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Recensioni per DoubleTree by Hilton Houston Brookhollow

4 out of 5
DoubleTree by Hilton Houston Brookhollow
12801 Northwest Fwy, Houston, TX

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 1457 su 2592 recensioni" "
Valutazione di 8 - Buono. 360 su 2592 recensioni" "
Valutazione di 6 - Soddisfacente. 285 su 2592 recensioni" "
Valutazione di 4 - Scarso. 209 su 2592 recensioni" "
Valutazione di 2 - Terribile. 281 su 2592 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Eugenia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I never stayed there Expedia messed up my Reservation and trip
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Alfredo Ramos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Shaunte

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The pool was down unfortunately and the reason I booked to have some pool time but the rest of the hotel was nice.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 29 apr 2024
Hello Shaunte thank you for your feedback. We apologize for the inconvenience of the pool being temporarily down at this time. Thank you for enjoying your time here at the Doubletree-Brookhollow and we hope to see you again soon.

8/10 Buono

Aja

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
.
Soggiorno di 4 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 29 apr 2024
Thank you for staying here at the Doubletree Brookhollow Ms. Aja. Your feedback is very important to our staff. Thank you.

2/10 Terribile

Rudibeth

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I called before booking this hotel and asked if the pool was open and they said yes. When we get there, the pool was completely closed and we were told it was “under construction”. This was a lie. The hotel is going through a lawsuit and it’s all over the news as to what happened in the pool. It was absolutely horrible. The hotel should not haven been opened after what had happened. Never booking here again. Bartender at the hotel bar was absolutely phenomenal though. Only good thing about this hotel.
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Management , il giorno 27 apr 2024
Thank you Rudibeth for the honest feedback. We do regret you were unable to enjoy all of the amenities we offer during your time with us. We do hope you give us another stay in the future to have an awesome experience.

6/10 Soddisfacente

Joyce

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management , il giorno 27 apr 2024
Thank you for the review Joyce. We do hope to have the opportunity to welcome you back in the near future.

4/10 Scarso

Jaleshia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The overall inside downstairs was beautiful and the staff were friendly. The downfall was in the room itself. The shower had mold in the bottom corner. The sink water never got hot and it drained slowly. The bed and tv were awkwardly placed. The tv was on the far right and the bed was on the far left so it made it difficult watching tv. Then by the ice machine the floor was very dirty.
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Management , il giorno 27 apr 2024
Thank you for the honest feedback Jaleishia. We do regret our property did not exceed your expectations. Your reviews help our team improve our facilities and guest experience. We do hope to have the opportunity to welcome you back in the near future.

10/10 Eccellente

Lesly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The pool was closed but the receptionist was so nice & gave us permission to use the sister hotel’s pool next door
Soggiorno di 2 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you for your feedback, Ms. Lesly. We are here to make sure our customer service to our guest is over the top. We are excited you enjoyed your stay, and we hope to see you again soon. Thank you!

10/10 Eccellente

Jamaica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The building was pretty
Soggiorno di 3 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you, Jamaica! Please come visit us again soon!

6/10 Soddisfacente

Marcayla

Viaggio di coppia
The pool was closed , the elevator wasn’t working all the time
Soggiorno di 3 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you for your feedback, Ms. Marcayla it is very important to us. We apologize for the inconvenience this may have caused you. The issue has been addressed and we hope to see you again in the future. Thank you!

8/10 Buono

Katie

Viaggio di coppia
Mi è piaciuto: Pulizia
We were worried about the place based on some of the reviews, but other than being extremely dated, the hotel was very clean and was perfectly fine for the overnight trip we had there. The parking lot was gated and had a parking attendant stationed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you, Ms. Katie we greatly appreciate your feedback. We our happy you enjoyed your stay here with us here at the Doubletree-Brookhollow. Please come back and visit us again soon. Thank you!

8/10 Buono

Ashanti, Fort Myers

Mi è piaciuto: Pulizia e personale e servizio
The staff has really great hospitality. I just don’t like how you have to request housekeeping to clean your room
Soggiorno di 4 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Hello Ms. Ashanti, we apologize for the inconvenience. And appreciated your feedback. We will take the time to look into this matter. We hope you can come back and give us another visit. Thank you.

6/10 Soddisfacente

tenisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia
We booked the hotel for a staycation solely for the use of the lazy river pool which wasn't even available to use which was very disappointing. The restaurant was good so was the bar rooms we comfy but only 1 elevator worked which was also annoying. Had to ask front desk staff several times for toilet paper & extra towels. I suggest calling to make sure pool is up and running before booking.
Soggiorno di 2 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 24 apr 2024
Thank you for you feedback Ms. Tenisha. We deeply apologize for the inconvenience this may have caused doing your stay. We will be looking into this matter. Thank you for staying at the Doubletree-Brookhollow.

10/10 Eccellente

Analuisa, Bloomfield

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you, Ms. Analuisa! Your feedback is very important to us. Please come back and visit us again soon.

2/10 Terribile

Amber

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Elevator barely worked then we had to walk up 5 story of steps toilet barely flushed I wouldn’t recommend this place to nobody horrible but the bar and the food was amazing especially the crab cakes
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 21 apr 2024
Thank you Amber for the honest feedback. We do regret our property did not exceed your expectations. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

6/10 Soddisfacente

CARLOS, MONTERREY

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Primero area de la alberca cerrada,la máquina de hielo no funcionaba, el estacionamiento pagas $10.00 dlls diarios . El personal muy amable
Soggiorno di 4 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Hello Carlos thank you for your feedback it is very important to us. We will be looking into this matter. Thank you for staying at the Doubletree-Brookhollow. Thank you!

8/10 Buono

Elizabeth

Viaggio con la famiglia
After reading the reviews on this hotel I was extremely worried I had booked a flop. The staff was very nice and accommodating. They gave me silverware when I asked and did not ignore us. The room did have a smell when we got in but it died down after a while. The room was 84 degrees when we walked in but the AC kicked on and cooled it down. Not a bad place for a short stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management , il giorno 20 apr 2024
Thank you Elizabeth for the awesome review and honest feedback!! We are pleased you enjoyed your stay with us. We look forward to welcoming you back in the near future

6/10 Soddisfacente

Pete

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Paying to park was so so, breakfast was misleading. First time at a Hilton base hotel for me that wasn’t complementary.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 20 apr 2024
Thank you for the honest feedback Pete. The feedback you provide helps us to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

6/10 Soddisfacente

Jason

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 20 apr 2024
Thank you Jason for the review. We do hope to have the opportunity to welcome you back in the near future for a wonderful stay with us.

10/10 Eccellente

Jaila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 20 apr 2024
Thank you Jaila for the awesome review!! We hope to have the opportunity to welcome you back in the near future for another awesome stay.

6/10 Soddisfacente

Linda, E. Setauket

Mi è piaciuto: Pulizia e personale e servizio
The hotel was very nice, clean, but some things needed updating. However the pool was not operational and the traffic noise from the highway was loud all night long.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 20 apr 2024
Thank you Linda for providing your honest review. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

10/10 Eccellente

nedra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was really clean and quiet the staff was friendly check in was extremely easy and fast , would definitely stay here again thanks to the entire staff
Soggiorno di 3 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 18 apr 2024
Thank you, Ms. Nedra, we are excited you enjoyed the staff at the hospitality. It has been a pleasure having you stay at the Doubletree-Brookhollow. Please come back and visit us again soon! Thank you!

8/10 Buono

Ehsan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There ls no includ the breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di Ms. Payne, il giorno 17 apr 2024
Hello Ehsan thank you for staying at the Doubletree-Brookhollow. We apologize if we did not meet your expectations here at the Doubletree. Thank you for your feedback it is very important to us. Thank you

2/10 Terribile

Destiny

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The service was horrible and girl that works at the bar was rude. We asked for a fork and she said we couldn’t have one but then we said if we buy a dessert can we have one and she said yes. That is ridiculous. Also we asked for towels and they told us we had to go get them. Everyone seemed like they didint want to work every time we went downstairs staff looked like they were just chilling at the front desk like it was some sort of hang out spot.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 18 apr 2024
Thank you, Destiny, for your feedback. This information is very important to us, and we be looking into this matter. We thank you for staying with us here at the Doubletree-Brookhollow. Please come back and visit we guarantee you have a more pleasant experience.

8/10 Buono

Waudazja

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 17 apr 2024
Thank you for your feedback Waudazja it is very important to us here at the Doubletree-Brookhollow.

10/10 Eccellente

Rafael

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quiet and cozy
Soggiorno di 2 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 15 apr 2024
Thank you for staying and the Doubletree-Brookhollow Mr. Rafael. Your feedback is very important to us please come back and visit us again soon.

4/10 Scarso

Aynesha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 18 apr 2024
Thank you, Ms. Aynesha, for your feedback.

10/10 Eccellente

Miriam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Restrooms need an update.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ms. Payne, il giorno 15 apr 2024
Hello Miriam thank you for your feedback it is very important to us. Thank you for staying with us at the Doubletree-Brookhollow. Thank you!

8/10 Buono

T

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very clean and the staff was very friendly and helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management , il giorno 14 apr 2024
Thank you T for the awesome review. We hope to welcome you back in the near future for another amazing stay.

8/10 Buono

Latasha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to everything
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 14 apr 2024
Thank you for the awesome review Latasha!!! We hope to welcome you back in the near future for another awesome stay.

2/10 Terribile

Crystal

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The outside of the hotel looks rustic and old, some of the rooms windows facing out has wood pallets covering them. It’s evident that it has been some water damage to the rooms. We checked in and was given a room on the sixth floor, the smell was UNBEARABLE, it was a stench of mildew, cleaning supplies, and damp water. We switched that room for a room on the third floor it was better but it still had a mild smell, we ended up going to dollar tree and purchased our own cleaning supplies to thoroughly clean the room. We pulled back the sheets and there was a blood stain on the sheets. Then to top the stay off a little girl died inside of their lazy river pool it was police, forensics, and screaming family members EVERYWHERE! Truly heartbreaking and devastating it ruined our trip literally!! Would not recommend!! The one thing that I could say that was positive is regarding the staff whom were nice and friendly. Not to mention the lobby was gorgeous a huge focal point to them you can tell they take pride in the lobby area!!
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management , il giorno 13 apr 2024
Thank you Crystal for your honest feedback. We regret the our property did not exceed your expectations and your stay was not exceptional.

10/10 Eccellente

Shayna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was beautiful inside. And smelled reallyyyyy good. My room was beautiful. Stocked with everything I'd need. I was bummed to find to phone wasnt plugged in, so i had to go down to the front desk instead of calling them. But overall, i enjoyed it very much. Will stay again 10 outta 10!
Soggiorno di 1 notte ad aprile 2024
Risposta di Lashay, il giorno 11 apr 2024
Awesome, Thank you so much your feedback!

8/10 Buono

AbbyGayle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice lobby, clean facility
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management , il giorno 11 apr 2024
Thank you AbbyGayle for the awesome review!! We are pleased you enjoyed your stay with us. We look forward to welcoming you back in the near future.

10/10 Eccellente

Jonell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Lashay, il giorno 11 apr 2024
Thank you for your feedback!

8/10 Buono

Vatasha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool area was close. I booked reservation with impression that it was available for use. Everything else was good
Soggiorno di 4 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 10 apr 2024
Thank you, Ms. Vatasha, for your feedback. We deep apologize for the inconvenience of the pool being temporarily down at the moment. Thank you for visiting us here at the Doubletree-Brookhollow please come back and visit us again soon!

6/10 Soddisfacente

Yamile

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 10 apr 2024
Thank you for the review Yamille. We hope to have the opportunity to welcome you back in the near future.

10/10 Eccellente

Christy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Although the decor of the property was very nice and clean, I did not like the idea of paying to park and yet they tell you that parking is at your own risk.The idea seemed like a conundrum and I didn't understand what I was paying for. Nevertheless, the customer service was very nice, and the property had a nice smell and seemed really clean. I also liked the fact that they were proactive and made other arrangements for the guests who wanted to swim .
Soggiorno di 2 notti ad aprile 2024
Risposta di Ms. Payne, il giorno 10 apr 2024
Thank you, Ms. Christy, for your feedback. It was a pleasurer meeting you hope to see you again soon. Thank you.

2/10 Terribile

Aref

Soggiorno di 2 notti a marzo 2024
Risposta di Ms. Payne, il giorno 29 apr 2024
Thank you for your feedback, Mr. Aref.

8/10 Buono

Ciera

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Ms. Payne, il giorno 8 apr 2024
Thank you for staying at the Doubletree-Brookhollow your feedback is very important to us Ms. Ciera. Thank you!

8/10 Buono

shantrell

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The pool was closed and it was 90 degrees out
Soggiorno di 1 notte ad aprile 2024
Risposta di Ms. Payne, il giorno 8 apr 2024
Thank you for staying at the Doubletree Brookhollow. We apologize for the inconvenience of the pool which will be out of maintenance until further notice. Thank you for your feedback and rating Ms. Shantell.

4/10 Scarso

Lesley, Oakbank

Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management , il giorno 27 apr 2024
Thank you Lesley for the review. While we do regret our property did not exceed your expectations, we do hope you give us another stay in the near future for an exceptional experience.

8/10 Buono

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It had everything one would need, low noise Only thing was we had to use the stairs and parking wasn’t to good
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 7 apr 2024
Thank you Jacqueline for the positive feedback. We are delighted to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back in the near future.

10/10 Eccellente

Maya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The man bartender was very welcoming! Also the 2 twins at the front desk plus the man at the front with the Rolex was very nice! My 1st time coming to Houston & I’ll always pick this hotel
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management , il giorno 6 apr 2024
Thanks Maya for the awesome review!!! We are pleased you enjoyed your time with us. We look forward to your next stay wit us!!

10/10 Eccellente

Danyell

Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Management , il giorno 7 apr 2024
Thank you Danyell for the wonderful review. We are pleased you enjoyed your stay with us. We look forward to the opportunity to welcome you back in the future.

10/10 Eccellente

Dishawnda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful clean and welcoming
Soggiorno di 1 notte a marzo 2024
Risposta di Ms. Payne, il giorno 5 apr 2024
Hello Ms. Dishawnda Thank you for your feedback and choosing to stay at the Doubletree-Brookhollow. We really enjoyed your stay and hope to see you again soon.

10/10 Eccellente

Tamarra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management , il giorno 5 apr 2024
Thank you Tamarra for the awesome review!!! We look forward to welcoming you back in the near future.

10/10 Eccellente

Crystal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love how convenient it was to all the places we needed to be.
Soggiorno di 2 notti a marzo 2024
Risposta di Ms. Payne, il giorno 4 apr 2024
Thank you, Crystal, for your feedback. Thank you for visiting us here at the Doubletree-Brookhollow please come back and visit us again soon.

6/10 Soddisfacente

Sonia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
There was no mini fridge and were told we’d get sent one but that never happened. Our restroom door didn’t close and we were told we would get moved rooms but that never happened. The pool was also closed without a heads up about it being closed until we checked in. The staff did offer to give us access to the pool at hotel next door but it was nowhere near as nice as the pool this hotel had closed for service.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management , il giorno 3 apr 2024
Thank you Sonia for the feedback. We are sorry to hear your experience was not exceptional and we will share your concerns with our staff to make necessary improvements. We do hope to have the opportunity to welcome you back in the near future.

10/10 Eccellente

Karla

Soggiorno di 4 notti a marzo 2024
Risposta di Ms. Payne, il giorno 23 apr 2024
Thank you, Ms. Karla, we really appreciate you.

10/10 Eccellente

AbbyGayle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay already booked again ! Rooms are fine, dining /lobby space beautiful
Soggiorno di 3 notti a marzo 2024
Risposta di Ms. Payne, il giorno 3 apr 2024
Thank you Ms. AbbyGayle! it has been a pleasure having you here at the DoubleTree-Brookhollow! You have been amazing. Thank you!