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Recensioni per Ramada by Wyndham Jacksonville I-95 by Butler Blvd

3 out of 5
Ramada by Wyndham Jacksonville I-95 by Butler Blvd
9150 Baymeadows Road, Jacksonville, FL

Recensioni

5,4
Valutazione di 10 - Eccellente. 97 su 607 recensioni" "
Valutazione di 8 - Buono. 91 su 607 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 607 recensioni" "
Valutazione di 4 - Scarso. 113 su 607 recensioni" "
Valutazione di 2 - Terribile. 201 su 607 recensioni" "

5,6/10

Pulizia

6,2/10

Personale e servizio

5,4/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Eliana

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Eliana, We appreciate you taking the time to share your feedback with us. Please feel free to contact our management team to address any concerns you may have had during your stay.

8/10 Buono

C

Everything is great
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello C,We are delighted to hear that you had an enjoyable stay with us! If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 Terribile

Cynthia and

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
High crime area
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Cynthia and, We apologize for any concerns you may have had regarding the area. Guest safety is a top priority, and we recommend guests to remain vigilant and take necessary precautions when exploring the area. We appreciate your feedback and encourage you to contact management directly with any further details to assist in addressing your concerns.

2/10 Terribile

Cynthia and

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Im very upset with Expedia
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Cynthia and,We're sorry to hear you had a negative experience. Feel free to reach out to our management team for further assistance with any concerns or feedback you may have regarding your stay at our hotel. Your input is valuable to us as we strive to continuously improve our services.

2/10 Terribile

Duane

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was under renovation, but no one was doing any work during the time I was there. The tv only had limited channels, smoke detector was removed from my room. AC unit in room was loud. The hotel rented to a large biker group who played loud music in the parking lot till midnight. Hallway smell like pot. Elevator was torn apart and unsafe. Not worth what the charge per night. I will never stay at a Ramada again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Management , il giorno 9 apr 2024
I am sorry you did not enjoy your stay at the Ramada. We are working hard to make sure we can provide a great product for all our guest. The elevator is currently being worked on to give you a better experience.

4/10 Scarso

Danielle

Soggiorno di 1 notte a marzo 2024
Risposta di td, il giorno 26 apr 2024
Thank you for staying with us. We appreciate and value you as our guest.

6/10 Soddisfacente

Maria

Non mi è piaciuto: Personale e servizio
Food options were close
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Maria, We appreciate your feedback about the food options. Your insights help us improve our guest experiences. We suggest exploring nearby dining possibilities for a variety of choices during your next visit. Thank you for sharing your thoughts with us.

2/10 Terribile

jeff

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No pool to dirty could not use , hall way flooded , no internet Carpet was dirty and all stained up Bathroom was out but shower ceiling was falling down and shower head was nasty
Risposta di Manager, il giorno 27 mar 2024
Hello jeff, We appreciate your feedback and apologize for the inconvenience you experienced. We encourage guests to reach out to our management team directly for further assistance regarding your concerns. Thank you for bringing these issues to our attention.

2/10 Terribile

Julie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is not as advertised. There is a club attached to it, drunk people screaming in the lobby and throughout the halls of the hotel, with nothing done by hotel management. There is no way an once of rest is happening if you stay here. Pot smoke filled the parking lot and lobby as well. They advertise upgraded rooms on their website and on Expedia, this is not true. The rooms are filthy and old. The only area upgraded in the hotel appears to be the front lobby. I would never recommend this hotel, unless you are going clubbing; definitely not a place to rest or bring a young family to.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Julie,We regret to hear about your experience at the hotel. Guest feedback is important to us, and we will ensure your comments are forwarded to the relevant departments for review. We strive to provide a comfortable stay for all our guests and apologize if we fell short in meeting your expectations. Thank you for bringing these concerns to our attention.

4/10 Scarso

Susan

Viaggio con la famiglia
Non mi è piaciuto: Servizi
The hotel is under construction. They fail to inform you there is no maid service. Only one elevator was in working order. The drapes had dead bugs on them. TV only had one working channel. We should have checked out. We think there was a wedding Saturday but kids were running in the halls and knocked at our door until midnight. The key didn’t open the door after one day so we had to go back downstairs for it to be reprogrammed. We would never stay here again.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Susan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terribile

Jeffrey, ANDERSON

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst night in our life traveling after 25 years. Had a wedding going on until 6:30am People from the wedding were running and screaming up and down the halls, banging on our door. Never got to sleep, staff did nothing to stop the nonsense.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Jeffrey, We sincerely apologize for the inconvenience you experienced during your stay. We strive to create a comfortable environment for all our guests but regret to hear about the disturbance caused by the wedding event. Your feedback is valuable and will be shared with the team to ensure better services in the future. Thank you for bringing this to our attention and for choosing to stay with us.

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buen lugar
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Luis,Nos alegra saber que disfrutó de su estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!

6/10 Soddisfacente

Calnisha

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
Pool doesn’t work
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 mar 2024
Hello Calnisha, We apologize for any inconvenience caused by the pool issue during your stay. Please feel free to contact our management team directly to address this matter further. Your feedback is valuable in helping us improve our services for future guests.

10/10 Eccellente

Karel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved it
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 6 mar 2024
Hello Karel,Thank you for sharing your positive experience with us! We are delighted to hear that you loved your stay at our hotel. We strive to provide exceptional service and we are thrilled that we met your expectations. Your feedback is greatly appreciated and we hope to welcome you back soon.

2/10 Terribile

Big

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it was a horrible experience someone broke inside my room while i was at hospital and stole money
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Big, We are deeply sorry for the unfortunate incident you experienced. Your safety and security are our top priorities, and we recommend contacting the hotel management directly to provide further details and assist with any necessary actions. Your feedback is crucial in enhancing our security measures to prevent such situations in the future.

2/10 Terribile

keri

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
this hotel was terrible moved to two different rooms both missing key opponents like ac for example would not recommend anyone to stay here
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello keri, We are sorry to hear about your experience and understand your frustration. Guest feedback is valuable to us, and we appreciate you bringing this to our attention. Should you wish to discuss your stay further, please feel free to reach out to our management team directly.

2/10 Terribile

vontrese

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Didn’t stay long. Very disgusting and felt unsafe so I left the same night
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello vontrese, We're sorry to hear about your experience and value your feedback. Please reach out to our management team to address any concerns you may have regarding your recent stay. Your comfort and safety are our top priorities, and we will make sure your comments are taken seriously and looked into promptly.

8/10 Buono

Maurice

Viaggio di coppia, Viaggio di lavoro
No kitchen
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Maurice, Thank you for your feedback. We regret that our facilities did not meet your expectations. We appreciate your insights and will consider them as we constantly work to improve our services. If you have any further comments or suggestions, please do not hesitate to reach out to our management team.

4/10 Scarso

Santos Reyes

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
terrible, towels, pillow and sheets smell bad, bathroom very dirty
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Santos Reyes, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our housekeeping team. Our goal is to ensure all guests have a comfortable stay. Thank you for bringing this to our attention.

4/10 Scarso

Ashley

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When I first walked in to check in neither myself or the front desk lady could hear each other because there was such loud music playing from the restaurant. This music was not only very loud but very vulgar! This was my immediate impression as soon as I walked in! The room was fine. However, coming back from dinner the entire hall reeked of marijuana! I will not be back.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 19 feb 2024
Hello Ashley, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the music volume and choice. We strive to create a comfortable environment for all our guests. Your concerns regarding the hallway scent have been noted for our attention. We appreciate your insights and will address them accordingly to enhance our guests' experiences.

2/10 Terribile

Sathish Kumar

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is worst place to stay. People are drinking alcohol in the lobby itself and no was asking about it.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Sathish Kumar, We are sorry to hear about your experience. Please be assured that we take all feedback seriously and will address this matter with the appropriate teams. Thank you for bringing this to our attention.

2/10 Terribile

Johnny

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di Manager, il giorno 13 feb 2024
Hello Johnny, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any issues you may have encountered during your stay. We hope to have the opportunity to make it right in the future.

10/10 Eccellente

Cassandra, Deleon springs

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great place and great price.. Restaurant was amazing
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Cassandra,Thank you for your kind words about our hotel! We're delighted to hear that you enjoyed your stay with us and that you found our restaurant to be amazing. We strive to provide excellent value for our guests, and we're thrilled that you felt the price was great. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 Scarso

colin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This property is undergoing a fairly major remodel. There was meant to be breakfast, but the dining room was closed for remodel. The continental breakfast that was setup in the foyer was a joke. There was only one elevator in service and to start with you could not summon it on the 4th floor.We had to change rooms due a plumbing issue that was not a quick fix. I would have not chosen this hotel knowing it was in the state it was. Let alone pay the price they were asking. Not a good experience.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello colin, Thank you for bringing your concerns to our attention. We apologize for any inconveniences caused by the ongoing remodel and the closure of the dining room. We understand that the alternative continental breakfast was not up to our usual standards. We apologize for the inconvenience with the elevator on the 4th floor. We regret to hear about the plumbing issue you encountered, and we apologize for the inconvenience it caused. We apologize if our renovations were not communicated to you prior to your stay. We appreciate your feedback and will use it to improve our services.

6/10 Soddisfacente

Shelby

Soggiorno di 4 notti a gennaio 2024
Risposta di Ramada Staff, il giorno 28 gen 2024
Thank you for staying with us. We appreciate and value you as our guest.

10/10 Eccellente

Adam

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bathroom was really clean I really don’t find to many clean bathrooms at some other places I stayed and the room was clean the beds was comfortable for me my pregnant wife and two other kids
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Adam,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the bathroom and room to be clean during your stay. It's wonderful to know that our efforts to maintain a high level of cleanliness were noticed and appreciated. We hope you and your family had a comfortable stay with us.

2/10 Terribile

Tatiana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manager, il giorno 25 gen 2024
Hello Tatiana, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your opinion and would appreciate it if you could share your specific feedback with us directly, so that we can address any issues you encountered.

4/10 Scarso

Alexander

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Worst experience I’ve had with Wyndham hotels to date. I ended up checking into the hotel around 3 AM due to traveling and was charged $25 for early or check-in which is OK. The problem now is that every room from the second to the top floor is being renovated and none of the sockets electrical worked or TV worke, and the rooms themselves rundown, and there were construction workers standing right in front of the second room I tried to move to because of the quality of the previous. Ultimately Wyndham should shut down this hotel, until renovations are complete, as the elevator is unsafe and still under renovation, and the quality of the room is wrecking the reputation. Now, with this being said, the two women that checked me in were great, they were very efficient. They knew what they were doing and they were very happy to help. This is not a staffing problem. It is a corporate management problem.
Risposta di Manager, il giorno 22 gen 2024
Hello Alexander, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your recent stay. We understand your concerns regarding the renovations and the issues with the electrical sockets and TV in your room. We appreciate your kind words about our check-in staff and their efficiency. We will make sure to forward your comments to the appropriate department for further review. We value your feedback and will use it to improve our guests' experience in the future. Please feel free to reach out to our management team for any further assistance.

10/10 Eccellente

Tiffany

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Tiffany,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back soon for another incredible stay!

8/10 Buono

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Luis,We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience. If there are any specific concerns or feedback you would like to share with us, please don't hesitate to reach out. We value your input and look forward to hosting you again in the future.

4/10 Scarso

Dudley

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was not that friendly they were not rude they just didn't seem to care, it was like with were bothering them. Breakfast is from 6-9am well I went down at 8 or 8:15 there was nothing I mean nother no coffee it really pissed me off if you going to put a time attached to breakfast then you should have enough to last. Desk clerk at that time acted like she did care I mean just kept saying there was no more I was very disappointed with hotel. The room made horrible noises bed sucked and blow dryer didn't work. Strange people hanging out it actually was feeling unsafe. I will be back
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Dudley,Thank you for sharing your experience with us. We apologize if any staff members appeared less attentive during your stay. Regarding breakfast, we understand your frustration and apologize for any inconvenience caused. We strive to ensure all guests are accommodated, and we will address this issue with our staff to prevent any recurrence. We apologize for the noises in the room and the malfunctioning blow dryer. Our team would appreciate more details about the safety concerns you encountered so we can address them appropriately. Please reach out to our management. We value your feedback and hope to have the opportunity to improve your future stays.

4/10 Scarso

Neil

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
TV had on connection...Refigerator made a lot of noise
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 18 gen 2024
Hello Neil, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will look into the issues you mentioned regarding the TV connection and refrigerator noise to ensure they are resolved for future guests. We hope to welcome you back again in the future for a more enjoyable experience.

6/10 Soddisfacente

Raul

Viaggio di lavoro
stay was good but pictures not nearly close to the actual room conditions but for the price its good no roaches or other insects its clean
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 18 gen 2024
Hello Raul, Thank you for your feedback and for choosing our hotel for your stay. We appreciate your positive comments regarding the cleanliness and lack of insects. We apologize if the room did not meet your expectations based on the pictures. We strive to provide accurate representations online, and we will look into improving this. We hope to welcome you back in the future for an even better experience.

4/10 Scarso

Phyllis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Phyllis, We're sorry to hear that your experience at our hotel was not up to your expectations. We strive to provide exceptional service and would appreciate any specific feedback you may have so we can address the issues. Please feel free to reach out to us directly so we can work to make it right.

10/10 Eccellente

Lam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 16 gen 2024
Hello Lam,We appreciate your perfect rating! It's great to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back soon for another amazing stay.

8/10 Buono

Ramiyah

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Ramiyah,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience. If you have any specific feedback you would like to share with us, please don't hesitate to reach out. We value your input and look forward to serving you again in the future.

6/10 Soddisfacente

Juston

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Juston,We appreciate you choosing our hotel for your stay. We would love to hear any specific feedback you may have about your experience. Kindly reach out to us directly to share your thoughts so that we can address any issues and ensure a better stay for future visits. We value your input and hope to welcome you back soon.

2/10 Terribile

Jacqueline

Viaggio di lavoro
Very dirty, the staff unprofessional. I wouldn’t recommend this hotel to my worst enemy.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Jacqueline, We're sorry to hear about your experience during your stay. We appreciate your feedback and we will share your concerns with our team to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 Scarso

Jefferson

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Jefferson, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Eccellente

Eu'kiyah

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 20 gen 2024
Hello Eu'kiyah,We appreciate your positive rating! We're glad you had a great stay at our hotel. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Buono

Evelyn

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hotel is in the process of being remodeled so things are in a transitional state.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 1 feb 2024
Hello Evelyn,Thank you for your feedback regarding the ongoing remodeling at our hotel. We apologize for any inconvenience caused and appreciate your understanding during this transitional period. We strive to improve our property to enhance the overall guest experience. Please feel free to contact our management team for any further assistance or feedback you may have.

2/10 Terribile

James

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beginning middle end. The lounge reminds me of a go go bar. No beer no wine just cheap liquor and juice.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello James,We appreciate your feedback about our lounge and apologize if it did not meet your expectations. We strive to provide a variety of beverage options to cater to different preferences. We will take your comments into consideration as we continue to improve our offerings.

10/10 Eccellente

Sean

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello Sean,We are thrilled to hear that you had a fantastic stay at our hotel! It was our pleasure to provide you with a wonderful experience. If you have any further comments or if there is anything else we can assist you with, please do not hesitate to get in touch. We hope to welcome you back soon for another excellent stay!

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
One of my worst experiences in a hotel
One of the worst hotel experiences I’ve ever had. First, I was sleeping, and at 2:00am a random man opened my door. Obviously screamed because, it’s 2:00am, what is random man doing in my room. I called the lobby. The person in the counter made a “mistake” gave my room to somebody else, while I was there, sleeping. No apology. Just normal mistake to them. There was trash under the bed (empty cups, used napkins and crumbs of food). Nobody cleaned my room. Not even once. This despite I requested it twice to the lobby. They didn’t provide room cleaning at any moment, not even the routine cleaning they were suppose to do in the morning. Sketchy, dirty, and dangerous. Do not stay here.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We take guest safety and cleanliness seriously, and we understand the concern this incident caused. We have relayed your comments to the appropriate departments to ensure this does not happen in the future. We appreciate your valuable input and hope you will give us another opportunity to provide you with a better experience.

4/10 Scarso

Salahuddin

Viaggio di gruppo
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Salahuddin, We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide exceptional service and would appreciate any additional feedback you have to help us improve. Please reach out to us directly so we can address your concerns.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and would love the opportunity to address any concerns you may have had. Please reach out to our hotel directly so that we can ensure your next visit meets your expectations.

4/10 Scarso

Richard

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bed mattress was terrible. Hairdryer was broke and the front desk wouldn’t do anything to help. The couches in the lobby were absolutely filthy. The only positive thing was the person who checked me in was very nice. I will not recommend this motel yo anyone.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our check-in staff and will address the issues you mentioned with the respective departments. We value your input and will strive to improve.

8/10 Buono

Mary

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was a very comfortable stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Mary,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found your stay comfortable. It was our pleasure to provide you with a comfortable experience and we hope to welcome you back in the future.

10/10 Eccellente

Juston

Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Juston,We sincerely appreciate your perfect rating! We are grateful that you enjoyed your stay with us. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we may continue to provide excellent service. We hope to welcome you back in the future.

4/10 Scarso

Hector

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Hector, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any specific concerns you had during your stay. We strive to provide exceptional service to all our guests and would like the opportunity to make things right for you.