4/10 Scarso
Samira & family, Tivoli, Roma
2 gen 2016
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Disonest people, bad room, bad location
Just to start: no lift to the first floor, disappointing breakfast, fridge in the room not working and everyone was SMOKING everywhere (despite the NO SMOKING signs - very annoing with a child!). Despite choosing a triple bedroom we got only 2 towels. When we asked an additional one it was smelling of sigarette. When we booked our triple room it was described as 40 square metres. The room was much smaller, probably not more than 25 square metres. So we went to the receptionist complaining about it and he told us that the manager wasn't there until the day after in the mornig,and he couldn't fix that. We patiently waited for the morning but the manager still wasn't there. We went to visit the city than we come back at evening.The manager still wasn't there, just 2 receptionists. So we got really disappointed as they didn't care about our complaining and we asked to call him and try to solve it soon. They didn't call anybody but they told us that the room square metres on the web site were written by mistake and they have no any room as that big. End of the story: we got back SOME of our money and went to a nicer hotel (100 metres from there) for the same price. Thanks to us they now changed to room square metres on the website. The hotel is central but on a very noisy street.