Resort e hotel con spa a Innenstadt-Ost

"Avoid this hotel at ALL costs. I booked two rooms for five people — one triple and one double. However, upon arrival, one of the rooms (Room 43) had an absolutely unbearable smell, like something had died in there. It was disgusting. We immediately reported it to the receptionist, who offered to move us to another room — but it was only a single. So, instead of the triple and double rooms I paid for, we ended up squeezing five people into a double and a single. This is completely unacceptable. Worse still, in the single room, there were exposed electrical cables (I’ve attached a picture). My 2-year-old child touched them and almost got an electric shock. This is not just a matter of comfort — this is a serious safety hazard. The entire hotel smells bad, is not clean, and looks absolutely nothing like the photos online. Those must have been taken 20 years ago when the place was new. Now, it’s old, run-down, and dirty. We weren’t the only ones complaining — we saw several other guests going to reception to sort out various issues. Clearly, this is not an isolated incident. Bonus extra: mini fridge with mould in it (pictures showing) I would never recommend this hotel to anyone — especially families with children. Do yourself a favor and spend your money elsewhere."

"Ottimo hotel con ottimo personale"