Ingresso della struttura

Recensioni per Mercure Hyderabad KCP Hotel

4 out of 5
Mercure Hyderabad KCP Hotel
6 3 551, Banjara Hills, Somajiguda, Hyderabad

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 59 su 115 recensioni" "
Valutazione di 8 - Buono. 38 su 115 recensioni" "
Valutazione di 6 - Soddisfacente. 9 su 115 recensioni" "
Valutazione di 4 - Scarso. 1 su 115 recensioni" "
Valutazione di 2 - Terribile. 8 su 115 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Rema

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Parag Shah, il giorno 2 apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at MERCURE Hyderabad KCP!!,While it is my pleasure to learn that you had an overall positive experience with us, I regret that you were not fully satisfied with all aspects of your visit. It is with sincere regret that we note your dissatisfaction with our service. Our sincere apologies for the inconvenience caused to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

10/10 Eccellente

Prabhudas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Parag Shah, il giorno 28 mar 2024
Dear Guest,Greetings from MERCURE Hyderabad KCP!!!Thank you for the great review of our hotel! we are glad that you enjoyed your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

8/10 Buono

Manohar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023

8/10 Buono

HARSHAD

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Value for Mney
Soggiorno di 2 notti ad agosto 2023
Risposta di Parag Shah, il giorno 1 set 2023
Dear Mr. Harshad,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good place to stay
Rooms are good, breakfast has lot of items, service could be improved but good,
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

soumitra

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Business Travel for 4 days
Excellent
Soggiorno di 3 notti a maggio 2023
Risposta di Parag Shah, il giorno 31 mag 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Eccellente

PS Prasad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A very good place worth the money has an awesome sleep breakfast was decent coffee was good overall a fine place
Soggiorno di 1 notte a maggio 2023
Risposta di Parag Shah, il giorno 31 mag 2023
Dear Mr. Prasad,We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members, and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Buono

SIDDHARTH

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Very courteous staff, check in process was very good. Excellent stay overall but cleanliness in bathroom could have been better.
Soggiorno di 1 notte ad aprile 2023
Risposta di Parag Shah, il giorno 24 apr 2023
Dear Mr. Siddharth,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations.Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent place to stay
Very clean room, good enough size. Very comfortable mattress, clean linens & towels. One I got is a connecting room which means there is a door (separate doors on both sides, locked though) connecting two adjacent rooms, this is useful when a family takes adjacent rooms. Otherwise when doors are locked, I can clearly hear person in other room talking (when a bit loud, say on phone), which sometimes can be disturbing. Later, I got to know that they have rooms which don't have connecting doors which I would ask for. Otherwise, everything with room is excellent. Very clean bath room, it is of good size, no water stains any where by which I mean it is really clean (as expected for the star rating of this one). Location wise, it is not walkable nor anything much near by. It doesn't matter if you have vehicle or if you don't care about it. Overall, an excellent place to stay.
Soggiorno di 3 notti ad aprile 2023
Risposta di Parag Shah, il giorno 24 apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.However, at Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I apologies that your experience did not exceed the expectations.Please be rest assured that we are taking the appropriate measures to address the concern mentioned above and same is being given highest priority.Your kind compliments serve as a source of inspiration for all of us.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Buono

Bilhan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Parag Shah,, il giorno 24 apr 2023
Dear Guest,We extend our sincere gratitude to you for providing us with your genuine feedback. It is rating like yours that give us the spirit to move forward in our endeavor with pride and happiness.However, I apologies that your experience did not exceed the expectations.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Buono

JET

Soggiorno di 4 notti ad aprile 2023
Risposta di Parag Shah,, il giorno 24 apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Buono

Dwarakanath

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Soggiorno di 1 notte a febbraio 2023
Risposta di Parag Shah, il giorno 15 feb 2023
Dear Mr. Dwarkanath,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Buono

Susanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good property. Need better trianed staff.
Pro: The hotel was good. Definitely worth the visit next time. The hotel room was comfortable. The location was good and easily approacable. Con: Our flight got delayed and we reached the hotel room at around 1:30 am, we were extremely tired. The receptionist asked us to sign up for the Rewards program and we requestee that as we are tired and need to sleep. All to vain. The receptionist pushed us very hard to sign up. I think it should be customers choice and you need to stop pushing. We forgot our key card and upon requesting the another one, the same receptionist made it difficult for us to take an extra one.
Soggiorno di 2 notti a novembre 2022
Risposta di Parag Shah, il giorno 8 gen 2023
Dear Susanna,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Eccellente

Digvijay

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Satisfied with the cleanliness. Service is good. Location of the property is prime. No significant negatives.
Soggiorno di 1 notte ad agosto 2022
Risposta di Soumitra Pahari,, il giorno 25 ago 2022
Dear Digvijay,Thank you for your encouraging comments. I am so glad to hear that you enjoyed your stay with us. Guest satisfaction is paramount for us and we do not hesitate to walk the extra mile to deliver guest satisfaction and beyond. I truly appreciate your comment regarding cleanliness and hygiene. Our new cleanliness and prevention standards to ensure the wellbeing of our guest and staff. We will definitely keep up the good work of our team. Please do visit us again and allow us to serve you better with bespoke attention & care.Sincerely,Soumitra Pahari,General ManagerMercure Hyderabad KCP

10/10 Eccellente

Mathew

Soggiorno di 1 notte ad agosto 2022
Risposta di Soumitra Pahari, il giorno 10 ago 2022
Dear Mr. Mathew, We very much appreciate your rating regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Buono

SRINATH

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My stay at Mercure
Stay was comfortable. Room was spacious and the bed was comfortable too. However initially the quantity of toiletries were very few & I had to ask twice for bathroom toiletries and on my second request it was provided. The breakfast spread was adequate
Soggiorno di 2 notti a luglio 2022
Risposta di Soumitra Pahari, il giorno 3 ago 2022
Dear Srinath, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion. Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 Soddisfacente

Indrajeet, Pendle Hill

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The air con was not working to its capacity it took them one whole day to replace the room for me, they could have arranged it quick
Soggiorno di 3 notti a giugno 2022
Risposta di Soumitra Pahari, il giorno 7 lug 2022
Dear Indrajeet, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Eccellente

sitarama

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cleaning, close to shopping, staff friendly ness and response.
Soggiorno di 4 notti a giugno 2022
Risposta di Soumitra Pahari, il giorno 27 giu 2022
Dear Sitarama, It has been our pleasure to welcome you at Mercure Hyderabad KCP and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise. The hotel is located in major business district surrounded by shopping arcades and well mode of communication which provides both business & leisure travelers with the same high level of comfort, relaxation and well-being. It is encouraging words like yours that give us the spirit to move forward in our endeavor with pride and happiness. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terribile

madhu

Soggiorno di 1 notte a giugno 2022
Risposta di Soumitra Pahari,, il giorno 21 giu 2022
Dear Guest, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your rating is honestly not reflective of the usually high standards of service that we pride ourselves for. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

4/10 Scarso

TILAK

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I had stated in the property 3 years ago. The deterioration in the quality of service, property and staff behaviour was clearly evident. Food is unbelievably expensive and seems a way of bolstering profits. Better hotels around.
Soggiorno di 3 notti a giugno 2022
Risposta di Soumitra Pahari,, il giorno 15 giu 2022
Dear Tilak, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Buono

Dinesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean rooms and centrally located.
The stay was good. Rooms were clean. Excellent location
Soggiorno di 3 notti a giugno 2022
Risposta di Soumitra Pahari, il giorno 15 giu 2022
Dear Dinesh, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Eccellente

Siddharth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good place to stay in the heart of Hyderabad
Very good and courteous staff. Very responsive To requests. Only two things and I am splitting hairs - bathroom floor was slippery. Need to very careful. I did recommend the team on acquiring some anti slip mats in shower. This could reduce the hotel liability should some one falls in shower - for some reason all my expenses weren’t able to be charged to the room and I had to pay instantly.
Soggiorno di 1 notte ad aprile 2022
Risposta di Soumitra Pahari,, il giorno 7 mag 2022
Dear Siddarth, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Eccellente

Faisal

Soggiorno di 1 notte a marzo 2022
Risposta di Soumitra Pahari, il giorno 4 apr 2022
Dear Faisal, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terribile

Charita

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hospitality
The hotels both grand kakatiya and Mercury are in a bad shape, they don’t have sufficient staff , who ever are working don’t have experience, some of them may have experience in smaller hotels. The mercury hotel (managed by Accor group) front office manager telling, they won’t honor reservations from Hotels.com, I suggest that you should take the issue with Accor group to keep up your business interest. I’m sick of their service as well as Hospitality.
Soggiorno di 4 notti a marzo 2022
Risposta di Soumitra Pahari, il giorno 1 apr 2022
Dear Charita, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better. This will certainly help us enhance our preparedness to meet the expectations of our guests. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 Soddisfacente

Sujatha

Viaggio di lavoro
Not so great
Soggiorno di 1 notte a febbraio 2022
Risposta di Soumitra Pahari, il giorno 18 feb 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP!! I am concerned that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Eccellente

Shaheen, Boylston

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff. Very helpful. Property is ,” POSH”.
Soggiorno di 3 notti a gennaio 2022
Risposta di Soumitra Pahari,, il giorno 26 gen 2022
Dear Guest, Greetings from Mercure Hyderabad KCP! We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will indeed serve as an encouragement to all of our team members as we strive to continuously improve the quality of our product & services. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terribile

Hari Hara Sudheer

Soggiorno di 1 notte a gennaio 2022
Risposta di Soumitra Pahari,, il giorno 26 gen 2022
Dear Guest, Greetings from Mercure Hyderabad KCP! I am regret that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. It is always disappointing to learn that our systems and people failed to deliver on this occasion. Please accept my sincere apologies for the inconvenience caused to you. At Mercure, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Buono

Vikas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di Soumitra Pahari,, il giorno 26 gen 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Buono

Tajjalla

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Stay at Mercure
Check-in was the most difficult bit due to disgruntled lady at the reception
Soggiorno di 3 notti a ottobre 2021

6/10 Soddisfacente

Sriram

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The over all experience was good. Rooms were near and staff was very friendly. However the room service staff were not clean and some of them smelled
Soggiorno di 6 notti a luglio 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a giugno 2021
Risposta di Soumitra Pahari, il giorno 12 lug 2021
Dear Guest, Namaste from Mercure Hyderabad KCP!! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager, Mercure Hyderabad KCP.

2/10 Terribile

Nandu

Soggiorno di 1 notte a settembre 2020
Risposta di Dipika Talekar, il giorno 9 nov 2020
Dear Guest, • Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better? This will certainly help us enhance our preparedness to meet the expectations of our guests. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Requested change in booking dates. They accepted the change Per email and call from a local person to confirm the change. but when I went there was no room. I will call directly next time. Other than that very friendly and helpful staff. Will definitely stay there again.
Soggiorno di 8 notti a febbraio 2020
Risposta di Khyati Deliwala, il giorno 16 mar 2020
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your valuable feedback with us. please accept our sincere apologies for the inconvenience you faced during the check-in. We always ensure to provide the best services to our guest and have re-briefed our team. Please do visit us again. Regards, Khyati Deliwala

6/10 Soddisfacente

Harry

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is good, But food is too costly. Food is costlier than hotel stay for a couple.
Soggiorno di 2 notti a marzo 2020
Risposta di Dipika Talekar, il giorno 9 nov 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. May I apologize for not meeting some of your expectations during your stay. We assure you of a better experience when you visit us next. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

10/10 Eccellente

Craig

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poppa G`S Enjoyable Visit To The Mercure Hyderabad
The Mercure Hyderabad Hotel was an absolute joy to reside-in during my business trip to Hyderabad. The hotel is convenient to my business meeting locale. All of the hotel staff was a joy to interact with and the meals were tasty and satisfying. Definitely the Mercure Hyderabad Hotel will receive my business in the future should the need arise again.
Soggiorno di 6 notti a gennaio 2020
Risposta di Khyati Deliwala, il giorno 11 mar 2020
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your feedback regarding your stay at our Hotel. We are glad to know that you had a pleasant experience and liked the food. At Mercure Hyderabad KCP, our well trained staff ensure that the guest is comfortable during the stay. Also as rightly mentioned our location in the center of the city of city and easily accessible makes it convenient for guest stay. Thank you for promising us to come back.We look forward to welcome you back. Regards, Khyati Deliwala

10/10 Eccellente

Sanjay Jairaj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Place to spend few nights.
Overall excellent experience. Staff is good and helpful. Outstanding breakfast.
Soggiorno di 4 notti a febbraio 2020
Risposta di Khyati Deliwala, il giorno 25 feb 2020
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Regards, Khyati Deliwala

10/10 Eccellente

Steve, Seattle WA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff in the dining room were super friendly and provided excellent service.
Soggiorno di 1 notte a febbraio 2020
Risposta di Khyati Deliwala, il giorno 12 feb 2020
Dear Guest It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. Be it room service, housekeeping, food or amenities, we’re always on our toes to excel and to render the optimum all-round comfort without missing a single bit. We are glad to hear that you enjoyed your meal and the food we serve on the table is from a selection of hand-picked cuisines from around the world. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Khyati Deliwala

10/10 Eccellente

きお, 神奈川

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
エントランスが寂しい。 ジュエリーショップも違和感。それ以外はとくに無い。朝食は食べてないからわからない。
Soggiorno di 2 notti a febbraio 2020
Risposta di Khyati Deliwala, il giorno 14 feb 2020
Dear Guest, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to look at think from the eyes of our guest. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. Hoping you will give us another chance to welcome you back and to change the first impression. Regards Khyati Deliwala

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 10 notti a dicembre 2019
Risposta di Soumitra Pahari, il giorno 13 gen 2020
Dear Guest, Thank you for rating us 5 star for you recent visit. Mercure Hyderabad KCP makes it a very important note to make sure that your experience is smooth and celebratory. It is valuable feedback like yours that gives us the encouragement to move forward with passion. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 Eccellente

TapashRoy, Dhaka

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicely located at Banjara Hills, close to the city Center and most of tourist attractions and shopping areas are nearby. Very clean and well equipped facility and rooms and exceptional services. Good quality breakfast and very helpful staff. Highly recommend for business travellers.
Soggiorno di 3 notti a ottobre 2019
Risposta di Soumitra Pahari , il giorno 13 gen 2020
Dear Guest Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable . As you rightly mentioned, the connectivity factor is one of the major reasons why people choose us. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff like Sai Kumar and their services. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

8/10 Buono

K, Japan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location isn't good, but hotel staff have so kind hospitality.
Soggiorno di 4 notti a dicembre 2019
Risposta di Soumitra Pahari, il giorno 27 dic 2019
Dear Guest, Thank you or your review regarding your stay at Mercure Hyderbad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. our location right in the center of the city is the primary reason why people choose us. however we apologies for the in convince you faced during your visit. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food expensive. Cleaning room irregular. I have to call and remind them. However they promptly comply and try to help even when they are very busy. Sachin and Yogesh are excellent managers. Lady staff need little more experience
Soggiorno di 9 notti a dicembre 2019
Risposta di Soumitra Pahari, il giorno 24 dic 2019
Dear Guest, Thank you for your review regarding your recent visit to Mercure Hyderabad KCP!! We hold our staff to the highest standards and expect them to surpass guest’s expectation. Your comments have been taken on board and will be shared with the concerned department for well preparedness. Apologies for the inconvenience. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would be nice to have a pool - breakfast was great
Soggiorno di 7 notti a dicembre 2019
Risposta di Soumitra Pahari, il giorno 24 dic 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your experience. It always feels great to receive such good response from our esteemed guests. At Mercure Hyderabad KCP, we always make our best effort to keep our guests happy and satisfied. From reception to room service, restaurant to housekeeping, our various service divisions with their expertise work together to meet one sole objective: to give you the best of service. Highly appreciate what you said about our great staff and their services. We’re ever ready to go the extra mile to make sure that you feel the most comfortable. We’ll look forward to receiving you again at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 Buono

Ronald

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a novembre 2019
Risposta di Soumitra Pahari, il giorno 9 dic 2019
Dear Guest, Namaste from Mercure Hyderabad KCP! Thank you the amazing rating regarding your recent stay at our Hotel. We are happy to know that you had a wonderful stay and liked the rooms and food. At Mercure, the sophisticated interior and highly trained staff ensure that the guest stay is comfortable and pleasent. we were happy to host you and look back you have you back with us soon. Regards, Soumitra Pahari

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Das sehr freundliche Personal hat uns am besten gefallen.
Soggiorno di 5 notti a ottobre 2019
Risposta di Soumitra Pahari, il giorno 8 nov 2019
Dear Guest, Namaste from Mercure Hyderabad KCP! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Food was very good Cleaning needs to be better Details of bath room needs attention
Soggiorno di 4 notti a ottobre 2019
Risposta di Soumitra Pahari, il giorno 5 nov 2019
Dear Guest, We extend our sincere gratitude to you for providing us with your genuine feedback. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Your remarks are taken on board in concerned departments, shortfalls like these are definitely not up to our standards. Please accept our sincere apologies for inconveniences that you faced during that visit. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very responsive staff Very expensive food Ddddddddddddddffff
Soggiorno di 7 notti a ottobre 2019
Risposta di Soumitra Pahari, il giorno 4 dic 2019
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari

2/10 Terribile

Viaggiatore verificato

Soggiorno di 6 notti ad agosto 2019
Risposta di Soumitra Pahari, il giorno 4 ott 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! We extend our sincere gratitude to you for providing us with your genuine feedback. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. However, I hope we get a chance to repair your opinion through our service in the future. Please feel free to connect with us before your next stay or. Once again I apologize for the shortcomings in service you faced. Regards Soumitra Pahari

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Centrally located. Near to metro easy in easy out nice clean space. Good lobby
Soggiorno di 2 notti ad agosto 2019
Risposta di Soumitra Pahari, il giorno 29 ago 2019
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 Eccellente

Devesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great chic hotel; excellent service & location
Excellent hotel, great service, chic rooms, conveniently located. I was there to run the Hyderabad Marathon, and on the day of the marathon I got back after the breakfast had ended. I asked them if I could have something simple to eat, and the F&B services manager offered me a complimentary room service breakfast! Their Cayenne restaurant had great food (I had chicken tikka and curd rice) and a terrific lychee martini! Also Aditya (I think) at the front desk was very friendly and helpful. I would highly recommend the hotel!
Lychee Martini In Cayenne
Chicken tikka in Cayenne
Soggiorno di 2 notti ad agosto 2019
Risposta di Soumitra Pahari, il giorno 29 ago 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. It is encouraging words like yours that give us the spirit to move forward in our endeavour with pride and happiness. We truly appreciate what you said about our great staff and their services. At Mercure Hyderabad KCP, our guests always come first and we will always do everything in our capacity to try and make your stay more comfortable and relaxing. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari