Vacanze Hronovce

La pulizia, la posizione

Camera buoia causa lvori fuori dalla finestra sul ponteggio proprio della nostra finestra c'era un operaio. Chiesto aiuto telefonico perche non hanjo reception di persona parlo del problema e mi agganciano. Richiamo e non mi ripsondono più. Camera diversa dalla suites per 4 persone da me pagata. Parti della struttura mmalmessi camera e dalla piscina

Unfortunately, my experience regarding room service was disappointing. On the first day, my room was not cleaned. When I reported this to the reception, I was told that the property does not provide full daily room cleaning, which I can understand if that is the hotel’s policy. However, I was also informed that staff would still regularly collect used towels, empty the trash bins, and check the room. After my complaint, I was specifically told that someone would come within a few minutes to collect the used towels, but nobody ever came. Furthermore, during the rest of my stay, even after I started leaving the required sign on the door, the promised service was never carried out. My main concern is not the lack of daily room cleaning itself, but the fact that the service described by the reception staff was never provided despite my report. This was disappointing and negatively affected my overall experience.