Hall

Recensioni per Sura Design Hotel and Suites - Boutique Class

5 out of 5
Sura Design Hotel and Suites - Boutique Class
Alemdar Mh., Ticarethane Sk. No:13, Fatih, Istanbul, Istanbul

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 251 su 438 recensioni" "
Valutazione di 8 - Buono. 104 su 438 recensioni" "
Valutazione di 6 - Soddisfacente. 31 su 438 recensioni" "
Valutazione di 4 - Scarso. 25 su 438 recensioni" "
Valutazione di 2 - Terribile. 27 su 438 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tutto perfetto
Soggiorno di 3 notti a marzo 2024
Risposta di Sura Hotels Management, il giorno 10 apr 2024
Dear MarioThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Elena

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima posizione
Soggiorno di 2 notti a marzo 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear Elena !Thank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Eccellente

Roberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottima struttura vicino a tutto

8/10 Buono

Gabriele

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima struttura situata in pieno centro. Personale molto accogliente. Potrebbe migliorare la colazione.
Soggiorno di 5 notti a novembre 2023

8/10 Buono

Domenico

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Buon servizio e personale cortese Posizione eccezionale
Soggiorno di 3 notti a ottobre 2023

6/10 Soddisfacente

FRANCO

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sono diversi anni che vengo in questo hotel, ma ogni hanno peggiora. Struttura trascurata e poca pulizia
Risposta di İlham Rhanem Taşoyan, il giorno 15 gen 2023
Dear Guest, Thank you for staying at sura design hotel ,We are sorry ro hear that you had an impleasant experience when you where at sura design ,please be assured that we have studied all your vlauable comment with the management carefully, We will work harder on improving our standart and hope to regain yor confidence in our hotel and services. We always strive to provide the best service ans satisfy our guest. We look forward to welcoming you again soon . Sincerely.

10/10 Eccellente

DANIELE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottima posizione e personale cordiale
Soggiorno di 4 notti a novembre 2022
Risposta di Guest Relation Team, il giorno 1 dic 2022
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, we look forward to welcoming you back to our hotel in the future. Sincerely.

10/10 Eccellente

Shaohan

Soggiorno di 1 notte ad agosto 2022

8/10 Buono

davide

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Posizione straordinaria, pulito, personale molto gentile.
Soggiorno di 4 notti ad aprile 2022
Risposta di İlham Rhanem Tasoyan, il giorno 12 apr 2022
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, we look forward to welcoming you back to our hotel in the future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2021
Risposta di ilham Rhanem Tsoyan, il giorno 29 mar 2021
Thank you for your assessment

8/10 Buono

Mario, Roma

Mi è piaciuto: Pulizia, personale e servizio, servizi
The Gym. The restaurant rooftop view which is amazing.
Soggiorno di 6 notti a ottobre 2020
Risposta di ilham Rhanem Tsoyan, il giorno 17 ott 2020
Dear Mario, Thank you for sharing your comment with us , Hope to welcoming you again soon

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Sura Hotels Management, il giorno 19 apr 2024
Dear JustinThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Marie louise

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Niets was het personeel teveel zelfs in de ramadan tijd fantastisch alle lof voor deze mensen, de kamer was geweldig, fijne bedden rustige omgeving. Ook hebben ze een fijne hamam. Ik kan iedereen dit hotel aanbevelen.
Soggiorno di 4 notti a marzo 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear MarieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.Thank you for your comments on our Spa and the room and the comfort of the bed. You valued us and we appreciate ıt.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Judith Mary, St Saviour

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A good hotel in walking distance of the main sites.
Soggiorno di 7 notti a marzo 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear JudithThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Terribile

Ram

Viaggio di coppia
Non mi è piaciuto: Servizi
Location of property is excellent but everything else sucks, our room carpet was filthy dirty, between blackened carpet to spills on carpet which were not cleaned, felt room was very unhygienic, brought it to front desk attention to get it clean before next guest arrives, room service terrible ask for ice their ice machine was broken, I have seen better motel 6 then this 5 star hotel,
Soggiorno di 3 notti a marzo 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear RamThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback on cleanliness. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of a city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements. We apologize to you for any ınconvenience.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

8/10 Buono

Jonathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wry nice rooms. Close to blue mosque
Soggiorno di 1 notte a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear JonathanThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your nice comment on the room. We hope to host you very soon ın our beautiful historical city to create another pleasant experience for you.Sincerely YoursSura Hotels Management

8/10 Buono

Muhammad Saad Ullah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear MuhammadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Djamel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hôtel de haut standing, personnel au top, je tiens à remercier plus précisément Domindo, Burak et Sezgin
Soggiorno di 3 notti a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear DjamalThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Kathleen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our first visit to Istanbul and we spent 5 nights at this fabulous, centrally located hotel. Well looked after by the staff, esp. Burak, Òzay and Aden, who really went out of their way to answer our queries, arrange outings and in general, make our visit a real pleasure. Thank you. Btw the buffet breakfast is EXCELLENT!
Soggiorno di 5 notti a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear KathleenThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your kind review about our staff. I will ınform them because it can be very encouraging. We hope to host you very soon again with our delicious breakfast.Sincerely YoursSura Hotels Management

10/10 Eccellente

Etleva

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was very wonderful and welcoming, the service was great and everyone was so nice and friendly. Clean environment, delicious food and such a beautiful relaxing hotel. The spa treatment was amazing and the concierge were very helpful with touristic information.
Soggiorno di 5 notti a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear EtlevaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotels, we always strive to provide the best for our guests.Thank you for your nice comments about your spa experience. In Sura Hagia Sophia Hotel, it is our priority that all our guests have a wonderful stay. Our aim is to offer guests from around the world a resonating experience by harmoniously blending the warmth of Turkish hospitality with the distinct charm of this 8500-year-old city. Sura Hotels, a favorite accommodation venue in the Sultanahmet district of the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and many different cultures, offers an experience that reflects the rich cultural heritage of this fascinating city while making a difference with its service concept.We appreciate your comments on our professional staff and on the cleanliness of our property and the excellent taste of the food. Also, Concierge team will be informed about your positive view. We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Asli

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Das Hotel ist sehr sauber, modern und gut ausgestattet. Am Empfang wurden wir sehr herzlich empfangen. Alle Mitarbeiter der Rezeption, Burak, Samet, Rezzak und Mert sind sehr freundlich und stets hilfsbereit. Unsere kleinen Anliegen wurden sofort umgesetzt. Danke an die Rezeption! Da unser Zimmer Attic Room renoviert wurde, haben wir ein kostenloses Upgrade auf ein Deluxe Zimmer erhalten. Unser Zimmer wurde täglich gereinigt, neue Handtücher wurden ausgelegt, und kostenloses Wasser gibt es dazu. Danke an die Putzfeen! Die Lage des Hotels ist äußerst zentral in 2 Minuten Fußweg erreicht man die Bahnhaltestelle Sultanahmet. Direkt gegenüber liegen die besonders wichtigen Moscheen, Blaue Moschee, Hagia Sophia etc. Das Frühstück findet auf der Terrasse statt, aber man hat die Möglichkeit im Partnerhotel zu frühstücken, wo es etwas größer ist. Im Großen und Ganzen möchten wir uns nochmals bedanken bei dem Sura Hotel Team. Es ist auf jeden Fall empfehlenswert und ein erneuter Besuch wird definitiv stattfinden. DANKE!
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear AsilThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your emphasis on the helpfulness of our staff and the house keepıng service and also the breakfast. We also hope to host you in our amazing city dear Asil !Sincerely YoursSura Hotels Management

10/10 Eccellente

Sana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were lovely and very efficient. Clean and a good area away from the sights.
Soggiorno di 5 notti a febbraio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear SanaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Eccellente

Kenneth, Tonbridge

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel in a good location
Soggiorno di 4 notti a gennaio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear KennethThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

2/10 Terribile

Ahmet

Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a gennaio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear Ahmed!Thank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.You have given us a very low score. Would you please explain to us what the reason has been for such an unhappy view about us. We are deeply sorry if any inconvenience has been caused by us. If you share the detaıls to us, it can be very helpful to us.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and beautiful hotel
Beautiful design hotel near most famous site of Istanbul. Very welcoming staff at door and reception area in first day very fast and easy check in. We had romantic complimentary package every things organized very well. Hotel have two restaurants one at ground floor and one at Terrace, both have very delicious foods and drinks good service. Terrace restaurant has amazing views of city and all historical sites. No problem at communicating with staff. All of the could speak English and others languages. Recommend for romantic trip.
Soggiorno di 3 notti a gennaio 2024
Risposta di Sura Hotels Management, il giorno 26 mar 2024
Dear BenjaminThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thanks a lot for your compassionate comment about our staff. You have encouraged them to be more qualified. Also, your beautiful description of our restaurants proves your artistic taste. We wish ever-lasting romantic relatıonshıp with your beloved.Sincerely YoursSura Hotels Management

6/10 Soddisfacente

Dojohn

8/10 Buono

Tayyiba Naz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

Wendy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect for Sightseeing
A lovely hotel, with very comfortable and clean rooms. We could easily walk to all the main attractions. The front desk staff especially Rezza(?) were very pleasant and helpful. I would happily stay here again.
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

ANGELA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really great stay
Really enjoyable stay. Service is very good, and location is perfect-so close to the historical sights but still mostly quiet at night so able to sleep well in the super comfy beds. Rezzak and Salma on reception were lovely! Breakfast is mainly Turkish but you can ask for eggs cooked the way you like it. Hotel very stylish.
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Denis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A beautiful hotel right next to Blue Mosque and Haya Sofia. Super friendly, attentive staff.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

lisandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and location. The city trolley was fun to ride. Lots of restaurants too

10/10 Eccellente

denisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Georgi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Ahmet

Viaggio di gruppo
Mi è piaciuto: Servizi
Wer Massentourismus mag, ist in diesem Hotel genau richtig. An diesem Ort gibt es zahlreiche Touristen. Für uns Europäer ist dieses Hotel jedoch kein 5-Sterne-Hotel, sondern ein solides 3-Sterne-Hotel. Leider habe ich mir in diesem Hotel ein Lebensmittelvergiftung geholt, als ich mir ein Burger in der Nacht bestellt habe. Ansonsten war dieser Hotel ok.
Soggiorno di 7 notti a dicembre 2023

10/10 Eccellente

Elizabeth Rhian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location walking distance to all the main sights. Our flight arrived early in the morning and the staff did all they could to give us an early check in despite the hotel being full.
Soggiorno di 4 notti a dicembre 2023

6/10 Soddisfacente

Philippe

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
Bel hôtel mais service décevant
L'hôtel est bien situé en plein coeur du vieil Istanbul et à proximité des plus beaux sites à visiter. L'accueil fut agréable, mais malheureusement le service ne suit vraiment pas. Il faut répéter plusieurs fois les choses et les demandes pour se faire comprendre. Et au final rien ne se passe ou alors pas par rapport à ce que l'on a demandé. J'avais pris un supplément forfait boissons avec alcool pour le mini bar dans la chambre à 45 Euros. Lorsque nous sommes arrivé vers 19h, il n'y a avait rien dans le mini bar. Le personnel nous a dit que cela allait arriver dans les 10 minutes. Rien ne s'est passé jusqu'à 22h30 o?u deux personnes sont venues avec un sac plastic contenant les boissons. De plus il n'y avait pas de verres, nos d'ouvre-bouteille. J'i demandé 3 verres le lendemain au concierge qui a transmis à la réception. Une heure après, toujours rien ne vient. Je rappelle et redemande mes verres. Ils ont déposé 3 gobelets en carton devant la porte de la chambre..... Le petit déjeuner était très moyen. Pour un cinq étoiles c'était vraiment décevant et pas à la hauteur. A la réception, on avait vraiment l'impression de déranger la personne qui s'y trouvait. Peu accueillante et pas de sourire et ne prenant pas en compte nos demandes. Nous avons globalement été déçus.
Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Didier

Viaggio di gruppo
Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia
OK, but..
I wasn't offered an upgrade even though the Hotel was a VIP access Hotel, it was half empty and I was a Gold member.
Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Grégory

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel délabré !!! Rien d'autre à dire!
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Murat

Soggiorno di 6 notti a ottobre 2023

10/10 Eccellente

Nicole

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing location!
This place was amazing. This location was close walking distance to the main tourist attractions, but yet tucked away on a small, secluded sidestreet. You walk out the doors and there’s restaurants everywhere. The view from the rooftop restaurant was gorgeous, we didn’t eat there, But had a drink to soak up the view. What I didn’t know, is you get to use all the facilities at the sister hotel across the street. This is where the breakfast buffet and pool are located. It’s literally five steps across the street. Would definitely stay here again, highly recommended.
Soggiorno di 3 notti a ottobre 2023

6/10 Soddisfacente

Dojohn

10/10 Eccellente

Yulia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location , cozy and clean hotel Individual transfer from and to the airport was awesome . I enjoyed my stay
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Zeenat

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location ! Food on your doorstep Rakaan at reception was very helpful Great hotel !
Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Kirti

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel great locating excellent staff especially SELMA she is absolutely fantastic all the staff are so good , sorry can’t remember names ,, Mohamad Zera is brilliant as well
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Svetlana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room excellent, I liked the balcony and the view of a garden. very quiet and clean
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel , every one is very good ( staff ) especially SELMA , she is amazing absolutely fantastic but am bit disappointed i did NOT receive the VIP access benefit
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

ASHRAF

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent Staff were brilliant and very helpful when asked for advice
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

MARCO ANTONIO, MEXICO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El hotel esta ubicado en un callejon junto a varios locales de comida, en la zona de Sultanahmet, practicamente a la vuelta del acceso a la Mezquita Azul y Hagia Sophia. Muy centrico, te queda cerca una estacion de tranvia que te puede ayudar a moverte por la ciudad. El desayuno buffet tiene buena comida y personal amable, tiene vista hacia la Mezquita Azul. La habitacion es amplia tuve vista hacia la calle, no se escucha nada de ruido a pesar del movimiento de los locales, camas ok, tv ok, baño y regadera ok, internet ok. Muy buena opcion si quieres estar cerca de las areas mas visitadas por el turismo, Gran personal. Gran hotel 9/10.
Soggiorno di 4 notti a novembre 2023