24 hour free airport shuttle is quite misleading It's not 24 hour and it's not free at certain hours. As we needed airport drop off at 1;30 am, we contacted the hotel about this shuttle service at the time of booking, never got any reply. One day before stay I called the hotel and was told that only the pick up is free for 24 hour. How am I supposed to know that while what was written is simply '24 hour free shuttle'???
I asked to talk with the manager, but got hang up! Called again and was told the manager was on meeting. Fortunately 20 minutes later got a call back from the manager and the issue was resolved, I would get the free shuttle at 1;30am
The next day while checking in I tried to confirm this again, but only got reply 'will be advised'. At the time we were to go to the airport, yet another receptionist said there's no free shuttle, better take grab taxi!
In the end they dropped me off at the airport free of charge.
Won't stay here again!