Esterni
Controlla disponibilità

Recensioni per The Lakes Hotel and Conference Centre

3 out of 5
The Lakes Hotel and Conference Centre
1 Country Lane Lakefield, Benoni, Gauteng

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 37 su 95 recensioni" "
Valutazione di 8 - Buono. 26 su 95 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 95 recensioni" "
Valutazione di 4 - Scarso. 5 su 95 recensioni" "
Valutazione di 2 - Terribile. 12 su 95 recensioni" "

7,8/10

Pulizia

7,6/10

Personale e servizio

7,6/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Chris, Italia

Non mi è piaciuto: Personale e servizio e comfort della camera
Doesn't live up to the image on their website
You can see the manager is trying hard to make the hotel a modern, good quality place to stay for business and leisure but the rooms are tired, bathrooms old and staff need some more training. Wifi is advertised as freely available, which was a key selling point for me, however the reality is that you receive limited access, after which you need to pay. This was important for me to be able to work in the evening and meant paying quite a lot extra. Reception staff were very pleasant and helpful. Everyone else was a bit lost. Most mornings I was woken up at 6am by shouting and other noise - I think from other guests rather than staff.

10/10 Eccellente

Onke Aphelele

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view
Soggiorno di 2 notti ad aprile 2023
Risposta di e rots, il giorno 18 apr 2023
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terribile

Mohamed

Soggiorno di 2 notti a ottobre 2022

6/10 Soddisfacente

Daphene

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The light in the middle were not working.I dont drink Cremora only fresh milk.E tv is boring
Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

Muhammad Bodhania

Soggiorno di 1 notte a luglio 2022

6/10 Soddisfacente

Daphene

Viaggio di lavoro
The room did not have ilk but than again you said coffe station.Please and the water was cold it took long to get warm had to wax with vold water.not on
Soggiorno di 1 notte a luglio 2022

4/10 Scarso

Joshua

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Service? Hello??
Service was terrible! We arrived from the airport hungry for dinner to be told the restaurant is closed as well as the bar. When we asked about any nearby restaurants that are good, we were told to use UberEats. Apparently, everything at the hotel is closed when it’s not peak season which we were not told ahead of time. Also, the front desk only works business hours and won’t answer the phone even then! When we approached the desk for checkout, we heard the phone ringing and ringing but the guy at the desk made no effort to answer, and was not serving any other customers either. It’s a large room with beautiful furnishings, but the bed is hard as a rock.
Soggiorno di 2 notti a maggio 2022
Risposta di E Rotsides, il giorno 17 mag 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

8/10 Buono

Claude and Heather

Soggiorno di 2 notti ad aprile 2022
Risposta di E Rotsides, il giorno 5 mag 2022
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Eccellente

Josephine

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Pleasant experience
The experience overall was pleasant
Soggiorno di 1 notte ad aprile 2022
Risposta di E Rotsides, il giorno 5 mag 2022
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Eccellente

Gary

Soggiorno di 1 notte ad aprile 2022
Risposta di E Rotsides, il giorno 12 apr 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

6/10 Soddisfacente

Vivian

Soggiorno di 2 notti a febbraio 2022
Risposta di E Rotsides, il giorno 18 feb 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind

10/10 Eccellente

Thandeka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2022
Risposta di E Rotsides, il giorno 18 feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

khomotso

Soggiorno di 1 notte a febbraio 2022
Risposta di E Rotsides, il giorno 18 feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

8/10 Buono

Balene

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2022
Risposta di E Rotsides, il giorno 18 feb 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

Zerelda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff went out of their way to make sure my son and I had everything we needed. The room I was in was right at the edge of the property next to a park by the lake which didn’t feel entirely safe but at the end of the day I would recommend the hotel.
Soggiorno di 2 notti a gennaio 2022
Risposta di E Rotsides, il giorno 26 gen 2022
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Booking, what booking?
Was greeted with a booking, what booking? 30 minutes of standing and waiting for reception to figure where, what room, is room ready. Room was neat and tidy.
Soggiorno di 1 notte a gennaio 2022
Risposta di E Rotsides, il giorno 25 gen 2022
Thank you for taking the time to share your prestige opinion We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terribile

Kgobodi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di E Rotsides, il giorno 12 gen 2022
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Eccellente

Letebele

Soggiorno di 2 notti a ottobre 2021
Risposta di E Rotsides, il giorno 9 ott 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terribile

Noluthando

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad Lakes Hotel
Hotel is not clean. Carpets I can't even express myself. I even had to change rooms
Soggiorno di 1 notte a ottobre 2021
Risposta di E Rotsides, il giorno 4 ott 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

2/10 Terribile

Dea

Soggiorno di 2 notti a settembre 2021
Risposta di E Rotsides, il giorno 4 ott 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Eccellente

Sibusiso

Soggiorno di 1 notte a settembre 2021
Risposta di E Rotsides, il giorno 2 ott 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

Augustin

Soggiorno di 1 notte ad agosto 2021
Risposta di E Rotsides, il giorno 2 ott 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 Terribile

Mike

Soggiorno di 1 notte ad agosto 2021
Risposta di E Rotsides, il giorno 2 ott 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Eccellente

Uwais

Soggiorno di 1 notte a luglio 2021
Risposta di E Rotsides, il giorno 27 lug 2021
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options

6/10 Soddisfacente

Amina

Soggiorno di 2 notti a giugno 2021
Risposta di E Rotsides, il giorno 1 lug 2021
Good day We are usually known for our great customer service and attention to detail in everything that we do. Can you please specify the issue ?

2/10 Terribile

KEITH

Soggiorno di 4 notti a maggio 2021
Risposta di E Rotsides, il giorno 29 giu 2021
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at info@thelakeshotel.co.za. If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Eccellente

S

Soggiorno di 2 notti a maggio 2021
Risposta di E Rotsides, il giorno 2 giu 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

Maditau

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2021
Risposta di Evis, il giorno 17 mag 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

Mohamed Wael

Soggiorno di 1 notte a marzo 2021
Risposta di E Rotsides, il giorno 17 mag 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Eccellente

Stephen

Soggiorno di 4 notti a marzo 2021

8/10 Buono

Nolwazi

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a febbraio 2021
Risposta di E Rotsides, il giorno 8 feb 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2020
Risposta di E Rotsides, il giorno 11 gen 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Tshegofatso

Soggiorno di 2 notti a dicembre 2020
Risposta di E Rotsides, il giorno 11 gen 2021
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Khumbelo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
👌
It was 👌
Soggiorno di 2 notti a dicembre 2020
Risposta di E Rotsides, il giorno 15 dic 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Phindile

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Royalty
Very amazing, room spacious and clean.. beautiful view
Soggiorno di 1 notte a dicembre 2020
Risposta di E Rotsides, il giorno 13 dic 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Buono

Kamogelo

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2020
Risposta di E Rotsides, il giorno 30 nov 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

6/10 Soddisfacente

A

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Neutral experience
Property in need of upkeep. Tiles falling off staircases. Room stuffy. Breakfast was ok. Wifi erratic.
Soggiorno di 1 notte a novembre 2020
Risposta di E Rotsides, il giorno 1 dic 2020
We are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind If you give us the chance, we will definitely win you back. Your feedback makes us better.

10/10 Eccellente

Tamra

Soggiorno di 1 notte a novembre 2020
Risposta di E Rotsides, il giorno 13 dic 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Ivan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel great view and excellent service
Soggiorno di 2 notti a novembre 2020
Risposta di Evis, il giorno 17 nov 2020
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options Looking forward to your next visit with us

10/10 Eccellente

Nabeel

Soggiorno di 1 notte a novembre 2020
Risposta di E Rotsides, il giorno 30 nov 2020
Thank you for taking the time to leave us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options Looking forward to your next visit with us Best Regards,

6/10 Soddisfacente

Sadaam

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2020
Risposta di Evis, il giorno 17 nov 2020
We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at Cielo@thelakeshotel.co.za. If you give us the chance, we will definitely win you back. Your feedback makes us better. 

10/10 Eccellente

Crystal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Home away from home
We will definitely go back, felt like home and the surroundings where so peaceful and staff friendly
Soggiorno di 1 notte a settembre 2020
Risposta di Evis Rots, il giorno 1 ott 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

10/10 Eccellente

Dhavarani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Excellent stay. We enjoyed everything. Staff very friendly. Will definately recommend.
Soggiorno di 2 notti ad agosto 2020
Risposta di Evis Rotsides, il giorno 2 set 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Buono

Jaycen

Soggiorno di 1 notte ad agosto 2020
Risposta di E, il giorno 17 set 2020
Thank you for taking the time to share your prestige opinion We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Really good stay
Soggiorno di 1 notte a gennaio 2020

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very spacious room.Pleasant surroundings with the lake.Staff were friendly and helpful.
Soggiorno di 4 notti a dicembre 2019

10/10 Eccellente

Ajayi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019

10/10 Eccellente

Natasha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel and lovely staff
I was picked up from airport and taken to the hotel by lovely gentleman, I was checked in with no issues and the overall stay was perfect. All staff were polite.
Soggiorno di 8 notti a ottobre 2019

8/10 Buono

Dr OWEN

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2019

10/10 Eccellente

Tamra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mini Break
Great mini break
Soggiorno di 1 notte a maggio 2019