Terrazza/patio

Recensioni per Embassy Suites by Hilton Huntsville

3.5 out of 5
Embassy Suites by Hilton Huntsville
800 Monroe Street, Huntsville, AL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 447 su 1002 recensioni" "
Valutazione di 8 - Buono. 190 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 155 su 1002 recensioni" "
Valutazione di 4 - Scarso. 113 su 1002 recensioni" "
Valutazione di 2 - Terribile. 97 su 1002 recensioni" "

7,8/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Joyce

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I thoroughly enjoyed my staycation. It’s was very nice and the breakfast was excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di GM , il giorno 1 mag 2024
Dear Joyce, We are thrilled to hear that we provided you with a great staycation. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Jason Peters, GM

8/10 Buono

Joyce

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and the rooms were clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 28 apr 2024
Dear Joyce, Providing clean accommodations and friendly service are the essential objectives of our staff. We are delighted to hear that our team was successful in meeting your expectations. Your feedback is highly valued by us, and we appreciate you choosing our hotel. We hope to see you again soon. Best, Jason Peters, GM

10/10 Eccellente

Kenneth

Mi è piaciuto: Condizioni e dotazioni della struttura
Very clean comfortable room. Close to shopping and restaurants. Easy walking
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 23 apr 2024
Dear Kenneth, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Jason Peters, GM

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place to stay
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 7 apr 2024
Dear Ashley, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jason Peters, GM

10/10 Eccellente

Whitney

Soggiorno di 1 notte a febbraio 2024
Risposta di GM , il giorno 30 apr 2024
Dear Whitney, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Jason Peters, GM

2/10 Terribile

Zandra

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Rooms was nice, everything else bad
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear Zandra, While I am pleased to hear that you found your room to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Jason Peters, GM

2/10 Terribile

Eric

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
We reserved through expedia and booked a suite with 2 queens. Got there and we were given a king suite because our room had been given away. We called or we tried to get through and no one ever picked up. We wanted to let them Know we would be late check in. Possibly midnight and didn’t want it to be a no show. I hatted with someone via the website and then while inwas chatting I got a number and called and spoke to someone and they even tried to reach the hotel and they’re unsuccessful too. Breakfast was a complete disaster. No forks, no meat. The line was so long. We’ll never book with this hotel again.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear Eric, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that our breakfast did not impress. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Jason Peters, GM

8/10 Buono

Jenifer

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean facilities. Good breakfast. Friendly and helpful staff. Spacious room for the whole family.
Soggiorno di 1 notte a marzo 2024
Risposta di Jem, il giorno 27 mar 2024
Thank you so much for staying with us. We are glad you enjoyed your stay.

10/10 Eccellente

Joshua

Soggiorno di 1 notte a febbraio 2024
Risposta di Jem, il giorno 27 mar 2024
We look forward to seeing you again!

10/10 Eccellente

Brittanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It has a beautiful walk way with a water way running and fish in the water. They offer appetizers and drinks in the afternoon and breakfast in the morning (the omlets are delicious) the hotel is pretty new and because of that they are still working on rooms and amenities. The pool was closed and my kids were super bummed as was I since there was no mention of it on the site.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 19 mar 2024
Dear Brittanie, I'm glad to hear that your stay was pleasant, even though it wasn't without some flaws. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider returning for a flawless experience next time. Best, Jason Peters, GM

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Jem, il giorno 22 mar 2024
We look forward to seeing you again soon!

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 18 mar 2024
Dear Steven, Thank you for informing us that you had a wonderful experience during your visit. We value your business and appreciate your patronage. Best, Jason Peters, GM

4/10 Scarso

Ana

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Did not share that the pool would be closed during our stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Jem, il giorno 11 mar 2024
I am sorry that this wasn't available during your stay. Unfortunately, there was a delay in its completion. I hope that you will stay with us in the future so we have the opportunity to make this right for you.

10/10 Eccellente

Courtney

Soggiorno di 1 notte a marzo 2024
Risposta di Jem, il giorno 27 mar 2024
We hope to see you again in the future.

6/10 Soddisfacente

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was not aware of all construction. Also we had no water for the entire day when we first arrived. Were charged $16 to park in gated area but gate did not work so we had to park out front.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 2 mar 2024
Dear Donna, Thank you for sharing your feedback on your recent stay. I am very sorry for the inconveniences you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope you will return and see our highly anticipated results! Sincerely,Jason PetersGeneral Manager

10/10 Eccellente

Abdulqader

Good
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 20 feb 2024
Dear Abdulqader, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Jason Peters GM

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay!
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 19 feb 2024
Dear Michael, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Jason Peters GM

10/10 Eccellente

Nicholas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place just feels so different than other hotels I've stayed at. Getting a bag of snacks and water bottles when arriving was a very nice surprise. First time I've ever had a place that was a two room setup.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 15 feb 2024
Dear Nicholas, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Jason Peters GM

6/10 Soddisfacente

Breezy

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The property itself and the room was absolutely perfect, it was the check in process that was unpleasant. My wife and I needed to check into the hotel early because we had an event at 4 and that’s when the check in time was, so I called twice in the morning to which I got no answer, and even tried to contact customer service on the website which was no help whatsoever. Got to the hotel at 2:30 and was told by the manager that no rooms were available and they would get with house cleaning. My wife goes back in about 15 minutes to check on the status and see if there’s anything else we can do, to which the front desk associate was rude the entire interaction. She asked to speak to the manager which ended up getting us a room and gave us free drink passes. I’m very thankful for the manager letting us check in early and being accommodating but the rudeness of the front desk associate from check in and check out just left a bad taste in my mouth.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 15 feb 2024
Dear Breezy, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Jason Peters GM

8/10 Buono

Christina

Soggiorno di 1 notte a febbraio 2024
Risposta di Jem, il giorno 22 mar 2024
Thank you for choosing to stay with us!!

8/10 Buono

Daniele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place downtown Huntsville Walking distance to restaurants Clean and comfortable
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 8 feb 2024
Dear Daniele, That is great to hear! Thank you very much for your kind review and, most importantly, for choosing us as your host. We were delighted to have you and would love to have you back in the near future. Safe travels! Best, Jason Peters GM

10/10 Eccellente

Belinda

Viaggio con la famiglia
The gal who checked us in was super kind & helpful. Her name is Gem & she’s a gem!
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 6 feb 2024
Dear Belinda, We are delighted to receive your positive review about Gem, our associate. We will make sure to share your kind words with her and the rest of the team. We look forward to welcoming you back soon. Best, Jason Peters GM

8/10 Buono

Sarah Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Embassy Suites never lets me down. Excellent bed linens, spotless room. Current Huntsville location is undergoing construction and getting FROM hotel on space walk to the Concert Hall at Von Braun had NO signage and we had no idea how to get there. Breakfast was yummy as always.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 6 feb 2024
Dear Sarah Ann, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Jason Peters GM

4/10 Scarso

Veronica

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Very disappointing stay
This is my preferred hotel if choice anytime I stay in Huntsville due to the sky bridge to Von Braun Center. I've stayed here multiole times, and never had a problem. However, this trip was anything but enjoyable. To start there was renovations going on directly above my room, and there was no warning this would be the case. Therefore from the time I checked in until I left that night, all I heard directly above my room was the absolute loudest construction I havr ever heard. Fast forward to my check out (luckily it was a one day stay) Check out time is 11 AM, I headed down to the lobby at 9 AM. I waited for 10 minutes and found no one at the desk. I decided to grab a bite from the brewkfast while I waited. In that 30 minute window, no one ever came. I bypassed checking out and left. I've done this before and never had an issue. The next night I get a text message asking what form of check out I'd prefer, to which I reply that I do not have a room there for this night, and it was for the night before. I got no reply, so I assumed it was just a mistake and forgot about it...until I woke up the next day with a charge for a secondary night that I wasn't even there. So now not only was it the most unenjoyable stay I've ever had in any of my stays.....I now get to spend days disputing the secondary charge with my credit card company as well.
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 1 feb 2024
Dear Veronica, Thank you for continuing to choose us and for sharing your recent experience with us. We apologize for any inconvenience caused by our failure to communicate the renovations during the booking process and for not being readily available when you were checking out. We have thoroughly investigated your billing concern, but unfortunately, we couldn't find any discrepancies. However, we are always at your disposal to discuss your charges if you wish to do so by contacting us directly. We value you as our guest and hope to welcome you again for the stay and service you have come to expect from our property.Sincerely,Jason PetersGeneral Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Embassy Suites is always a great place to stay. The only improvement is at most Hilton hotels there is coffee available almost 24/7 but the Embassy did not offer this.
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 23 gen 2024
Dear John, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jason Peters General Manager

8/10 Buono

austin

Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 23 gen 2024
Dear austin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jason Peters General Manager

6/10 Soddisfacente

Keith

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Under renovation -loud. Dining area freezing
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 22 gen 2024
Dear Keith,Thank you for sharing your feedback. I'm sorry to hear that you experienced frustration due to our construction. Please accept our apologies during this time of renovation. We appreciate your patience as we update and improve our hotel. As our valuable guest, we hope you will visit us again and witness the highly anticipated results of our renovation work.Sincerely,Jason PetersGeneral Manager

6/10 Soddisfacente

Shontel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel charged for parking. This was not included nor mentioned in the reservation pricing. I wasn't happy with an extra, unexpected fee when checking in. Otherwise the stay went as expected.
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 22 gen 2024
Dear Shontel,We strive to maintain transparency with respect to our fees, and we apologize for any instance where we may have fallen short in this regard. Your feedback is greatly appreciated as it allows us to improve our communication channels and ensure our customers are better informed. We hope to have the opportunity to host you again in the future and provide a more enjoyable experience.Sincerely,Jason PetersGeneral Manager

2/10 Terribile

Janata

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The guest services were a joke due too lying to me about parking. They said that they charge people that go to the concerts about two blocks away for parking. I know thats not true because I asked someone and they didn't have to pay for parking. You can't charge someone if they don't give you a card to pay for parking and there gates were not working either. Also I slept on towels because my sheets had stains on them. I will not stay at this hotel again. If I could I would give it zero stars.
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 22 gen 2024
Dear Janata,We always strive to be transparent about our fees, and I'm sorry that we failed in this regard. I also apologize for the condition of your linens. While some stains may persist even after laundering, we should have detected them during our quality control process. Please accept my sincere apologies for our lack of attention to detail. We appreciate your feedback and hope to welcome you again soon.Sincerely,Jason PetersGeneral Manager

2/10 Terribile

Kristen

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Walls are thin and you can hear the people next to you, rooms are outdated and tvs are old and barely working, room stayed cold.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jem, il giorno 21 gen 2024
I am sorry to hear that your stay did not meet your expectations. We are currently renovating our rooms and we hope that you will give us another chance in the future.

10/10 Eccellente

Amelia Duran

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable and quiet
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 22 gen 2024
Dear Amelia Duran,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Jason PetersGeneral Manager

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The updated rooms
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 16 gen 2024
Dear Barbara,Thank you for taking the time to review our hotel. We are delighted that you enjoyed our updated rooms. We appreciate your business and hope to welcome you back soon.Best,Jason PetersGeneral Manager

6/10 Soddisfacente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Toilet seat was loose, Water was turned off during the day when we needed. Staff had no information for navigating nearby walkable downtown for sightseeing and dining. The staff could have told us "Big Spring" was out the back door. The Back door, normally could be used but was not accessible during our stay. There was no need to charge us for parking because the gates did not work during the entire 3 day stay. That alone really aggravated us.
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 14 gen 2024
Dear Peter,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret that we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable experience our guests have come to expect from us.Sincerely,Jason PetersGeneral Manager

10/10 Eccellente

Niki

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very welcoming, the amenities were nice and the beds were comfy. I would look forward to staying here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 9 gen 2024
Dear Niki,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Embassy Suites. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Jason PetersGeneral Manager

2/10 Terribile

STEPHANIE

Soggiorno di 2 notti a dicembre 2023
Risposta di GM, il giorno 9 gen 2024
Dear STEPHANIE,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to have the chance to provide an improved experience during your next visit.Sincerely,Jason PetersGeneral Manager

2/10 Terribile

Jason

Soggiorno di 1 notte a dicembre 2023
Risposta di Jem, il giorno 5 gen 2024
I am sorry that your stay with us was not up to standard. I would like to know what happened so we can correct it in the future, if you have the time.

10/10 Eccellente

Majesti

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The sweet lady at check in was awesome to suggest a premium upgrade and received lots of goodies. As usual the mangers reception was on point. We will always be back!
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 9 gen 2024
Dear Majestl,We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Jason PetersGeneral Manager

10/10 Eccellente

Duncan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

sandra

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Hazel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
beautiful property convenient location
Soggiorno di 2 notti a dicembre 2023
Risposta di GM, il giorno 27 dic 2023
Dear Hazel,We are thrilled to hear that you had a first-rate experience at our Embassy Suites by Hilton Huntsville. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Jason PetersGeneral Manager

10/10 Eccellente

Sylvia

Viaggio di coppia
Mi è piaciuto: Servizi
The only thing there was a lot of construction
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 26 dic 2023
Dear Sylvia,Thank you for choosing us. We appreciate your feedback and hope to see you again soon.Best,Jason PetersGeneral Manager

10/10 Eccellente

Ratnakar

Soggiorno di 2 notti a dicembre 2023
Risposta di GM, il giorno 26 dic 2023
Dear Ratnakar,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Jason PetersGeneral Manager

10/10 Eccellente

Derrick

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 26 dic 2023
Dear Derrick,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Jason PetersGeneral Manager

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Eric

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 28 dic 2023
Dear Eric,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Jason PetersGeneral Manager

6/10 Soddisfacente

Maya

Soggiorno di 2 notti a dicembre 2023
Risposta di GM, il giorno 19 dic 2023
Dear Maya,I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us.Sincerely,Jason PetersGeneral Manager

6/10 Soddisfacente

Harry

Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 18 dic 2023
Dear Harry,We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely,Jason PetersGeneral Manager

4/10 Scarso

Ron

Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 17 dic 2023
Dear Ron,Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way.Sincerely,Jason PetersGeneral Manager

6/10 Soddisfacente

STEPHEN

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Nice hotel but currently being renovated so very noisy weekdays between 9-6pm, check in wasn't the quickest but the staff were very friendly, very nice room (one of the newly renovated ones) but be aware even though you can book a wellness package with expedia we were told by the hotel that they no longer offer them?? Breakfast was OK and I thought the restaurant was quite pricey.
Soggiorno di 3 notti a dicembre 2023
Risposta di GM, il giorno 13 dic 2023
Dear STEPHEN,Thank you for taking the time to write. I am delighted to know that you enjoyed our newly renovated accommodations and friendly service. We appreciate all of your feedback including opportunities for improvement and hope we can welcome you again.Sincerely,Jason PetersGeneral Manager

8/10 Buono

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 12 dic 2023
Dear Gary,We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best,Jason PetersGeneral Manager