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Recensioni per Hyatt Regency Houston Intercontinental Airport

4 out of 5
Hyatt Regency Houston Intercontinental Airport
425 N Sam Houston Pkwy E, Houston, TX

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 414 su 1002 recensioni" "
Valutazione di 8 - Buono. 248 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 156 su 1002 recensioni" "
Valutazione di 4 - Scarso. 100 su 1002 recensioni" "
Valutazione di 2 - Terribile. 84 su 1002 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Massimo

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2020

10/10 Eccellente

chiara, Torino

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2019

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a safe place to stay and the staff was friendly.
Soggiorno di 6 notti a maggio 2024
Risposta di Customer Service, il giorno 24 mag 2024
James, thank you for your kind comments. The team members at Hyatt Regency Houston Intercontinental Airport are glad you found the hotel safe and the service friendly. We look forward to welcoming you back soon.

2/10 Terribile

Ebonique

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I had someone walk into my room while I was sleeping
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 23 mag 2024
Ebonique,Thank you for sharing your experience. This concerns us greatly, and we assure you that safety is taken very seriously. Your feedback will be investigated thoroughly. Thank you for bringing this to our attention.

8/10 Buono

Rodrigo

Mi è piaciuto: Pulizia
Good hotel
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 20 mag 2024
Rodrigo, thank you for your feedback. We're pleased to hear you found the Hyatt Regency Houston Intercontinental Airport to be a good choice. We hope to welcome you back soon for another enjoyable stay.

6/10 Soddisfacente

Eric

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 16 mag 2024
Eric,Thank you for sharing your feedback. Your insights are valuable to us, and our team will continue to work hard to enhance our guest experience. We hope to have another opportunity to serve you in the future.

4/10 Scarso

Mariano

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Wasn’t alerted that pool/jacuzzi would be closed for repairs (all my daughter and I were looking forward to using). Not really welcoming front-desk staff (wouldn’t even make eye contact, I don’t know why). No closed by places for dining.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 9 mag 2024
Mariano, it's regrettable to hear about your recent visit. We're sorry to know that pool maintenance took place during your stay and limited your enjoyment, this usually occurs as part of our regular upkeep to enhance guest experiences. We're also concerned about your encounter with our front desk colleagues, as maintaining a warm and attentive demeanor is important to us. Finally, although meal options in the immediate vicinity can seem limited, our team members should have been able to offer suggestions for local dining destinations. We hope you'll give us another chance to make a better impression in the future.

4/10 Scarso

Alexxus

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Staff very dismissive. The lady who checked me in was awesome. Property dirty
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 mag 2024
Alexxus, we're genuinely sorry to hear about your recent experience. It's quite disappointing to know that you found certain aspects not up to par. We highly value all our guests, and it is unsettling to learn about the dismissive attitude you felt from some of our team members. On the other hand, we're glad to know that our colleague who checked you in provided a positive experience. We're constantly aiming for cleanliness throughout our premises and your feedback helps us in our continual improvement efforts. Your comments have been taken seriously and will be addressed with the respective teams. Thank you for bringing these matters to our attention.

6/10 Soddisfacente

Katie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Beds were horrible
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 4 mag 2024
Katie, it's unfortunate to hear about your discomfort with the beds. Acknowledging room for improvement, we'd like to assure you that we're continually committed to enhancing our guests' experiences. Your feedback plays a crucial role in this. Our apologies for the inconveniences and we hope for an opportunity to better serve you in the future.

2/10 Terribile

Alfonso

Non mi è piaciuto: Pulizia
Soggiorno di 6 notti ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Alfonso, it seems from your rating that you were not fully satisfied with your experience. We value your feedback and certainly hope for an opportunity to make it right in the future.

10/10 Eccellente

Nathanael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Nathanael, it's great to hear your appreciation for our friendly team members at Hyatt Regency Houston Intercontinental Airport. We're glad they were there to assist and make your stay a memorable one. We look forward to welcoming you back.

6/10 Soddisfacente

Jennie A, Kissimmee

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Hotel was nice and convenient. Noise level in the corridor was loud, we were on the main floor, could here guest approaching their rooms and the staff vacuuming.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Jennie A, thank you for sharing your feedback. We're glad you found our hotel to be convenient for your needs. We understand that noise in the hallway can sometimes disrupt the peaceful atmosphere. While we can't control the actions of our guests, we'll prioritize the organization of our cleaning schedule to avoid disturbances. Your comfort and satisfaction are important to us and we hope to have another chance to better your experience.

10/10 Eccellente

Elias

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 mag 2024
Elias, it is fantastic to see your top-rated review! At Hyatt Regency Houston Intercontinental Airport, we sincerely appreciate when our guests take the time to leave feedback even when it's just a rating, and we are thrilled our hotel met your expectations. We wholly look forward to your next visit!

6/10 Soddisfacente

Liz

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
We selected this property because it had a great outdoor pool area with lots of lounges, umbrellas, waterfalls, pool and hot tub. I knew that we were going to be early so I called the day before to confirm that we could drop our luggage and have access to the pool. I was told that would not be a problem. Instead, once we got there, we were able to access our room so we went up to get our things settled. I came back to the reception area and asked where the pool was and was told it was closed and had been for a couple days. I had called the day before. I asked if we could at least use the hot tub and the lounge chairs, and was told no. We were very frustrated and spent the evening in our room. The hotel lobby area is huge but not a comfortable place to hang out and there is Nothing within walkable distance around the hotel. We opted to pick up a car the next morning and spent the next day away from the hotel. We paid a lot of money for hotel that we were not able to use the facilities.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Liz, it's unfortunate to hear that your experience didn't meet expectations. Early accessibility to the pool area is generally a convenience we're able to provide, and it sounds like on this occasion it didn't transpire as planned. Equally, we acknowledge the importance of ambient comfort in communal areas like our lobby for overall saturation of a positive experience. It's disheartening to learn that you found the surrounding area less accommodating than you expected. We appreciate your feedback and look forward to the opportunity to better serve you on your next visit.

8/10 Buono

DeeDee

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Overall stay was good! The front desk staff was friendly and helpful. The hotel is a bit older and can use some upgrades in some areas but overall clean. It’s very close to the highway which is convenient when you wanna go places. However, if you’re a light sleeper that can be a problem because you can hear car noises during early morning hours (4-8 am). Ear plugs helped. You can ask for the 1st floor which is below the streets and bridges (highways) level that might help. One thing that I love the most is the 24-hour security personnel at the entrance and parking area. Houston is rough and that helped put my fear that our car will be broken into at ease.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
DeeDee, it's wonderful to know you found your overall stay at Hyatt Regency Houston Intercontinental Airport satisfactory and appreciated our friendly, helpful team members. We're glad you found our location convenient and were reassured by the 24-hour security. Your comments regarding needing potential enhancements and about noise levels have been noted. We aim to continuously improve, and such feedback is valuable. We look forward to welcoming you back for an even better stay next time.

4/10 Scarso

David

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our least fav hotel. Pool was broken once we arrived. Our whole reason for staying there. Hotel just seems too outdated. Will never stay again. Sorry.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
David, it's regrettable to learn about your experience. We apologize if the pool was not accessible during your stay and we understand your frustration. Our aim is to constantly improve our facilities and services, which includes updates to maintain the modernity and functionality of our property. Your feedback is valuable and will be discussed with the team to help us enhance future guest experiences. We hope you will reconsider and give us another opportunity to host you.

10/10 Eccellente

Jessica

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Thank you for the fantastic rating, Jessica!It's outstanding you had such a wonderful experience at Hyatt Regency Houston Intercontinental Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Hyatt Regency Houston Intercontinental Airport so we can share yet another amazing experience!

4/10 Scarso

David

Viaggio di coppia
Food was great, no room service, ice machines and soda machines not working. No continental breakfast included. Poor front desk answering the phone. But a Nice work out room.
Soggiorno di 6 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
David, we appreciate you bringing up your concerns. It's wonderful to hear that you enjoyed the food and had a good experience using our fitness centre. We do regret any trouble you had with the in-room amenities and the non-inclusion of breakfast. In addition, we value proper communication and will address your feedback with our team members at the front desk. We strive for excellence in our service and your feedback is integral for us to make necessary improvements. We hope to have another opportunity in the future to serve you better.

10/10 Eccellente

Quoc

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s clean and safe. I like how the parking lot has a secrurity guard in front.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Quoc, it's wonderful to hear that you appreciated the cleanliness and security at the Hyatt Regency Houston Intercontinental Airport, including the presence of our dedicated security team in the parking area. We truly value your feedback. Looking forward to your next stay with us. Safe travels.

10/10 Eccellente

Bernie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Thank you for this excellent rating, Bernie!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Regency Houston Intercontinental Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Eccellente

emilio

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The wifi conection is awful
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Emilio, thank you for your feedback regarding the internet connectivity. We're always striving for the optimal guest experience and your observation helps us identify areas for enhancement. We are glad you chose Hyatt Regency Houston Intercontinental Airport for your stay and look forward to offering improved service in the future.

10/10 Eccellente

Rittu

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thank you for the 5/5 rating, Rittu!It's excellent you enjoyed your time at Hyatt Regency Houston Intercontinental Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Eccellente

veronica

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 apr 2024
Thanks for the perfect rating, Veronica!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Houston Intercontinental Airport.Have a wonderful day!

10/10 Eccellente

Lamarus

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 15 apr 2024
Lamarus, it's wonderful to hear that your stay at the Hyatt Regency Houston Intercontinental Airport met your expectations. We're thrilled to know that you had a pleasant experience with us. We truly appreciate your generous rating and look forward to welcoming you back in the future.

4/10 Scarso

Chaz

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Chaz, it seems like your stay with us didn't meet your expectations. We value every feedback and appreciate your ratings as they help us understand areas that may require attention. We're committed to improving every guest's experience and hope we get another chance to better serve you in the future.

2/10 Terribile

Jordan

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk gave my room to someone else because I arrived at 6am. They held the reservation not until check out but until someone else wanted the room. The front desk guy rudely asked if I wanted to cancel after I found out the room I booked was not available, then suggested I pay extra for an upgraded room instead. The room had been smoked in before and air freshener used to try and cover it up. Floors were dirty, multiple hair ties found and a plastic deodorant cap on the ground.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Jordan, we sincerely regret hearing about your experiences and understand how they may have affected your stay. It's unfortunate you encountered reservations complications, and we assure you this does not reflect our standard practice. Also, while we aim to maintain cleanliness, it appears we did not meet your expectations in this instance. We're eager to address and rectify these matters for improved guest satisfaction moving forward. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.

2/10 Terribile

Rajendra, Coppell

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The shower tub was dirty. Showing up mold on the caulking. No exhaust in the bath room to remove condensation on the mirrors. The towels smell bad.. The blankets are dirty.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 16 mar 2024
Rajendra, it's disappointing to hear about the challenges you faced with regard to the bathroom cleanliness and linen condition during your stay. Our goal is to provide an exceptional and clean environment for all our guests. Your feedback is valuable as it helps us ensure that future guests do not encounter a similar experience. We hope you will give us an opportunity to deliver a more positive stay in the future.

8/10 Buono

LUIS, El Paso

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice staff
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Luis, we're pleased to hear that you found the team members at Hyatt Regency Houston Intercontinental Airport to your liking. We truly value your feedback and look forward to welcoming you back in the future.

2/10 Terribile

Rahul

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Terrible
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 mar 2024
Rahul, we're truly disappointed to hear about your recent experience and genuinely regret that it did not meet your expectations. It's our priority to ensure guest satisfaction and we'd like the opportunity to make things better. We kindly request you to provide further details so we can address and improve upon the mentioned issues. Thank you for your feedback.

10/10 Eccellente

Ebolum

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very nice & attentive, and the rooms were spacious
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Ebolum, it's wonderful to hear you enjoyed your time at the Hyatt Regency Houston Intercontinental Airport. Your words about our team members' excellent service and the large rooms are greatly appreciated. We look forward to welcoming you back for another enjoyable stay.

10/10 Eccellente

Jeffrey

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Servizi
Nice people
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 28 feb 2024
Jeffrey, it's wonderful to know that you appreciated the kindness of the Hyatt Regency Houston Intercontinental Airport team members. We strive to provide a welcoming environment for all guests and your positive feedback is greatly appreciated. We hope to welcome you back soon.

6/10 Soddisfacente

Lenora

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Facility was in poor condition. The hotel was clean but extremely dated with warn carpet and large cracks in the atrium walls and Roma with similar aging. For this price point I would recommend staying with a different property.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Lenora, thank you for your feedback. We're glad you found our hotel to be clean, but we understand that you had concerns relating to the hotel's appearance and felt the room showed signs of wear. We are always working to fulfill our guest's expectations, and your feedback helps us focus on areas of improvement. We do hope you will reconsider and give us a second chance to elevate your overall experience in the future.

10/10 Eccellente

Zachary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff and clean facilities. I didn't spend much time at the hotel. it was easy to find and esy access to the airport.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Zachary, thank you for your thoughtful comments. It's wonderful to hear that the cleanliness of Hyatt Regency Houston Intercontinental Airport met your expectations, and that our team members provided a friendly service. We also appreciate your feedback about our convenient location. Please remember us the next time you're traveling through Houston. We'd be glad to accommodate you once again.

8/10 Buono

LMiah

Viaggio di lavoro
Hair and stains were on the sheets . Sheets were also tattered.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
We regret to hear about the condition of the linens in your room. Our team always aims to provide clean and comfortable bedding. Rest assured, your feedback will be used for further training and corrective measures to prevent such instances. Despite this, we sincerely hope you give us another chance to deliver a more satisfactory stay in the future.

8/10 Buono

Gary

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Thank you for this lovely rating, Gary!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Regency Houston Intercontinental Airport. We'd like to share an even better experience with you soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay.
Hotel is not in the best shape. But it’s very clean, and the beds are super comfortable. The breakfast is a little above average the staff is very friendly I would definitely stay here again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 17 feb 2024
It's heartening to hear you appreciated the cleanliness of the Hyatt Regency Houston Intercontinental Airport and found our beds exceedingly comfortable. We're glad you enjoyed our breakfast offerings and commended the amicability of our team members. We're enthusiastic about the prospect of welcoming you again in the future.

10/10 Eccellente

Johnnie

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I enjoyed my stay and would recommend it.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 22 mar 2024
Johnnie, it's fantastic to hear that you enjoyed your stay at the Hyatt Regency Houston Intercontinental Airport. We take pride in being a recommended choice for our valued guests. Looking forward to welcoming you back for another pleasant stay.

6/10 Soddisfacente

kevin, hephzibah

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Hotel room had roach
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
Kevin, we're disappointed to learn about the issue you encountered in your room. We assure you that maintaining impressive cleanliness standards is one of our core values. Your feedback is crucial and will help us ensure such situations are addressed promptly. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to serve you better in the future.

6/10 Soddisfacente

cathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The porter was very nice great trip to and from the airport
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Cathy, thank you for sharing your recent experience. It's great to hear that our porters made a positive impression with their transportation service. Should you return in the future, we'll strive to ensure your stay is wholly satisfactory. We hope to see you again soon.

6/10 Soddisfacente

kathleen, geneseo

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 mar 2024
Kathleen, it appears you didn't leave any specific feedback alongside your neutral score. Any further comments about your stay would be valuable for improvement. We hope to have the opportunity to elevate your experience with us in the future.

10/10 Eccellente

Mark

Viaggio di coppia
The lady who checked us in was WONDERFUL! The pool and hot tub made a lovely afternoon of relaxation before another day of travel. The staff in the restaurant and shuttle are top notch!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
Mark, it's encouraging to hear that your experience at Hyatt Regency Houston Intercontinental Airport was pleasant, particularly due to our exceptional colleague at check-in. We're also glad the pool and hot tub provided a serene afternoon respite for you. Also, hearing that our restaurant and shuttle team members were exceptional really lightens our day. We hope your future days of travel lead you back to us for more relaxing stays. Thank you for your kind words.

8/10 Buono

Sharlisse

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Thank you for taking the time to share your review with us, Sharlisse!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston Intercontinental Airport. Thank you and have a wonderful day!

8/10 Buono

Tom

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hotel is older and a bit run down, but our stay was fine. Rooms are good sized and clean with all the amenities you would expect from the Hyatt brand. Rate was also very attractive. Nice bar/restaurant in lobby for evening entertainment. Would stay again for the right rate.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 20 gen 2024
Tom, it's rewarding to see that you found the Hyatt Regency Houston Intercontinental Airport's amenities, rooms and dining options to your liking. While we have a classic appeal, we constantly make efforts to ensure that our accommodations meet the high standards of the Hyatt brand. Your feedback about our competitive rates and enjoyable lounge area is greatly appreciated. We look forward to welcoming you back, should the opportunity align with your travel needs.

6/10 Soddisfacente

Phillip

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 18 gen 2024
We appreciate you taking the time to share your feedback, Phillip.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Eccellente

Tracy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Tracy, we're thrilled to hear that you had a positive stay at the Hyatt Regency Houston Intercontinental Airport. We appreciate your high rating and look forward to having you back for another exceptional visit soon.

4/10 Scarso

JILLIAN, Taos

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
Jillian, we noticed your score and sense that your experience might not have been as expected during your recent stay. We'd appreciate it if you could provide more details on any issues you encountered so we can work toward improving future guests' experiences. We always strive to offer an impeccable stay and your feedback can help us achieve this.

8/10 Buono

Doug

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location if you want to be near the airport
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Doug, thank you for choosing Hyatt Regency Houston Intercontinental Airport for your stay. We're glad to hear that you appreciated our convenient location near the airport. We hope you'll visit us again in the future.

2/10 Terribile

James

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
We appreciate you taking the time to share your feedback, James.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4/10 Scarso

Steve

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Needs updating and more personable staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Steve, we regret to hear that your experience didn't completely meet your expectations. Rest assured, our team constantly strives to enhance our guests' stays and your feedback about the renovations and interactions with colleagues is valuable in this mission. We hope for an opportunity to better serve you in the future.