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Reviews of ibis Styles Istanbul Merter

5 out of 5
ibis Styles Istanbul Merter
Mehmet Nesih Ozmen Mah., Kasim Sok. 32, Merter Gungoren, Istanbul, Istanbul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 139 reviews" "
Rating 8 - Good. 42 out of 139 reviews" "
Rating 6 - Okay. 8 out of 139 reviews" "
Rating 4 - Poor. 1 out of 139 reviews" "
Rating 2 - Terrible. 2 out of 139 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Liliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Liliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mikhail

Stayed 8 nights in Mar 2024

10/10 Excellent

Nilesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and great breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Viresh, Somerset

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from tuğçe on 13 Feb 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Qais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Dining facilities limited at night
Stayed 1 night in Feb 2024
Response from tuğçe on 13 Feb 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Istanbul 2024
Great hotel, great staff. Breakfast was awesome. Front desk Mustafa helped my husband alot. Thanks to him. Also the bellboys are great. Burak was one guys name. Didnt get a chance to get the other guys name. Awesome hotel
Stayed 6 nights in Jan 2024
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Faisal Muzaffar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel stay was very good. However, staff were not helpful in the majority. Only a handful of staff (3 in total) were nice and helpful.
Stayed 7 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Qais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accessible property with friendly staff
Stayed 2 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Lamak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Good Hotel with all amenities
Good modern hotel. Good for families. Super spa, hammam, gym and pool free to use!
Stayed 6 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Enes, Mersin

Stayed 1 night in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Rei

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, Big room
Stayed 2 nights in Nov 2023
Response from tuğçe on 27 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Sultan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all, ten stars for the reception staff who worked hard to check me in early, and didn't make me wait until 2pm like other hotels. Staff at reception, in the rstaurant, and at the gym area are all super friendly and helpful. Great gym, swimming pool, and sauna.
Stayed 6 nights in Nov 2023
Response from f on 20 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from f on 9 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
Perfect
Stayed 10 nights in Sep 2023
Response from f on 12 Oct 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Ahmad

Stayed 1 night in Sep 2023
Response from f on 4 Oct 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

2/10 Terrible

Tannaz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
So disappointing!
It was a very bad experience for a 5-star hotel! Building was new, so it seemed clean! But the service was awful! Not even a simple request have done by the room service and receptions! They even didn’t understand English! I asked for a plastic bag and they sent slippers! In each room there were just 2 paper cups, so if you had a coffee you need to call the room service again for a glass or cup! They asked me what I want, but all the time they sent something wrong! I asked for a glass cup they sent a paper cup after 30 min! Asked for Ice they forgot to send after 2 times calling them! The rooms and corridors smell smoke all the time, we couldn’t sleep because of the smell!!! Was the worst experinec ever!!!
Stayed 4 nights in Sep 2023
Response from f on 19 Sep 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple trip Istanbul
Overall, the experience was good. Location is a bit off if your main purpose of the trip is to see downtown Istanbul. However, there is a tram station nearby, but almost always crazily overcrowded and takes quite some time to reach downtown. A better option is to take the metro, faster and less crowded, but more walking distance from the hotel. A special thanks to Esmanur and Hatip for their kindness and great service. Breakfast and Wi-Fi good as well.
Stayed 6 nights in Aug 2023
Response from f on 18 Sep 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel Staff is helpful and friendly
Stayed 2 nights in Sep 2023
Response from sakine on 7 Sep 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Ravikiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from sakine on 4 Sep 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Rabah

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2023
Response from sakine on 25 Aug 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Muhammed Zubair

Stayed 10 nights in Aug 2023
Response from sakine on 23 Aug 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Mohammad

Stayed 3 nights in Aug 2023
Response from sakine on 8 Sep 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Boban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money
Stayed 2 nights in Aug 2023
Response from sakine on 24 Aug 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Haroun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my next trip. I’m definitely coming back to this hotel. It’s so clean, respectful everything you need and a good price.
Stayed 7 nights in Jul 2023
Response from sakine on 16 Aug 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Micheline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , very clean, good sevice
Stayed 8 nights in Jun 2023
Response from sakine on 10 Jul 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Farima

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 5 nights in Jun 2023
Response from sakine on 21 Jun 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great gym,pool, spa, fantastic staff.
I want to give the staff at Ibis Merter 6 out of 5...that good. A big thankyou especially to Serkan the concierge who drove myself & a disabled family member + wheelchair in his own car when there was a taxi problem. If you book here, give him a hug from us! So the hotel is a modern Ibis, the room was a good size, clean and the bathroom/shower excellent. Fridge & hot drink facilities in room, which were well used. Breakfast buffet was good with an egg chef cooking to order. If you need non-cows milk or gluten free bread, you will need to bring these though. The hotel gym is an excellent size & very well equiped, the indoor pool is good and the spa facilities look excellent (we just used the superb changing room). The hotel itself is downtown Istanbul, outside of the tourist area. So if you want to be away from the busy centre, this is a plus. Moving around was easy on the metro/underground; theres a station about 8 minutes walk down a hill. The metro is fully accessible, if you need that. Didnt use the in house restaurant, but there is a great Turkish restaurant just opposite the front door. Alcohol drinkers, note the hotel and area are dry, you would need to go to the centre for that.
Stayed 3 nights in Jun 2023
Response from sakine on 20 Jun 2023
Dear Guest. First of all, thank you very much for choosing our Ibis Styles Mercure Hotel. We are grateful to you for taking the time to share with us every moment you spent at our hotel. Your comments and experiences help us to improve and improve our service. Your beautiful and flawless comments give us strength and show that we are moving forward with the right service quality. I would like to state that we will be happy to welcome you on your next trip to Istanbul. You can be sure that we will not compromise on the same quality. We are grateful to you for taking the time and conveying all your experiences to us in such detail.Warmest Regards,Guest Services Departments

10/10 Excellent

Boban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
grat value for the money
Stayed 2 nights in May 2023
Response from sakine on 30 May 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Boban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2023
Response from sakine on 4 Apr 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Osama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical tourism
Stayed 9 nights in Jan 2023
Response from sakine on 13 Feb 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Pedro A Romanach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Response from sakine on 4 Nov 2022
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel. The staff are helpfull. The rooms are great in size. The cleanliness is awesome and we had no issues
Stayed 6 nights in May 2022
Response from sakine on 24 Jun 2022
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for the price 👍
The rooms were clean and the property was well maintained. Sink was not draining properly but maintenance fixed it after my request. Nice big restaurant. Gym was very well equipped. Reception was always helpful. Overall a very good experience
Stayed 9 nights in Dec 2021

8/10 Good

Tarek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from Guest Service on 17 Nov 2021
Dear Guest ,Thank you for taking the time to share your recent experience at ibis Styles Merter Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Istanbul. Kindest Regards, Songül Benk Front Office Manager

8/10 Good

RAMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from public transportation
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachida

Stayed 6 nights in Jan 2024
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

IOANNIS

Stayed 1 night in Jan 2024
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

2/10 Terrible

Vittorio

Stayed 2 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Murat

Stayed 1 night in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

Erkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bewertung Gesamt deshalb nicht hervorragend weil das Bett umbequem war, sonst alles TOP
Stayed 4 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relishing Consistent Excellence and Hospitality
Returning to Ibis Styles Istanbul Merter Hotel for the third time was yet another delightful experience. The warm welcome from the staff, who remembered me from previous visits, made me feel like a valued guest. The consistently high standards in cleanliness and comfort of the rooms contributed to the overall positive impression. The hotel's attention to detail, coupled with the convenient location, continues to make it my preferred choice in Istanbul. Ibis Styles Merter Hotel consistently delivers a welcoming atmosphere and exceptional service, ensuring that each stay is a memorable and enjoyable one.
Stayed 5 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

HAJIAGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

eroll

Stayed 2 nights in Sep 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Murat

Stayed 1 night in Nov 2023
Response from tuğçe on 31 Jan 2024
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

8/10 Good

SEUNG JIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
호텔은 너무 좋으나 관광지와는 너무 멀리 떨어져있고 대중교통도 제한적이라 이동에 불편함
Stayed 5 nights in Nov 2023
Response from f on 28 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

6/10 Okay

Tuncay

Stayed 1 night in Nov 2023
Response from tuğçe on 27 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

10/10 Excellent

Samer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from f on 20 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel

4/10 Poor

Mustafa

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad food
Stayed 6 nights in Nov 2023
Response from f on 20 Nov 2023
Dear Guest, first of all, we thank you for your comments and evaluation.We will be glad to see you again at our hotel