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Recensioni per La Quinta Inn by Wyndham Indianapolis Airport Executive Dr

2.5 out of 5
La Quinta Inn by Wyndham Indianapolis Airport Executive Dr
2650 Executive Dr, (761), Indianapolis, IN

Recensioni

6,2
Valutazione di 10 - Eccellente. 111 su 446 recensioni" "
Valutazione di 8 - Buono. 76 su 446 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 446 recensioni" "
Valutazione di 4 - Scarso. 83 su 446 recensioni" "
Valutazione di 2 - Terribile. 106 su 446 recensioni" "

6,2/10

Pulizia

6,4/10

Personale e servizio

5,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Maurizio

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
first morning had a cold shower. Problem resolved the next day.
Soggiorno di 2 notti a novembre 2023
Risposta di GM, il giorno 13 nov 2023
Dear Maurizio t,Thank you for bringing this matter to our attention. We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

8/10 Buono

Jeffrey

Viaggio di lavoro
Mi è piaciuto: Personale e servizio

2/10 Terribile

Diane

After I unpacked my suitcase, got into bed, I noticed blood on the bedspread and sand in between the sheets. I moved over to the next bed. There was lipstick on the top of that duvet cover. After I took a shower in the morning, I discovered there was no hair blower. Luckily I brought a hot air brush. Went down to breakfast in the morning and they only had waffles and white bread. The counters and tables were messy. They had one black banana on the fruit tray and one apple that looked old. I went to check out and waited for five minutes at the counter and no one showed up. Finally left my key in the basket. Adios! I’ll never stay at a LaQuinta again.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Diane, We're sorry to hear about the issues you encountered during your stay. We value your feedback and will address these concerns with our team to improve our services. Should you have any further comments or questions, please feel free to reach out to our management team directly. Thank you for sharing your experience with us.

2/10 Terribile

Ashley

Dirty sheets on bed and room was dirty.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Ashley, We apologize for any inconvenience. Your feedback helps us improve our services for future guests. We encourage you to reach out to our management team to discuss your experience in more detail.

2/10 Terribile

Adam

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Adam, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We appreciate your feedback and would love the opportunity to address any issues you encountered.

4/10 Scarso

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
My plans hang an my prvious hotl was book. This was convenient and a bargin.My recoomendation is do not stay here. I arrived mid afternoon and myself and othe guests waited over an hour for a fron desk clerk. The interior of the hotel had a strong detergent/disinfectant smell. The room was clean but despite the hotel being smoke free had a stale tobacco smell. Contiental breakfast was a joke. No cream or sweetener by the coffee, day one there was no coffee made. Day 2 the breakfaswt items were sparce. Anothr guest was told 15 minutes berfore the breakfast service was over that it was not going to be replenished. Staff when found was decent but all were very casually and slopily dressed. Most of the issues could be easily rectified so I blame management. This hotel was a disgrace to the brand.
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 17 mag 2024
Dear Paul,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Scarso

Danielle, Orlando

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The check in was terrible. It was 10:30 pm and the person had no idea how to check people in. It took over 30 minutes and there was one person ahead of us. Lobby was dirty, the fitness room has no equipment. We did not eat breakfast as it did not look clean. Room was ok.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello Danielle, We apologize for any inconvenience you experienced during check-in and with our facilities. We will address your concerns with our team to improve our services. Thank you for sharing your feedback; it helps us enhance the guest experience for future stays.

8/10 Buono

Sean

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine for quick overnight business trip
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello Sean,We are pleased to hear that your stay met your needs for a quick overnight business trip. If there is anything we can do to enhance your experience in the future, please do not hesitate to reach out to our management team. Thank you for choosing our hotel for your accommodation needs.

2/10 Terribile

kenneth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve traveled for 45 years and this was the worst experience ever. The girl at the counter talking to her husband or boyfriend before, during and after my check in.The room was dirty, the fitted sheet was just laid across the bed, the sink hot water did not work, the floor was filthy and last but not least I fell in the bathtub while taking a shower because there was no slip guards or mat in the bathtub or handles (A LAWSUIT WAITING TO HAPPEN!) The staff was extremely rude and dismissive. I will make it a point to put this review out everywhere possible.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello kenneth, We regret to hear about your experience and appreciate you bringing this to our attention. We encourage feedback from our guests to ensure we continue to improve our services. Your concerns will be shared with the relevant departments for their review. Thank you for taking the time to share your feedback with us.

10/10 Eccellente

kenneth

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst experience ever
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello kenneth, We are sorry to hear about your experience and appreciate you sharing your feedback with us. Your comments will be shared with our team for further review and improvement. Should you have any additional details to provide, please feel free to reach out to our management team directly.

8/10 Buono

Mark, Bennington

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleased with property
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 12 mag 2024
Dear Mark,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Scarso

Deborah

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The place has all the potential to be good. However sheets had blood stains (I have pictures) and the A/C smell and look moldy.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 12 mag 2024
Dear Deborah,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terribile

Jing

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The blanket has many dirty spots on it .the front desk take forever Waiting for over 30 mins to check in there was only one person in front of me.
Risposta di General Manager, il giorno 11 mag 2024
Dear Jing,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Soddisfacente

Carl, HAZEL CREST

Viaggio con la famiglia
It was ok, elevator creeking. Room was clean.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mag 2024
Dear Carl,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Alonzo

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Alonzo, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Buono

Monseratt

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
really enjoyed the overall, not noisey. Our sheets in our room were a bit dirty and stained and they also left some cleaning supplies in the room as well. Rooms should be def checked for cleanliness before being available
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 7 mag 2024
Dear Monseratt,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

Troy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty, noisy, dirty bed sheets, outdated run down building.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear Troy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of u

4/10 Scarso

Shweta

Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear Shweta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of u

2/10 Terribile

Muhammad

Viaggio con la famiglia
Only one towel for Two persons in the room ?Managemet needs to trained on Hygiene. Breakfast area even worse, no drinking water, nothing to eat except two days old white bread. I will never stay again and recommend Any La Quinta brand to anyone.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Muhammad, We apologize for any inconvenience caused during your stay. Your feedback is valuable for our improvement. We encourage you to reach out to management with further details for a more personalized resolution process. We appreciate your insights and will work to enhance our services for all our guests' satisfaction.

2/10 Terribile

SaRetta

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi
The property was not well kept. Everything was barely clean and not well maintained.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager , il giorno 3 mag 2024
Dear SaRetta,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Tamyra

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
NA
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager , il giorno 2 mag 2024
Dear Tamyra,Thank you for choosing us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Eccellente

Marcos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Marcos,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terribile

Jorge

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I called on Friday to explain why I was not able to make it to Indianapolis. I spoke with a young lady which said a manager would call me back. I am yet to hear back. During our flight we had a emergency mechanical problem and the Pilot had emergency land in Dallas. we were not able to get a connecting flight. I called that night from Dallas when we landed and the guy that answered said he couldn't help me that night. so I needed to call the following day which was Friday. I was told the manager was not able to speak to me and I would get a return call. let I mentioned before I never received a call back. I writing this review with the expectation that I'm going to still get no call back. but guess will see.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Jorge,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terribile

Mark

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Broken lights the bedside table had been ripped out lights looked like they'd been ripped out, Stuff still in the toilet. Awful experience overall
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and spacious rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear John,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Soddisfacente

Matthew

Non mi è piaciuto: Servizi
It was OK. Exactly what you would expect for the price. Lack of options when it comes to the continental breakfast.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Matthew,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Eccellente

Wendi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Wendi,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Managerd

8/10 Buono

Jean-Michel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Ok
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Jean,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Soddisfacente

Kaley

Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Kaley,We appreciate you choosing to stay with us and hope you had a comfortable visit. If there were any areas that did not meet your expectations, please get in touch with us directly so we can address them efficiently. We look forward to the opportunity to welcome you back again.

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The personal was great I recommend this place
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Robert,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

Susan, Holland

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I was a little concerned after reading some reviews, but I was happy with the cleanliness of our room. The bedding was clean and the bed was comfortable. The towels were clean and fluffy. I was disappointed that the included breakfast ran out of food and coffee cups.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Susan,Thank you for choosing us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

Shawn

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Microwave dirty and had a towel in it. No smoke detector/missing. Shampoo bottoe floating in toilet on arrival
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Shawn,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

John

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was horrible, ran out of food, stains on the carpet and towels, shower head was poor.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Mark

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was the most expensive hotel room I’ve ever booked due to the eclipse, which is fine given the nature of the event but I don’t expect to be billed twice for the room. Second failure would be the morning breakfast room. We arrived at 7:45am to find slices of white bread and cream cheese packets as the only food left. Deciding on a cup of coffee to ponder where else we could go, we discover the coffee urn empty. No food, no coffee, expecting much more than that for $354 dollars a night. No doubt the hotel was sold out due to the eclipse, but you would have thought someone would have thought to keep the breakfast pantry stocked. Room coffee wasn’t drinkable either. So billed twice for the room and no coffee or breakfast available, epic fail and we will take our business elsewhere in the future.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Mark,We regret to hear about your disappointment during your recent stay. Our rates are reflective of the anticipated demand during special events. We appreciate your feedback regarding the breakfast room and will address this with our team. Our goal is always to provide a pleasant experience for our guests.

6/10 Soddisfacente

John, Fort Smith

The property is an industrial area. There are more hotels all around it. It is easy to get to. In terms of the hotel, please make sure you come at 3 pm or after if it is b4 check in time they will charge you an additional $35. Also, I stayed on the 1st floor of the property. I'm not sure if they keep people with animals on that floor but it seemed like the carpet was soiled in my room. and the tile portion of the floor could have used a real good mopping. I just needed to stay somewhere for the night so it was just an ok property to stay in. I would give it a 2.5 rating out of 5.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear John,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Joshua,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

Josh

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Under staffed, room not ready at check-in time, smelled like smoke, room was over priced. Had three people staying in the room and only two bath towels. Called for extra towel and never received one. ( waited 35 mins and then had to leave).
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Josh,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Soddisfacente

DEVON

Viaggio di gruppo, Viaggio di coppia
Room smelled like smoke
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello DEVON,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to notify us immediately if they encounter any issues to address them promptly and ensure a pleasant stay for all guests. Your feedback is truly valuable to us as we strive to improve our services.

6/10 Soddisfacente

Kea

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
While some features were updated (nicer linens, curtains, etc.), the breakfast area was a complete joke and parts of the room itself were still in need of updates or perhaps a deep cleaning. It was fine for a quick stay, but not the best set up or location.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Kea, We appreciate your feedback on your recent stay with us. We value your input regarding our breakfast area and room situation, and we will share this with our team for further review. Our aim is to offer a comfortable stay for all guests, and we regret if we fell short of your expectations. Your comments are important to us as we continue to improve our offerings and services.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 26 mar 2024
Dear RichardWe hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

4/10 Scarso

brandon

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Air conditioner did not work , fan in bathroom didn’t work , key card on door worked one time and had to get the front desk to manual open it . Room was clean . Shower took about 5 minutes to get warm water
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello brandon,Thank you for sharing your feedback with us. We appreciate knowing that you found the room clean during your stay. We will ensure the relevant departments are made aware of the issues you faced to improve the guest experience in the future.

2/10 Terribile

William

Non mi è piaciuto: Personale e servizio
Our room was not available until 5:30 (check-in was listed as 3:00) and there was no hot water for our showers in the morning.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello William, We apologize for any inconvenience you experienced during your stay. We strive to ensure timely check-ins and hot water availability. Your feedback will be shared with the team for necessary improvements. We appreciate your valuable input in helping us enhance our services for future guests.

2/10 Terribile

Martin

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was very minimal and not very good really noisy at night could not sleep.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Martin, We apologize that your dining experience did not meet your expectations, and we regret any inconvenience caused by noise disturbances. We appreciate your feedback and will share your comments with our team for future improvements.

6/10 Soddisfacente

Mary

Our room had several damaged items: tub, shelf, and clothes valet. We (2 adults) found only 1 wash cloth, 1 hand towel, and 2 towels. Window was covered with thick white film on outside so you couldn’t see out. The check- in was very transactional, no welcome or hello. Would not stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Mary, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address these issues with our team for improvement. Thank you for bringing this to our attention.

4/10 Scarso

Steven

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The water pressure was entirely too strong. Hot water runs out after 5 minutes during shower. Housekeeping comes every 3 days which is inconvient.
Soggiorno di 5 notti a febbraio 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Steven,Thank you for sharing your feedback with us. We appreciate your comments and will share them with the relevant teams for future improvements. We hope you were still able to enjoy your overall stay with us.

2/10 Terribile

Shannon

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only reason I booked this property was location and shuttle to the airport. Upon check in— was told the shuttle was broken but this was not advertised.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Shannon, We apologize for any inconvenience you experienced regarding the shuttle service. Guest feedback is valuable to us for improving our services in the future. We recommend contacting our management team for further assistance with your concerns.

8/10 Buono

Oluwasijibomi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Oluwasijibomi, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Darlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice. Great bed. Well kept up.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Darlene,We are delighted to hear that you enjoyed our comfortable beds and well-maintained facilities during your stay with us. Your positive feedback is much appreciated and we hope to welcome you back in the future for another pleasant experience.

2/10 Terribile

Barbara

Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 21 mar 2024
Dear Barbara Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you

6/10 Soddisfacente

Courtney, Southfield

Elevator was down. Not enough towels, had to go to front desk to request. Sink and Tub drains were really slow.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 21 feb 2024
Dear Courtney ,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to the Room and the amenities provided. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on standard of the rooms and its amenities. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Thanking you