Hall

Recensioni per Sonesta Essential Houston Westchase

3 out of 5
Sonesta Essential Houston Westchase
10850 Harwin Dr, Houston, TX

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 389 su 1000 recensioni" "
Valutazione di 8 - Buono. 266 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 135 su 1000 recensioni" "
Valutazione di 4 - Scarso. 91 su 1000 recensioni" "
Valutazione di 2 - Terribile. 119 su 1000 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Thomas

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Elevator was broken toilet was broken and air was loud like it was gonna blow up.... I know where to not stay next time i visit.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Mirojas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super
Soggiorno di 2 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

4/10 Scarso

Rodrigo E

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Elevator didn’t work the AC in the room work as well
Soggiorno di 1 notte a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
We apologize for the inconvenience you experienced with the elevator and the air conditioning in your room. This is not the standard we aim to provide our guests. Your feedback is important to us, and we are addressing these issues to prevent them from happening in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to offer you a better experience in the future.

8/10 Buono

shadijah

Mi è piaciuto: Personale e servizio
Yes
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Olugbenga

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful
Soggiorno di 2 notti a maggio 2024

4/10 Scarso

Petrecia, Greensboro

Mi è piaciuto: Pulizia e personale e servizio
The stay was ok No jacuzzi the entire 5 day stay No pool for 2 days straight Maintenance still so called working on jacuzzi
Soggiorno di 5 notti a maggio 2024

4/10 Scarso

Lester Esteban Torres

Non mi è piaciuto: Condizioni e dotazioni della struttura
The ac would not go lower than 74 degrees, making the room really hot and muggy. Asked if they could fix it, guy tells me just rest it :/ did nothing as expected… I did not bother to ask again felt they did not really care. But I should have brought it to their attention.
Soggiorno di 3 notti a maggio 2024

4/10 Scarso

Aundrea

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hostess made me wait till 3 PM on the dot in order to check in, The elevator was not working, and the hot tub was out of order. I had to walk up two flights of stairs to get to my room which smelled like urine and the desk chair cushion was ripped and the fabric cover was hanging off. The electrical in the rooms were janky and the tub was dirty and water was slow to drain. The breakfast did not include eggs or bacon or sausage. Housekeeping did not tend to our room the whole 4 days we stayed there. Very disappointing.
Soggiorno di 3 notti a maggio 2024

2/10 Terribile

Vina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property is unkept and smells of mold and mildew. The amenities were not available and the elevator was broken. By far the worse place I ever stayed and sad because it was my birthday celebration!
Soggiorno di 4 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
We are truly sorry to hear about your disappointing experience, especially during your birthday celebration. We apologize for the issues you encountered, including the smell of mold and mildew, unavailable amenities, and the broken elevator. This is not the standard we strive to uphold.Your feedback is valuable as we work to improve our property and services.

8/10 Buono

Josh

Mi è piaciuto: Personale e servizio
Someone on the day of my check in gave my reserved room away, but the staff was very polite and was quick to get me a different room. It’s an old La Quinta that's has on going renovations, but the staff is amazingly friendly and accommodating.
Soggiorno di 5 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

8/10 Buono

Pablo

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Todo bien. Desayuno pobre. No andaba el ascensor. Situación incomoda. El resto bien. Habitación amplia. Cama cómoda. Baño apropiado. Para el precio esta bieb
Soggiorno di 2 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Gracias por compartir su experiencia con nosotros. Nos alegra saber que, en general, tuvo una estancia agradable. Lamentamos los inconvenientes con el desayuno y el ascensor. Tomamos en cuenta sus comentarios y trabajaremos para mejorar en esos aspectos.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún mejor.

4/10 Scarso

TORE, MIAMI

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is very outdated. There’s an old phones from the 90s, no usb plugs even the alarm clock is old. The shower drips, the blow dryer is from the 90s. The room weren’t properly cleaned. The cleaning service is only available upon request however, the leaves at 2 PM. And there’s additional $100 fee when you get there that no one tells you about.
Soggiorno di 4 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay. We are in the process of updating our property to provide a more modern and comfortable experience for our guests. We regret that the cleanliness of your room and the availability of our cleaning service did not meet your expectations.Regarding the additional fee, we apologize for any miscommunication and will ensure this information is clearly communicated to future guests.We appreciate your comments and will use them to improve our services.

10/10 Eccellente

Jywanza, San Jose

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Victor

Poor customer service
Soggiorno di 2 notti a maggio 2024

4/10 Scarso

ALY

Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Kerstin

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed here on multiple occasions and the property is always clean.
Soggiorno di 1 notte a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

6/10 Soddisfacente

Mikhail

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Wasn’t sure if property was undergoing renovation or closing down. No sign or hotel name up, breakfast was very limited, elevators were not working and room had a very distinct moldy smell that stuck to your clothes. The room was however very spacious and the bed was comfortable.
Soggiorno di 4 notti a maggio 2024

4/10 Scarso

Johnny

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There was no tissue paper, hard to turn on water. Elevator is not working just like last time I was there which was last year. The hotel name has been changed.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Roberto, Victoria

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great place
Soggiorno di 1 notte a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service.We look forward to welcoming you back soon.

2/10 Terribile

Kristy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Ana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le faltó variedad de la comida del desayuno
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Kim

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, free breakfast
Soggiorno di 2 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service.We look forward to welcoming you back soon.

2/10 Terribile

Fanel Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to Beltway 8
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Latisha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property had many safety concerns. There were 2 busted out windows on the first floor of the property. The back door leading to the pool and jacuzzi was boarded up. The pool nor jacuzzi were in working order. There was trash and rubbish around the entire outside of the property, including old shoes, socks & a large old LaQuinta sign. The front desk worker Victor would not give us enough towels to shower. There were 3 of us staying in a double room & he insisted that the towel limit was only 2 towels per room. He argued with me about Thai in front of my minor daughters for 15 minutes.
Soggiorno di 3 notti a maggio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 8 mag 2024
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is deeply concerning, and we take these matters seriously.Rest assured, we are investigating the safety concerns you've mentioned and taking immediate action to address them. We are committed to providing a safe and comfortable environment for all our guests.Regarding the issue with towels, we apologize for any inconvenience caused by our front desk staff's handling of your request. We will address this with our team to ensure that all guests receive the proper amenities without any hassle.We appreciate you bringing these issues to our attention, as it helps us improve our services.

10/10 Eccellente

Jazmin Zermeno

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff provided excellent service.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Eugene

Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Tina

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
DO NOT STAY HERE! THESE PICTURES THAT IS SHOWING IS FAKE. Upon walking in, there was a kid that was checking me in at 3:40 pm. He then told us wait for 15-20 mins so around 4:10pm I came back he said the room I booked which was the suite wasn’t available he gave me 2 other options for rooms. I can’t stay at any of the other rooms because I was traveling with 4 people that’s why I booked a suite. I ask if there was a manager he said the manager doesn’t allow him to give out his number so he gave us this weird email that doesn’t work. I saw a huge ass rat scrambling across the main area i immediately ask for a refund. The air vents were black and dusty. The pool had wooden boards all boarded up. There were roaches and rats. The hotel didn’t even have a sign of their name up. Do yourself a favor and don’t book this place. Legit a scam
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Lenden

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
As soon as I opend up room door, it smelled like urin my a/c didn’t work properly.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we apologize for any inconvenience. We take cleanliness and the comfort of our guests very seriously, and we'll address these issues immediately to ensure they don't happen again in the future. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Eccellente

Rajesh

Soggiorno di 5 notti a marzo 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a good experience!
Soggiorno di 3 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We truly appreciate your kind words and hope to welcome you back again soon for another fantastic stay!

6/10 Soddisfacente

ashley Lynn

Mi è piaciuto: Pulizia e personale e servizio
It was sketchy looking from arriving. No signs anywhere and i understand they switched over and are new but between the lack of signage and the debri in the parking lot the hotel looks like its about to be demoed. Also on Expedia it states there is a pool and hot tub which were not working. Hotel rooms were clean.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We apologize for the appearance of the hotel and any inconvenience caused by the lack of signage and non-operational amenities. We're actively working to improve these issues. We appreciate your feedback and hope to provide you with a better experience in the future. Thank you for your understanding.

8/10 Buono

Sarayah Cayenne

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
This was a decent hotel. They were undergoing renovations when we arrived. There were some facilities not working. The staff was so friendly.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
Thank you for your feedback! We're glad to hear that you had a decent experience with us, despite the ongoing renovations and some facilities not being operational. We appreciate your understanding and are pleased that our friendly staff made your stay enjoyable. If you have any further comments or if there's anything else we can assist you with, please let us know. We hope to welcome you back in the future for an even better experience once our renovations are complete.

10/10 Eccellente

Yulisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super friendly staff! Beautiful rooms & lobby area is clean as well! Quiet area. Definitely coming back next time I’m back in Houston
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Buono

Jermaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Scarso

Shaquoya, Phila

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Fitz was amazing but he’s only a worker. The first night we were met by roaches. We switch to another room, we upgrade but no better. The sink was clogged and the fiasco centered around the remote. There’s a saying “You get what you pay for”. This place is NOT safe for single women!!! Another hotel guest appeared to be fixated on me. The elevator was not working. There’s no security cameras in the stairwells along with not enough staff to adequately protect and maintain the property. We stayed for the weekend but use your best judgment when booking at this place. I did not feel safe as a woman, in a group!
Soggiorno di 3 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we take it very seriously. We apologize for the issues you encountered. This is not reflective of the standard we strive to uphold for all our guests. We will address these concerns with our team and take immediate steps to rectify the situation. Your safety and comfort are our top priorities, and we regret that we fell short in providing a secure environment for you. We truly appreciate your feedback, and we hope you will consider giving us another chance to exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

2/10 Terribile

Lazaro, WHITEHOUSE

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
elevator still broken, stairs dirty, side door is not locked next to the stair, air conditioner did not cool completely..
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We apologize for the ongoing issues you encountered during your stay. Rest assured, we're actively addressing these concerns to ensure a better experience for all guests. Your safety and comfort are our top priorities, and we appreciate your patience as we work to resolve these issues promptly. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

2/10 Terribile

Fritzoral

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nothing was unique at all, my family couldn’t have pool access, elevator access, dirty furniture in room, lack of soap/towels, lack of staffing
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're sorry to hear that your experience. Your feedback is important to us, We value your feedback and hope to have the opportunity to improve your impression of our property in the future.

8/10 Buono

Khadija

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Elevator down so you have to walk up all those stairs with luggage & etc is very aggravating. The other reviews show the elevator been down almost a year .. like wow.
Soggiorno di 2 notti a gennaio 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We sincerely apologize for the inconvenience caused by the ongoing issue with our elevator. Your feedback is valuable to us, and we understand how frustrating it can be to navigate stairs with luggage. We're actively working to address the maintenance and repair of the elevator to restore full functionality as quickly as possible.

6/10 Soddisfacente

Praise Abimbola, West Haven

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Had a decent time, although it was hard to get water around the facility for some reason.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We apologize for the inconvenience you experienced regarding access to water around the facility. Your feedback is important to us, and we'll look into ways to improve this aspect of our service. Thank you for bringing it to our attention, and we hope to welcome you back again in the future for an even better experience. If there's anything else we can assist you with, please let us know.

10/10 Eccellente

Thiago

Soggiorno di 5 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

6/10 Soddisfacente

Cheryl

Viaggio di coppia
Unfriendly staff “ member”
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're deeply sorry to hear about your experience with our staff member. Providing friendly and welcoming service is important to us, and we apologize for any interaction that did not meet your expectations. Your feedback is valuable, and we'll address this issue with our team to ensure that all guests receive the level of service they deserve. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to improve your impression of our property in the future.

8/10 Buono

Shaeyeaquela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was an ok stay for the price we paid
Soggiorno di 3 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're glad to hear that you found your stay satisfactory. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again in the future!

2/10 Terribile

lamis

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service is very bad
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 1 mag 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about your specific concerns to address them. Please feel free to reach out to us directly so we can discuss your stay further and work towards resolving any issues. We value your feedback and hope to have the opportunity to improve your impression of our property in the future.

2/10 Terribile

April

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel reeked of bleach and comet that made eyes burn. Mold throughout shower, bathroom, and air conditioner. Dirty stained bedding. No hot water, at all. Left water running for 20 minutes and water barely got luke warm. Toilet would not flush.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 27 apr 2024
We are deeply sorry for the numerous issues you encountered during your stay. Your experience falls far below our standards of cleanliness and guest comfort, and we apologize for failing to meet your expectations.We take your feedback seriously and will address each of the issues you mentioned with our housekeeping and maintenance teams immediately to ensure they are promptly resolved. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience this may have caused you.Please know that we are committed to improving and providing a better experience for all our guests. We hope you will give us another opportunity to exceed your expectations on a future visit.

2/10 Terribile

Francisco, San Antonio

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
I should’ve checked the reviews before staying at this hotel. The elevator didn’t work I was told that breakfast would not be served. There was no shampoo in my room when I called the front desk to ask for a shampoo I was told I had to go to the front desk to pick up shampoo, I asked for the phone number of the manager and was given a small slip of paper that they had on top of the desk when I called that number it was not the manager of the hotel .
Soggiorno di 1 notte ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 27 apr 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us as we strive to improve our services.We regret that the elevator was not operational during your visit and that breakfast service was unavailable. We understand the importance of these amenities and we are actively working to address these issues to ensure a better experience for all our guests.Regarding the lack of shampoo in your room and the miscommunication with the front desk, please know that this does not reflect the level of service we aim to provide. We will be addressing these issues with our staff to prevent similar occurrences in the future.Once again, we apologize for the inconveniences you encountered and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

8/10 Buono

Carlos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Looks like the exterior was getting worked on. Building name, broken windows. But!! The staff was very professional, kind and helpful. Clean rooms, well lit and well maintained
Soggiorno di 1 notte ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 27 apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be professional, kind, and helpful. Providing excellent service is our priority, and we're pleased to know that you enjoyed your stay.Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

e

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Elevator still aint working
Soggiorno di 1 notte a marzo 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 27 apr 2024
Thank you for sharing your feedback. Our maintenance team is working diligently to resolve the issue as soon as possible. Hope to have the opportunity to serve you better during any future stays.

10/10 Eccellente

MAU

Mi è piaciuto: Pulizia, personale e servizio, servizi
The toilet somehow did not continue, k have to wait for a few minutes for the water before flush the toilet
Soggiorno di 1 notte ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 27 apr 2024
We apologize for the inconvenience with the toilet. We'll promptly address this issue to ensure it doesn't happen again. Thank you for bringing it to our attention.

2/10 Terribile

Nhu

Soggiorno di 4 notti ad aprile 2024
Risposta di Sonesta Essential Houston Westchase, il giorno 21 mag 2024
Dear Guest,We are very sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered. We take your feedback seriously and would like to understand more about what went wrong during your stay.