“Staying at Ginger Hotel was, without a shadow of a doubt, one of the most stressful, frustrating, and deeply unpleasant accommodation experiences I have ever endured. When booking a room at a established chain brand like Ginger—a hotel operating under the umbrella of IHCL—one reasonably expects a reliable baseline of hygiene, functional amenities, and standard hospitality ethics. Unfortunately, my recent stay proved to be an absolute nightmare from start to finish, characterized by severe...
“Hot water not working….
Stains and dirt on bathroom towels
Stains and marks on bed cover and quilt
Reported the issue to Front desk, no action taken!!!”
“In catering to and expecting international travelers, I would expect a hotel to have electric points adaptable for US plugs. Only certain rooms have it, many others don't. The sizes of the rooms are very small, a queen deluxe room barely has space for 2 persons to keep their bags and squeeze around. There was leakage in many parts of the hotel, including rooms. An ironing board provided by the hotel had a cover sheet which bled color. On using a steam iron for a white shirt, it had severe color...
“IL PERSONALE LASCIAVA IN ATTESA MOLTO TEMPO E CON MODI MOLTO SGARBATI (SOPRATTUTTO LE RAGHAZZE MENTRE IL MANAGER ERA MOLTO PIU' PROFESSIONALE MA MENO PRESENTE)”
“Cleaning of lift area and stairs, guest uses there hands to pick up the food instead of using a spoons or tongs, even after bringing to staff notice no one bothered about the same . Guest picked up the fruits from the bowl bare handed and were tasting . Toilet at reception is not clean .”
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