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Recensioni per Valverde Country Hotel

3 out of 5
Valverde Country Hotel
Plot 5 Lammemoor, Muldersdrift, Gauteng

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 5 su 17 recensioni" "
Valutazione di 8 - Buono. 4 su 17 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 17 recensioni" "
Valutazione di 4 - Scarso. 0 su 17 recensioni" "
Valutazione di 2 - Terribile. 2 su 17 recensioni" "

7,8/10

Pulizia

8,0/10

Personale e servizio

6,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jomo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very friendly staff. Very helpful. Shower drainage not good. Iron and iron boards not accessible
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Marie

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We were never informed of power cuts and its corresponding impact in a room with small fan and the inability to open windows due to plenty of mosquitoes and other insects. The whole family had an awful night and were dumbfounded to learn that they have a generator and simply forgot to put it on. This is appalling customer service. No indication of depth sign around a swimming pool which plunges up to 2 metres and you can just imagine the risk for the customers Customer care zero
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Fulufhelo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A night well spent.
The hotel is in a quiet and relaxed environment. The room where we slept was spacious. The gentleman who was a receptionist during the night was very helpful and friendly. We really enjoyed our stay.
Soggiorno di 1 notte ad aprile 2021

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
The plumbing needs definite attention. You either cooked or froze, no in between. The hair dryer cord was looped though 2 holes in the closet, making it impossible to use and no mirror was anywhere near the dryer and plugs in the room.
Soggiorno di 1 notte ad agosto 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Chill Quality Time
My experience was enjoyable especially since it was a last minute booking. The room was spacious, clean and warm.
Soggiorno di 1 notte a giugno 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Valverde Country Hotel was perfect for my time in South Africa. The rooms were furnished with lovely antiques and the gardens were immaculately groomed. A room on the second floor has the best internet connection. The restaurant offers a nice selection and happily meets special dietary requests. There is no AC for hot months; but that goes for most hotels in SA. I plan to stay again in December.
Soggiorno di 13 notti ad aprile 2019
Risposta di Joaquin Valverde, il giorno 13 mag 2019
Dear Customer, thank you very much for your lovely review and stay at Valverde, we loved hosting you and looking forward to seeing you and your family again in December

8/10 Buono

Thato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff hotel
The Staff was really friendly and accommodating. They went above and beyond to make sure our stay was comfortable

6/10 Soddisfacente

Hesma

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera

8/10 Buono

Lance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
huge comfortable bed but very hot as there is no air conditioner
Risposta di General Manager, il giorno 7 nov 2016
Dear Customer, I am very sorry about the room being very hot. we had the hottest week in many years with temperatures reaching nearly 35 degrees. thanks for your feedback regards JP the Owner

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointing
Disappointing. The room was dusty and the bedding was dirty.
Risposta di General Manager, il giorno 7 nov 2016
Dear Customer. I am very sorry about your experience. could you please let me know what room you stayed so that I can take it up with housekeeping? regards jp the Owner

10/10 Eccellente

Maggie C, Alberton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Better Anniversary each year
Valverde has always made a special effort to help us celebrate our anniversary and make it special. They go the extra mile to make you feel welcome.
Risposta di General Manager, il giorno 7 nov 2016
Dear Maggie thank you very much for your kind words. we are happy to hear your anniversary was awesome, we wish you many years of happy marriage! JP, owner

6/10 Soddisfacente

Claudia, Johannesburg

Mi è piaciuto: Pulizia
Overall good value, but don't expect a retreat
The garden of the hotel was fabulous and we had a great service at the restaurant. 10 points to our chef Temba for that. He was very friendly and professional. The hotel was booked for weddings every day and this could be a problem if you're looking for a silent retreat in the countryside. The dwelling rooms have a thatched roof, so you can forget about noise insulation. The noise from the road nearby was bad at times. The rooms were also quite dark and I would love to see an option for a brighter lamp. The rooms were nice and tidy, but there seemed to be a problem with the plumbing in the bathroom as the bathroom smelled like sewerage. I would recommend the burgers at the restaurant of this place. They were of excellent value.
Dear Claudia thank you very much for taking the time to write a review. We really appreciate your comments and we will work on the lighting for the rooms and since your stay we did have a problem in the plumbing that has since been rectified. have an awesome day regards

6/10 Soddisfacente

Bongi, Johannesburg

Short stay
If you looking for a quiet get away just make sure you contact the hotel and find out if there is a function taking place. I had a room near a wedding venue and heard the whole event. Luckily I was there for another function so was in my room for a short while and when I got back the weeding was over.
Dear Bongi thank you very much for taking the time to write your review. we are indeed a function venue and always inform our guest before they book if we will have a function on the day they would like to stay with us regards JP

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di General Manager, il giorno 7 nov 2016
thanks for the feedback regards

6/10 Soddisfacente

Solomon, United States

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Beautiful Location and setting
We were really impressed from the get-go with showing up and the customer service of the staff. The hotel and grounds are very beautiful. Location really good place for short trips to the Lion Park or Sandton area, which has a lot of stuff to do. Looks like a great place to go road biking and pricing was really good. The Hotel advertises free Wifi. During our visit I asked three times for help getting the Wifi to work in our room. Never ended up working, they did give me a wireless device to try, but that didn't work either. Our shower and sink knobs would shock us when the ground was wet. We ended up having to use towels to turn on and off the water. The mattress we slept on was thin, not very good quality, and slept poorly. A lot of Ants invading our room. We did book last minute so I'm assuming we were probably in their lesser quality rooms.
Risposta di JP, il giorno 30 giu 2015
Dear Customer thank you very much for taking the time to write a review about Valverde :-) We are very sorry about the internet issue, it is a bit of a problem but we have since gotten another service provider and installed more devices to boost the signal and it seems that the problem is resolved we did have a "small" problem with the ants! We got some professional help for this and the ants have gone quieter for now. Being in the country side it is a bit tricky to keep this little fellas away for long. The mattresses have been replaced recently but I will get them checked to see why you weren't comfortable on them regards JP

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 7 nov 2016
we are sorry that we didnt meet your expectations, would love to hear how we can improve. regards JP owner

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Immaculate grounds!
thank you very much for your comment. we are very proud of our gardens! :-)