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Recensioni per Super 8 by Wyndham IAH West/Greenspoint

2 out of 5
Super 8 by Wyndham IAH West/Greenspoint
1230 N Sam Houston Pkwy E, Houston, TX

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 293 su 1002 recensioni" "
Valutazione di 8 - Buono. 295 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 168 su 1002 recensioni" "
Valutazione di 4 - Scarso. 98 su 1002 recensioni" "
Valutazione di 2 - Terribile. 148 su 1002 recensioni" "

7,6/10

Pulizia

7,4/10

Personale e servizio

6,4/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Gianluca , Montesilvano, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pulito e confortevole
Sviluppato su 5 piani con ascensore. Pulito, colazione con hamburger, uova, crema di riso, dolci, ecc. Ben servito e posizione buona per lo spacer santer, in 25 minuti si arriva. Lo consiglio.

10/10 Eccellente

Oliver V

Soggiorno di 7 notti ad aprile 2024
Risposta di Manager, il giorno 2 mag 2024
Hello Oliver V,We are thrilled to hear that you had a wonderful stay with us! If you have any suggestions or remarks you'd like to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terribile

Elizabeth, Covington

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
La alberca no la abren y fue la razón por la cual nos sopesamos ay
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Elizabeth, Lamentamos escuchar sobre su experiencia. Le recomendamos contactar a la recepción para obtener información actualizada sobre las instalaciones del hotel. Esperamos que en su próxima visita pueda disfrutar de todas nuestras comodidades. ¡Gracias!

10/10 Eccellente

Brian, Garden Grove

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay!
Soggiorno di 5 notti a marzo 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Brian,We are thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority and we are pleased to have met your expectations. Should you have any future queries or require assistance, please do not hesitate to reach out to our management team.

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Decent
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Stephen,We appreciate your feedback and are glad to hear you found our hotel to be decent. If there is anything specific that stood out to you during your stay, we would love to hear more about it. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Buono

Kelvin

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The gym was out of order the swimming pool was out of order...
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Kelvin,We apologize for any inconvenience you experienced during your stay. Please feel free to contact our management team to discuss your concerns further. Your feedback is valuable to us in continuously improving our facilities for all guests' enjoyment.

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It wa ok
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Stephen,We appreciate your feedback and will use it to continue improving our services. Thank you for taking the time to share your experience with us.

4/10 Scarso

Gerardo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
strong smell of cigarettes, poor cleaning condition of the room, no lock on the door, air conditioning in poor condition
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Gerardo, We apologize for any inconvenience this may have caused you. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for our future guests. Thank you for bringing this to our attention.

10/10 Eccellente

David, Arcadia

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello David,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terribile

Chris

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in asked for a cash deposit! Entire desk surrounded by security glass. Quizzed extensively about having a pet and extra people in the room and there was only two of us! Terrible breakfast. AVOID
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Chris, We apologize for any inconvenience you experienced during check-in. Our policies ensure a secure environment for all guests. We appreciate your feedback about the breakfast and will share it with the team for improvement. Thank you for choosing to stay with us.

2/10 Terribile

Miyrha

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The customer service was horrible the room was not clean there was pink stuff in the tub look like someone spit in the sink 0-10 I don’t recommend
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Miyrha,We're sorry to hear about your experience and appreciate you sharing your feedback. We take all guest concerns seriously and encourage you to reach out to management directly so they can address this matter further. Thank you for bringing this to our attention.

4/10 Scarso

Izaiah

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is ok so far as appearance when it came to the stuff in the room it wasn’t working the microwave wasn’t working and when I explained that and to see if they could move me rooms there response was the same that they will unlock there lunch room to use that one not to mention I had a lil infant with me nobody was going to go back and forward to the bottom floor just to warm up bottles and food back to back other then that the plugs wasn’t working this is the only downfall I had at super 8 other then that the place is ok just hope they handle the situation correctly next time because that’s bad business
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Izaiah, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues mentioned with our team. We strive to ensure all areas of our property are in top condition for our guests' satisfaction. We appreciate your understanding and hope for the opportunity to welcome you back in the future.

8/10 Buono

Mario

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Mario,We hope you had a pleasant stay with us! If there's anything we can assist you with, please feel free to get in touch.

10/10 Eccellente

Jose

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Jose,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

8/10 Buono

Carol

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean and quiet for the most part like 7 minutes from the airport
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Carol,Thank you for highlighting our hotel's cleanliness and proximity to the airport. Your feedback is valuable to us in maintaining our standards. We hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Eccellente

Vakhtang

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Vakhtang,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Buono

Irma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Since we get there to are room smell like cigarette which we ask to move , but the manager it was not there , but they moved us next day .
Soggiorno di 5 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Irma,We apologize for any inconvenience you experienced during your stay. Guests' comfort is our priority, and we appreciate your understanding as we addressed the issue promptly. Your feedback helps us improve our services for future guests.

8/10 Buono

Alejandro

Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Alejandro, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terribile

Rosa, fort worth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty, horrible breakfast ( if you can even call it that) horrible experience overall. Bad costumer service
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Rosa, We're sorry to hear about your experience and appreciate your feedback. Guest satisfaction is important to us, and we will pass on your comments to the relevant teams for their review and improvement. Please feel free to reach out to our management team with any further concerns you may have.

4/10 Scarso

Marina

Greety owner. All interest is making money, not customer satisfaction. Will never stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Marina,We strive to provide all our guests with a pleasant experience and regret to hear this was not met. We value feedback and will share your comments with our team for future improvements. Thank you for taking the time to share your thoughts with us.

8/10 Buono

robert, victoria

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Check in was not friendly and they charged a $50 deposit that was not mentioned when booking online. Fortunately, it was returned after checking out and they went to check the room. The breakfast was a joke. Didn't check out the pool. The room was good, roomy, clean, everything worked fine, good lighting, ac, ceiling fan, micro\fridge, and a large, stiff bed with thin pillows. Didn't like the adjoining room door, but never heard another guest. Asked for a top floor room but got a ground floor room. Traffic noise was there, but could be drowned out by the ac. Good parking. Also a good location less than 10 minutes from the airport. Price was also good for our one night stay. Would return.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 mar 2024
Hello robert, We apologize for any inconvenience during check-in and for any confusion regarding the deposit. We're glad to hear you found the room clean and well-equipped. It's great that you found our location convenient and the price fitting for your stay. Should you choose to visit us again, feel free to reach out to our team with any specific requests you may have.

2/10 Terribile

Roxanne

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you are looking for a comfortable place to stay STAY AWAY from this place. When you walk in the lobby you are created with a strong odour of cheap cleaning solutions. We were checked in and put into a smoking filled. I had specified a Non-smoking room. We were moved to another room. It smelled stale, unclean and it's on the bathroom floor was loose. We woke up the next morning a little late for breakfast. There was noone in the breakfast area so I asked if it was still open. I was told my the manager it's open, you have 5 min. There was only sugary cereal and white or brown toast. The only good thing is the rooms are spacious.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Roxanne, We apologize for the inconvenience you experienced during your stay with us. We take all feedback seriously and will address your concerns with our team. Please know that guest satisfaction is our top priority, and we strive to provide a comfortable environment for all our guests. Your comments will help us improve our services moving forward. Thank you for sharing your thoughts.

8/10 Buono

Esther

Mi è piaciuto: Condizioni e dotazioni della struttura
Pool is off
Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Esther,We apologize for any inconvenience you may have experienced with the pool during your stay. Your feedback is important to us, and we will pass this on to our management team for review. Thank you for sharing your observations with us.

2/10 Terribile

Jesus

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 1 mar 2024
Hello Jesus, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so that we can address your concerns promptly. We truly value your input and hope to welcome you back for an improved stay.

4/10 Scarso

Jade

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Could have been cleaner and managed better. Still worked for what I needed.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Jade, We appreciate your feedback and will address it with the team. We're glad we could meet your needs during your stay. If you have any further concerns, please don't hesitate to contact us directly.

10/10 Eccellente

Boe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved everything about it
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello Boe,We are delighted to hear that you had an enjoyable stay with us. Your feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

6/10 Soddisfacente

BUKASA

Non mi è piaciuto: Personale e servizio
T
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello BUKASA,Thank you for taking the time to provide feedback on your recent stay at our hotel. We greatly appreciate your comments and apologize for any inconvenience you may have experienced. We strive to create a comfortable and enjoyable stay for all of our guests. We will share your feedback with our team to ensure that we continue to improve our services and facilities. If you have any further concerns, we recommend reaching out to our management team directly. We value your feedback and hope to welcome you back in the future.

2/10 Terribile

Xiaoguang

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Xiaoguang, We regret to hear that your experience at our hotel did not meet your expectations. We value the feedback of our guests and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us directly so that we may further assist you.

10/10 Eccellente

Yulibeth

Soggiorno di 4 notti a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Yulibeth,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Robert,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your thoughts and hope to welcome you back in the future.

4/10 Scarso

Deja

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I had holes in my bathroom
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Deja, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will work diligently to ensure that all our rooms meet the highest standards. Please feel free to reach out to our management team for further assistance.

4/10 Scarso

Tymecia

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Tymecia,We're sorry to hear that your experience at our hotel fell short of your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We want to ensure that we address any areas where we can improve and provide you with a better experience in the future.

10/10 Eccellente

PABLO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fue un buen lugar para pasar la noche por la escala que hizo nuestro avión
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello PABLO,Agradecemos su elección de nuestro hotel como lugar para su escala. Nos complace que haya tenido una buena experiencia durante su estadía con nosotros. Esperamos darle la bienvenida nuevamente en el futuro.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Not a fan of blatant lies and room inspections.
I usually don't write these, because I'm truly not the complaining type and I'm so easy to please but here we are. I'm a divorced dad, live in a different city and therefore get hotel rooms every other weekend. My requirements are simple: be relatively safe, clean, and provide the basic essentials I would expect for me and my two pre teen kids. Sometimes we get one bed, where i'd sleep on the floor sometimes two beds. Never in my visits was I ever have the front clerk demand how many people are sleeping in and tell me that me and two small children are too many people, and it's against Texas law. That would mean quite literally every hotel I visited have been doing it wrong, and they are the only ones to get it right. I would've been less annoyed if they said it was just their policy but against the law!? So I tried to let this go, and pay for the upcharge of two beds. Then I was told they only took cash only deposits. Once again, many check-ins, never experienced that before. After a long back and forth of explaining how card holds worked for every other hotel in the past 20 years, I had to to suck it up, and pay all the extra fees to use their atm to get out cash for the $50 deposit. However the greatest offense was when I checked out. In order for me to get my $50 back they needed to inspect my room. Inspect my room! I haven't had that treatment since I lived in the barracks 20 years ago! This experience annoyed me but this final send off was deeply offensive.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a seamless check-in process, and we sincerely apologize if our policies differed from what you have previously encountered. Rest assured, we will review your feedback with our team to ensure a more consistent and pleasant experience for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Carlos

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst place close to the airport
The bathtub was clogged. The AC didn’t work and they didn’t wanted to change me to another room. Because I did the check in at 8:30pm and I complained at 12:30. The front desk person said I should have checked everything when I did the check in. Absurd.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello Carlos, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the bathtub and AC. Our team strives to address and resolve such issues promptly, however, we regret if the timing of your complaint hindered our ability to accommodate a room change. We appreciate your understanding and will further investigate the matter to ensure future improvements are made.

10/10 Eccellente

Gustavo

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Gustavo,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a fantastic experience with us. It was our pleasure to serve you and we hope to welcome you back in the future for another excellent stay.

2/10 Terribile

Kijune

Viaggio con la famiglia
Non mi è piaciuto: Servizi
It was a nightmarish day that I never want to experience again. Everything was terrible.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Kijune,We're sorry to hear that you had a disappointing stay with us. Our team strives to provide exceptional service, and we regret any inconvenience you may have encountered. We appreciate your feedback and will take it into consideration to improve our guest experience. Thank you for bringing this to our attention.

2/10 Terribile

Taniora

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Taniora, We are sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly to share any feedback you may have, so that we can address the issues and work towards improving our services.

6/10 Soddisfacente

matt

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello matt, We appreciate you choosing our hotel for your stay. We strive to provide the best experience for our guests and would love to hear any feedback you have to improve our services. Please feel free to reach out to us directly. We hope to welcome you back in the future.

2/10 Terribile

Guillermo

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello Guillermo, We're sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate if you could kindly reach out to our hotel directly so that we can address any issues you may have encountered. We value your feedback and hope to have the opportunity to make it up to you in the future.

4/10 Scarso

Hunter

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Hunter, We are sorry to hear that your experience with us did not meet your expectations. We value feedback and would appreciate it if you could please reach out to our hotel directly to provide more details regarding your stay. We would like to address any issues you may have encountered.

2/10 Terribile

TyAn

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello TyAn, We apologize if your recent stay with us did not meet your expectations. We would appreciate it if you could kindly reach out to us directly so we can further understand the issues you experienced and work towards resolving them. We value your feedback and hope to have the opportunity to make it right for you.

2/10 Terribile

clyde

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello clyde, We appreciate you taking the time to rate your recent stay with us. We value your opinion and would love to hear more about your experience. Please feel free to reach out to our hotel directly so that we may address any concerns or issues you may have had.

2/10 Terribile

Dena

Extremely rude and inconsiderate staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 1 feb 2024
Hello Dena, Thank you for taking the time to share your feedback regarding our staff. We apologize for any inconvenience caused during your stay and understand the importance of excellent service. Your comments will be shared with our management team for further review and training opportunities. Please don't hesitate to reach out to our management directly if you would like to discuss your experience in more detail.

10/10 Eccellente

Ashanni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Ashanni,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

2/10 Terribile

Sandra

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I paid for three nights and they didn't refund it after I couldn't stand it for more than two hours in that disgusting place, apart from the very terrible staff. If you want to confirm my review go to Google, but it's okay to steal that money from me, you lose more. And with Expedia it is not the first time that I lose money, since they do not help solve any problem like this when they present something great in their photos and the reality is very different. so I will never use this app to book or buy flights again.
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Sandra, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We would recommend reaching out to our management directly to further discuss your concerns. As for the issue with your booking, we advise contacting Expedia for further assistance. Your satisfaction is important to us and we hope to have the opportunity to make it right in the future.

10/10 Eccellente

ABEL

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente, porque me quedó super cerca del aeropuerto, y el personal excelente, me ayudó a tener conectividad que necesitaba por mi trabajo. Lo único que me soprendió fue que en el "desayuno" parece que literal era desayuno "americano", con sobres de avena y otros cereales sin leche deslactosada. Además de que no había café ni jugo donde debía haber.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello ABEL,Gracias por compartir tu experiencia en nuestro hotel. Nos complace saber que nuestra ubicación cerca del aeropuerto fue conveniente para ti y que nuestro personal se destacó en brindar un excelente servicio. Tomamos en cuenta tus comentarios sobre el desayuno y trabajaremos en mejorar la variedad de opciones disponibles, incluyendo leche deslactosada y asegurarnos de que todas las bebidas estén disponibles según lo prometido. Agradecemos tus comentarios, ya que son valiosos para nosotros.

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 26 dic 2023
Hello Robert,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future.

4/10 Scarso

jalal

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Sheets were dirty and exhaust did not work. Found baby cockroach dead in the washroom. Otherwise staff was good. Quiet and amneties provided.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 22 dic 2023
Hello jalal, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Buono

Stacy

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Stacy,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a great experience. We value your opinion and if there is anything specific you would like to share about your stay, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!