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Recensioni per SUNRISE Aqua Joy Resort - All inclusive

4 out of 5
SUNRISE Aqua Joy Resort - All inclusive
Elmamsha, Hurghada, Hurghada

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 53 su 131 recensioni" "
Valutazione di 8 - Buono. 38 su 131 recensioni" "
Valutazione di 6 - Soddisfacente. 22 su 131 recensioni" "
Valutazione di 4 - Scarso. 6 su 131 recensioni" "
Valutazione di 2 - Terribile. 12 su 131 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

DOMENICO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Exceeded my expectations!! Very happy with the experience will recommend
Soggiorno di 8 notti a marzo 2024

6/10 Soddisfacente

Melanie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 8 notti ad aprile 2024

10/10 Eccellente

Luca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024

8/10 Buono

s

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)
Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Parham

Soggiorno di 7 notti a marzo 2024

10/10 Eccellente

Isabelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 10 notti a febbraio 2024

8/10 Buono

Wilhelm

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolut freundliches Personal. Zimmer werden jeden Tag gereinigt. Ist zwar etwas in die Jahre gekommen, aber trotzdem ordentlich und sauber
Soggiorno di 8 notti a febbraio 2024

8/10 Buono

Josef

Soggiorno di 7 notti a febbraio 2024

8/10 Buono

Fares

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sympa
Bien placé et sympa les restaurants sont bien l’équipe d’animation et très bien je le conseil
Soggiorno di 7 notti a gennaio 2024
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear fares, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent family hotel
Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Daniel, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Eccellente

Adham

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Adham, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

2/10 Terribile

Ruksana

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel manager Sameh and Osama were very nice and helpful. Always willing to go above and beyond. However, there were problems from the start. Ahmed the night receptionist was hostile and ill mannered. Checks were not made against booking, One of the rooms was cancelled during check in and we were told one adult and child had to find another hotel or pay for a room that was already paid for. Check in took a whole 3 hours, issues were escalated to manager Sameh, who upgraded us, however, blame was transferred to expedia. Room was not to the standard as expected, broken door safety bar, broken door handle, balcony doors did not shut, one of the rooms AC did not work, brown tap water, and drains did not drain. The la carte restaurant's which are 6/7 restaurants was not bookable, as staff were booking for visitors before the window for booking became available. Heated pools-advertised as 6 heated pools, when we got there only two were heated and on one of the days the heating was not turned off. All issues raised a number of times. There was no action taken. Excursion companies were charging variable rates according to how gullible clients were, transportation for the excursions was horrendous for example, backless seats, that did not have seatbelts, and we were charged £10 for 3 drinks that children thought were complimentary at the end of excursion. There should be prior vetting before they allow companies sell products. We had visitors at the hotel. We were to
Soggiorno di 5 notti a dicembre 2023
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Ruksana First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

10/10 Eccellente

Sanjeewa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Absolutely wonderful hotel
Great hotel. Great staff
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Sanjeewa, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Eccellente

Nuha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Die Mitarbeiter sind sehr nett und hilfsbereit. Ich danke Amr und Alaa, weil sie mir während meines Aufenthalts sehr geholfen haben. Ich hoffe, dass ich jedes Jahr wieder dorthin zurückkomme
Soggiorno di 5 notti a dicembre 2023
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Nuha, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Eccellente

Isabelle

Soggiorno di 3 notti a dicembre 2023
Risposta di Guest experience & Quality Department, il giorno 13 feb 2024
Dear Isabelle, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Eccellente

Isabelle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Séjour de presque 3 semaines dans cet hôtel absolument magnifique… on se sent comme chez soi ! Tout le staff de l’accueil au restaurant en passant par l’équipe de nettoyage d’animation.. bref tout le monde a toujours le sourire et un petit mot gentil pour vous .. une bienveillance incomparable !!!! Merci merci merci à tous Les menus sont variés et explosifs en matière de qualité. Votre frigo dans la chambre toujours plein les 6 piscines toujours propre et surveillée s la jetée vers la mer avec dès transat VIP des stands crêpes hamberger glaces kebab pâtes…. Bref vraiment topissime 😂😂. je pourrais remercier tout le monde mais je pas assez de place .. mention spéciale à osama Viviane doha Mohamed 1234😂mr Saïd melegi hamdy Ahmed 1et 2 3 hasssan …… bref bravo à tous et encore merci car j'ai trouvez plus qu’un hôtel .. une vraie famille et 2 eme maison 👍👍👍vous allez me manquez 😍😍😍
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Bernard

Mi è piaciuto: Pulizia e personale e servizio
Hôtel niveau 3 étoiles
Hôtel vieillissant, la salle du buffet est terriblement bruyante et l’ambiance est très froide. Heureusement on peut déjeuner en terrasse et dîner dans les autres restaurants. La plage est bien aménagée et les employés sont très aimables. La nourriture est plutôt correcte.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Schönes Hotel, großartige Poollandschaft und tolle Rutschen! Insgesamt sehr freundliches Personal und sehr gute Verpflegung. Über die gesamte Anlage sind reichlich Bars verteilt, an welchen man sich den Tag über versorgen kann. Das All Inklusive Konzept ist sehr fair und übersichtlich.
Soggiorno di 7 notti a novembre 2023

10/10 Eccellente

Dragana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tout est exelent
Soggiorno di 5 notti a ottobre 2023
Risposta di Guest experience & Quality Department, il giorno 1 nov 2023
Dear Dragana, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

6/10 Soddisfacente

Claudine

Soggiorno di 7 notti a ottobre 2023

2/10 Terribile

Mark

Soggiorno di 7 notti a settembre 2023
Risposta di Guest experience & Quality Department, il giorno 17 ott 2023
Dear Mark, First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards,

8/10 Buono

Ildiko

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
L’hôtel très propre . Le personnel très serviable ,gentil ,l’attentionné. Emplacement d’Hotel c’est top et très sécurisé. Le resto bruyant , beaucoup de choix de nourriture mais médiocre.
Soggiorno di 7 notti a settembre 2023
Risposta di Guest experience & Quality Department, il giorno 17 ott 2023
Dear lldiko, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

8/10 Buono

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Etwas heruntergekommen und rechts und links totales Brachland bzw. abgerissene Hotelanlagen ansonsten für Familien recht gut geeignet etwas schade ist leider noch das die Kindershow abends erst um Kurs vor 9 beginnt das ist schon recht spät meiner Meinung nach
Soggiorno di 7 notti a settembre 2023
Risposta di Guest experience & Quality Department, il giorno 17 ott 2023
Dear patrick, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 Eccellente

Laura

Soggiorno di 8 notti a settembre 2023
Risposta di Guest experience & Quality Department, il giorno 17 ott 2023
Dear Laura, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

6/10 Soddisfacente

Ymed

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 7 notti ad agosto 2023
Risposta di Guest experience & Quality Department, il giorno 17 ott 2023
Dear Ymed First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards

8/10 Buono

Abdelrahman

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!
Soggiorno di 4 notti ad agosto 2023
Risposta di Guest experience & Quality Department, il giorno 2 set 2023
Dear abdelrahman , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

2/10 Terribile

Adam

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di Guest experience & Quality Department, il giorno 2 set 2023
Dear Adam, First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

10/10 Eccellente

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff
Soggiorno di 5 notti a luglio 2023
Risposta di Guest experience & Quality Department, il giorno 2 set 2023
Dear Mohamed , First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

6/10 Soddisfacente

Anastasia

Soggiorno di 10 notti a maggio 2023

10/10 Eccellente

Sophie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Génial les deux jeunes qui fesait les chambres dans notre étages au 3eme était très gentil aux petit soin avec nous, le services à l’hôtel de qualité vraiment hâte d’y retourné…
Soggiorno di 10 notti a maggio 2023
Risposta di Guest experience & Quality Department, il giorno 25 giu 2023
Dear guest, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 Eccellente

Génésis Taylor

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Je recommande
L’hôtel est très agréable ainsi que le personnel. La nourriture y est très bonne avec un large choix de restaurant. Petit parc aquatique appréciable. Beaucoup d’animation
Soggiorno di 7 notti a maggio 2023
Risposta di Guest experience & Quality Department, il giorno 23 mag 2023
Dear Taylor , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a maggio 2023
Risposta di Guest experience & Quality Department, il giorno 23 mag 2023
Dear Guest , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

10/10 Eccellente

William

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 12 notti ad aprile 2023
Risposta di Guest experience & Quality Department, il giorno 25 apr 2023
Dear Mr. William, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

8/10 Buono

Pascal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Agréable séjour
Belles piscines, nombreux toboggans mais celui avec bouées n'est pas accessible en solo. Le restaurant principale est bruyant vu le nombre de personnes qu'il peut accueillir. Les animations musicales organisées aux restaurant sont sympathiques mais le rende encore plus bruyant ! La nourriture est très variées et bonne pour la plupart des plats. Le service est de qualité et rapide.
Soggiorno di 3 notti ad aprile 2023
Risposta di Guest experience & Quality Department, il giorno 23 mag 2023
Dear Pascal, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

4/10 Scarso

Korab

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
Nous avons trouvé la nourriture très médiocre. Le personnel peut, par moment, être « trop » intrusif. La plage est très belle et les lits confortables.
Soggiorno di 7 notti ad aprile 2023
Risposta di Guest experience & Quality Department, il giorno 16 apr 2023
Dear Mr. Korab , kindly contact the reception.

8/10 Buono

annelies

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mooie accommodatie. Schoon en netjes. Personeel erg vriendelijk. Buffet was zeer uitgebreid. Ala carte Italiaans was TOP
Soggiorno di 6 notti a marzo 2023
Risposta di Guest experience & Quality Department, il giorno 16 apr 2023
Dear Partner , Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 Eccellente

Hakim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
super hotel
Soggiorno di 8 notti a marzo 2023
Risposta di Guest experience & Quality Department, il giorno 18 mar 2023
Dear Valued Guest, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

2/10 Terribile

hoomi

Soggiorno di 2 notti a febbraio 2023

2/10 Terribile

Kenan

Soggiorno di 1 notte a febbraio 2023
Risposta di Guest experience & Quality Department, il giorno 20 feb 2023
Dear. Kenan, Kindly be informed that your reservation is Marked as no-show. You did not enter the resort !!

10/10 Eccellente

Jean Pascal

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très agréable hôtel, juste bruyant car tout les soirs musique forte de 20:30 à 23h…. Un des bassins est chauffer, c est top Pour les repas j ai profiter de l’offre all inclusive et vraiment pas déçu ! Les plats changent à chaque repas, super dessert, et petit dej. Merci beaucoup aux cuisiniers. Bien placée à hurghada avec plein de commerce en face, d ailleur sur la gauche de l hôtel il y’a un magasin « bazard cleopatra avec des prix fixes (bas prix) Tout les autres sont charlatans qui font les prix à la tête du client…
Risposta di Guest experience & Quality Department, il giorno 18 feb 2023
Dear pascal, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

6/10 Soddisfacente

ibrahim

Non mi è piaciuto: Personale e servizio
No parking, bad bathroom
Risposta di Guest experience & Quality Department, il giorno 20 feb 2023
Dear Mr, Ibrahim First of all we would like to thank you for taking the time to share your comments on Expedia travel . We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements.

8/10 Buono

gilles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
un all-in , quoi !
grand complexe, nourriture moyenne , restaurant inclus dans le all-in très difficile à réserver ,
Soggiorno di 7 notti a novembre 2022

2/10 Terribile

Shayla, Lausanne

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ne réservez pas là-bas, allez dans un autre hôtel all inclusive.
Soggiorno di 7 notti a novembre 2022

2/10 Terribile

OSMAN

Soggiorno di 6 notti a novembre 2022

6/10 Soddisfacente

Kazunari

Mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a ottobre 2022

6/10 Soddisfacente

Marcelo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.
Soggiorno di 2 notti a settembre 2022
Risposta di SUNRISE Aqua Joy Resort, il giorno 9 ott 2022
Dear Mr. Marcelo,Warm greetings from SUNRISE Aqua Joy Resort. First of all we would like to thank you for taking time to share your holiday experience with us. We are sorry to read that your holidays did not meet your expectations. We do apologize for misunderstanding between driver what caused delay of your transfer from the airport. Management of limousine service was informed to prevent such situation further. Kindly be advised that your valued feedback about quality of service at the restaurant and food was cascaded to relevant departments heads. We truly hope to have a chance to welcome you back to experience different service and see our improvementsKind regards,Guest Experience & Quality Department

10/10 Eccellente

Lbna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Alles was perfect en schoon , receptie medewerkers , kamer, service, eten , animatie, zee en zwembad Kortom top vakantie gehad
Soggiorno di 4 notti a settembre 2022
Risposta di SUNRISE Aqua Joy Resort, il giorno 19 set 2022
Beste Lbna, Het team van SUNRISE Aqua Joy Resort wilt u bedanken dat u de tijd heeft genomen om uw vakantie ervaringen te delen met andere reizigers. Wij hopen de eer te hebben u nogmaals te mogen verwelkomen in ons hotel. Met vriendelijke groeten, Guest experience & Quality Department

10/10 Eccellente

Shareef

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff. Welcoming to all...
The staff are 100% on point!
Soggiorno di 3 notti ad agosto 2022
Risposta di SUNRISE Aqua Joy Resort, il giorno 19 set 2022
Dear Mr. Shareef,Warm Greetings from SUNRISE Aqua Joy ResortFirst, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,Guest experience & Quality Department

8/10 Buono

Sofyan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Établissement propre personnel à l’écoute et toujours serviable, service baby-sitting au top ! Piscine agréable et beaucoup de choix du plus petit au plus grand, petit bémol pour la plage que nous n’avons pas apprécié car à un effet artificiel et n’es pas aussi bleu clair que sur les photos .. côtés restauration la cuisine est très bonne et assez variées
Soggiorno di 17 notti ad agosto 2022
Risposta di SUNRISE Aqua Joy Resort, il giorno 19 set 2022
Cher Sofyan,Nous voulons vous remercier pour vos commentaires sur notre hôtel. Nous sommes très heureux que vous ayez apprécié votre séjour chez nous et serons honorés de vous accueillir à nouveau dans SUNRISE Aqua Joy Resort.Avec les meilleures salutations,l'expérience des clients et le service de qualité

10/10 Eccellente

Hany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di SUNRISE Aqua Joy Resort, il giorno 9 ago 2022
Dear Mr. Hany, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department