 recensioni" "
Valutazione di 4 - Scarso. 27 su 1001 recensioni" "
Valutazione di 2 - Terribile. 20 su 1001 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Carol

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone and everything was wonderful.
Soggiorno di 4 notti ad aprile 2024
Risposta di LaWanda , il giorno 26 apr 2024
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Stella

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Check in was fast, staff was courteous. Room was clean but dated.
Soggiorno di 1 notte ad aprile 2024
Risposta di LaWanda , il giorno 19 apr 2024
Dear Stella,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Dana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was great.
Soggiorno di 3 notti ad aprile 2024
Risposta di LaWanda , il giorno 15 apr 2024
Dear Dana,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Gustavo

Soggiorno di 1 notte a marzo 2024
Risposta di LaWanda , il giorno 22 apr 2024
Dear Gustavo,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Yeny S

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Better than ever, super clean and quiet.
Soggiorno di 1 notte a marzo 2024
Risposta di LaWanda , il giorno 15 apr 2024
Dear Yeny,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

carlos andres montes de oca

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 2 notti a marzo 2024
Risposta di LaWanda , il giorno 15 apr 2024
Dear Carlos Andres,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Melissa, Katy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di LaWanda , il giorno 15 apr 2024
Dear Melissa, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di LaWanda , il giorno 15 apr 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Raul

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Street traffic was loud at night
Soggiorno di 2 notti a gennaio 2024
Risposta di Leah B, il giorno 31 gen 2024
Dear Raul,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

NHAT

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay was very comfortable and quiet. Thank you
Soggiorno di 1 notte a gennaio 2024
Risposta di Leah B., il giorno 12 gen 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Clayton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access from freeway. Near shopping and dining
Soggiorno di 1 notte a dicembre 2023
Risposta di Leah B., il giorno 31 dic 2023
Dear Clayton,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Brittney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
As soon as you walk in you’re welcomed. Overall the hotel was very clean! All our needs were met. A time was had with zero problems.
Soggiorno di 2 notti a dicembre 2023
Risposta di Leah B., il giorno 31 dic 2023
Dear Brittney,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Martha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
New carpet and fresh paint
Soggiorno di 1 notte a dicembre 2023
Risposta di Leah B., il giorno 26 dic 2023
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Terrell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place
Soggiorno di 2 notti a dicembre 2023
Risposta di Leah B., il giorno 20 dic 2023
Dear Terrell,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Joan

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The night manager, Christian, was wonderfully pleasant & helpful. Room was clean & comfortable. I do recommend staying here.
Soggiorno di 1 notte a dicembre 2023
Risposta di LaWanda , il giorno 13 dic 2023
Dear Joan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Eccellente

Leobardo

Soggiorno di 1 notte a novembre 2023
Risposta di LaWanda , il giorno 13 dic 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

6/10 Soddisfacente

Karrah

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Needs updating
The staff were all very friendly and helpful. The location is great and the room was clean. However, the bed was probably the worst I’ve ever slept on, it was hard and very uncomfortable. Also, there were not usb connections for charging technology.
Soggiorno di 1 notte a novembre 2023
Risposta di LaWanda , il giorno 29 nov 2023
Dear Karrah,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Eccellente

Toni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christian rises above the best
Christian Moore was awesome. It was obvious he has a passion for service to his guest. Great job Christian
Soggiorno di 1 notte a novembre 2023
Risposta di LaWanda , il giorno 13 nov 2023
Dear Toni,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Eccellente

Allante

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff was amazing! Clean room and extra accommodations
Soggiorno di 3 notti a novembre 2023
Risposta di LaWanda , il giorno 7 nov 2023
Dear Allante,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Eccellente

Jacqueline B

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable bed, clean rooms. Very personal service.
Soggiorno di 1 notte a novembre 2023
Risposta di LaWanda , il giorno 7 nov 2023
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Eccellente

Yvette, Rochester

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really appreciated the warmth of the staff and how friendly they were
Soggiorno di 7 notti a ottobre 2023
Risposta di LaWanda , il giorno 7 nov 2023
Dear Yvette,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Buono

christopher

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Located well
Soggiorno di 1 notte a ottobre 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Christopher,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Singaravel

Soggiorno di 2 notti a ottobre 2023
Risposta di LaWanda , il giorno 7 nov 2023
Dear Singaravel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Buono

Leobardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Traci

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and comfy
The front desk staff were very nice and helpful, our room was clean and comfy. The area was safe. I’m not sure why there was a parking charge as there wasn’t an attendant.
Soggiorno di 1 notte a settembre 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Traci,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Cesar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Cesar,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Dedria

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We picked courtyard due to shuttle but we can’t stay again as or test start at 7 am and shuttle.do not start till 7 am.
Soggiorno di 6 notti a settembre 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Dedria,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Osareni

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Courtesy of the receptionists. They were very good and responsive.
Soggiorno di 1 notte ad agosto 2023
Risposta di LaWanda , il giorno 1 set 2023
Dear Osareni,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Scarso

Marie

Viaggio di gruppo
Non mi è piaciuto: Pulizia
I booked a handicap room with 2 doubles. When I arrived they said the amount I paid did not cover a handicap room with 2 doubles. Unfortunately I chose a non refundable accommodation thru Expedia so I was at their mercy. I ended up having to pay an additional $20/night to get the room I needed. My stay was for 3 nights. I didn't understand why my room wasn't cleaned after the 1st night. They said for multiple night stays they clean every other day. Nowhere did it notate that in Expedia. So we had over flowing garbage in our room which made it unpleasant. There was no blow dryer in the bathroom but they were able to provide 1. The rolling office chair was broken but they were able to replace it. The bed was extremely hard & uncomfortable. I wouldn't stay there again.
Soggiorno di 3 notti ad agosto 2023
Risposta di LaWanda , il giorno 20 ott 2023
Dear Marie,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Buono

Zimmerman

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di LaWanda , il giorno 1 set 2023
Dear Zimmerman,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Leobardo

Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 1 set 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The TV remote was cumbersome & difficult to use. Elevators need to have a/c. Raven at the check in desk was efficient & polite.
Soggiorno di 2 notti ad agosto 2023
Risposta di LaWanda , il giorno 14 ago 2023
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Harriet

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Just had a few issues. Was staying with my son who needed the shuttle to go back and forth to MD Anderson Cancer Center, which was great (Harry was awesome!) however since being short a driver we could only utilize it till 3 pm. Did not care for the cashless policy. Staff was friendly and helpful.
Soggiorno di 4 notti a luglio 2023
Risposta di LaWanda , il giorno 14 ago 2023
Dear Harriet ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with Our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Terribile

Michael

Viaggio di lavoro
The first room I had the shower didn’t work. Moved to a second room, hot water in sink, no hot water in the shower. Had to wash my hair in the small sink, but the shampoos were mounted on the wall in the shower so I had to set my hair, walk in the shower to get shampoo, rinse, back to shower for conditioner.. not good
Soggiorno di 1 notte a luglio 2023
Risposta di LaWanda , il giorno 31 lug 2023
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Entrance was dirty and smelly from garbage can outside front door. Something had leaked out of the garbage can and had dried all over the concrete. Concrete needs to be power washed and cleaned. Everything else was very clean.
Soggiorno di 2 notti a luglio 2023
Risposta di LaWanda , il giorno 26 lug 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Suzanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great two night stay - staff & hotel awesome
Great two night stay. The hotel was awesome and the staff was also!
Soggiorno di 2 notti a luglio 2023
Risposta di LaWanda , il giorno 20 lug 2023
Dear Suzanne ,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Bogdan

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti a luglio 2023
Risposta di LaWanda , il giorno 17 lug 2023
Dear Bogdan ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Eccellente

JOSE ANTONIO

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I liked everything, good stay and I recommend this place.
Soggiorno di 1 notte a giugno 2023
Risposta di LaWanda , il giorno 29 giu 2023
Dear Philip Knisely,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Philip

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great place for my family to stay
I booked the room for my nephew and his family. They enjoyed their stay and we're pleased with their room and breakfast.
Soggiorno di 2 notti a giugno 2023
Risposta di LaWanda , il giorno 27 giu 2023
Dear Philip ,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Dennis

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We didn’t get the two separate double beds that we chose online
Soggiorno di 1 notte a giugno 2023
Risposta di LaWanda , il giorno 27 giu 2023
Dear Dennis ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Eccellente

Jalen

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di LaWanda , il giorno 19 giu 2023
Dear Jalen ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terribile

Shawn

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Horrible service, and rude manager. Better hope everything goes perfect or you'll run into a nightmare.
Soggiorno di 2 notti a maggio 2023
Risposta di LaWanda , il giorno 5 giu 2023
Dear Shawn ,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of Service is an isolated incident

8/10 Buono

Glen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 26 mag 2023
Dear Glen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Timothy

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The shower in my room had not been cleaned. There was a used bar of soap still there.
Soggiorno di 2 notti a maggio 2023
Risposta di LaWanda , il giorno 22 mag 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

julia

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 22 mag 2023
Dear Julia,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Clayton

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2023
Risposta di LaWanda , il giorno 5 giu 2023
Dear Clayton,On behalf of the entire hotel team, I want to thank you for sharing about recent visit ..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location, good food spots close by. Property itself needs a little TLC on ceilings on 3rd floor.
Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 15 mag 2023
Dear Justin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Monique

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 15 mag 2023
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di LaWanda , il giorno 15 mag 2023
Dear Angela, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

jerry

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Beds still creak. They were redone several years ago and have creaked since then. Tubs need to be updated to showers. Thanks for still having closets.
Soggiorno di 1 notte ad aprile 2023
Risposta di LaWanda , il giorno 1 mag 2023
Dear JerryI recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit . Your concerns has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.