Beautiful resort, but the hospitality needs improvement
I recently stayed at Iberotel Makadi Beach, and while the resort itself is stunning, there were a few experiences that left me disappointed.
Pros:
The environment is serene and well-kept. The beach was absolutely breathtaking — crystal clear water and soft sand made for a perfect escape. My room was phenomenal — clean, spacious, and very comfortable. It truly felt like a 5-star setup in terms of accommodations and scenery.
Cons:
The food was just average, especially considering this is supposed to be one of the top Jaz resorts. I expected better variety and quality.
One major issue I encountered was the attitude of the staff. As someone from the Middle East, I felt there was a noticeable lack of warmth and hospitality extended toward me and others like me. The difference in how we were treated compared to European guests was very clear, and frankly, disheartening.
The resort atmosphere is also extremely quiet and geared toward older guests. If you’re looking for fun or youthful energy, this may not be the right spot.
Another major downside is the location — it’s quite isolated. If you want to explore or go anywhere, you’ll have to rely on taxis, and unfortunately, they tend to overcharge, especially when they know you’re a tourist.
Lastly, the management felt cold and distant. During check-out, there was no farewell, no smile, no thank you for staying — just a quick transaction. Hossam, the manager, in particular, cam
