Dear SandraWe clean all the rooms on the daily basics.Unfortunately we did not enter Your room bcs you specifically asked that for with the "DO NOT DISTURB" sign on the door which was there all the time of your stay...If you didn't want to be distrubed in the room than You just could ask for the cleaning at specific hour as well ask for the towel with houskeeper, or my mother Lina or sent me email through Expedia or text message and You would be taken care immediately. Please, bare that in mind with future stay at some other property.Thank You for the visitBest RegardsAnte

Information on the hotel.com web page says to contact us - which could also mean to text messages us like 99,9% of the other guests do...And that would be more than enough. You broke the record in contact attmepts, out of all guests in 35 years that we are doing this business, not to mention that bcs of the serious private matter I couldn't be reached that day on the phone. Seconldy the air condition - and I explained that to you on the spot - immeidately next morning and here's one more time: due to a drop in the voltage of the electrical network in entire island the fuse has fallen down and turned your air con from cooling to heating mode. So Your statement:"If a guest on the same floor changes the air conditioning selector to heat, for example, the entire electrical network for the air conditioners on the same floor drops and becomes inoperative."is SIMPLY NOT TRUE!...All the best Ante, owner