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Outrigger Kona Resort and Spa

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Recensioni

7,8 su 10
Buono

Servizi più richiesti

  • Spa
  • Vasca idromassaggio
  • Bar
  • Colazione disponibile
  • Servizio in camera
  • Parcheggio disponibile

Opzioni della camera

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Informazioni sulla zona

Mappa
Ehukai Street, 78-128, Kailua-Kona, HI, 96740

Ristoranti

  • ‪L&L Hawaiian Barbecue - ‬4 min in auto
  • ‪Magics Beach Grill - ‬7 min in auto
  • ‪Da Poke Shack - ‬9 min in auto
  • ‪Kaya's - ‬12 min in auto
  • ‪Tropics Tap House - ‬4 min in auto

Servizi della struttura

Connessione Internet

  • Disponibile in tutte le camere: Wi-Fi

Parcheggio e trasferimenti

  • Navetta gratuita per la spiaggia
  • Parcheggio in loco (25 USD - (a notte)
  • Parcheggio con servizio di ritiro e riconsegna dell'auto in loco (35 USD - (a notte)
  • Parcheggio accessibile in sedia a rotelle disponibile

Pasti e bevande

  • La colazione a buffet è disponibile a pagamento tutti i giorni dalle 06:00 alle 10:30. L'importo va da 29,95 a 29,99 USD per gli adulti e da 12,50 a 15 USD per i bambini
  • 4 ristoranti
  • Snack bar/negozio di gastronomia
  • Un bar a bordo piscina
  • Un bar o una caffetteria
  • Un bar/lounge

Ristoranti in loco

  • Haleo Luau
  • Holua Poolside Bar and Lo
  • Kaiulu Sheraton Club Loun
  • Rays on the Bay

Cose da fare

  • 2 campi da tennis all'aperto
  • 2 piscine all'aperto
  • Beach volley
  • Centro benessere aperto 24 ore su 24
  • Corsi di yoga
  • Lezioni di fitness
  • Moto d'acqua personale
  • Mountain bike
  • Noleggio di biciclette gratuito
  • Pallacanestro
  • Piscina per bambini
  • Sala giochi
  • Shopping
  • Spa con servizi completi
  • Surf/bodyboarding
  • Tavolo da biliardo
  • TV nelle aree comuni
  • Vasca idromassaggio

Per famiglie

  • 2 piscine all'aperto
  • Culla gratuita
  • Frigorifero con congelatore di dimensioni standard in camera
  • Lavanderia self-service
  • Letto aggiuntivo (con supplemento)
  • Lettore DVD
  • Negozio di generi alimentari/minimarket
  • Piscina per bambini
  • Sala giochi
  • Snack bar/negozio di gastronomia

Servizi di base

  • Cassaforte disponibile alla reception
  • Lavanderia self-service
  • Negozio di articoli da regalo/edicola
  • Negozio di generi alimentari/minimarket
  • Quotidiani gratuiti nella hall
  • Reception aperta 24 ore su 24

Servizi agli ospiti

  • Assistenza per tour e biglietti
  • Facchino
  • Personale poliglotta
  • Pulizie (su richiesta)
  • Servizi concierge
  • Servizi per matrimoni
  • Servizio di lavanderia/lavaggio a secco

Servizi business

  • 4 sale per riunioni
  • 533 metri quadrati di area per conferenze
  • Business center aperto 24 ore su 24

All'esterno

  • Cabine a bordo piscina (con supplemento)
  • Giardino
  • Lettini per la piscina
  • Ombrelloni
  • Terrazza panoramica

Spa con servizi completi

  • Aromaterapia
  • Bagno turco
  • Bendaggi corpo
  • Idroterapia
  • Manicure/pedicure
  • Massaggi deep tissue
  • Massaggi per sportivi
  • Massaggi prenatali
  • Massaggi svedesi
  • Scrub corpo
  • Spa aperta solo in alcuni giorni
  • Trattamenti per il viso
  • Wrap depuranti

Accessibilità

  • Per specificare eventuali esigenze in termini di accessibilità, contatta la struttura tramite le informazioni riportate sulla conferma della prenotazione.
  • Accessibile in sedia a rotelle (possibilità di limitazioni)
  • Allarme antincendio visivo
  • Area accoglienza accessibile in sedia a rotelle
  • Area fitness accessibile in sedia a rotelle
  • Ascensore
  • Barra di sostegno accanto al WC
  • Barra di sostegno nella vasca
  • Business center accessibile in sedia a rotelle
  • Dispositivi con tecnologia assistiva per l’audio
  • Doccia per trasferimento da sedia a rotelle
  • Maniglie della porta con leva
  • Parcheggio accessibile in sedia a rotelle
  • Percorso accessibile in sedia a rotelle
  • Percorso fino all’ascensore accessibile in sedia a rotelle
  • Piscina accessibile in sedia a rotelle
  • Prese elettriche a un’altezza inferiore nel bagno
  • Segnaletica in braille/in rilievo
  • Serratura della porta a un’altezza inferiore
  • Soffione della doccia regolabile in altezza
  • Spa accessibile in sedia a rotelle
  • Spioncino a un’altezza inferiore sulla porta
  • Toilette pubblica accessibile in sedia a rotelle

Altri servizi/dotazioni

  • 7 piani
  • Sala da ballo
  • Struttura riservata ai non fumatori

Servizi della camera

Camera da letto

  • Biancheria da letto di alta qualità
  • Biancheria da letto ipoallergenica
  • Culla gratuita
  • Letto aggiuntivo (con supplemento)

Bagno

  • Accappatoi
  • Articoli da bagno gratuiti
  • Asciugacapelli
  • Asciugamani forniti in loco
  • Combinazione doccia/vasca
  • Pantofole
  • Vasca da bagno a immersione totale

Intrattenimento

  • Film pay-per-view
  • Lettore DVD
  • TV LCD da 55 pollici con canali digitali premium

Pasti e bevande

  • Bottiglia di acqua gratuita
  • Frigorifero con congelatore di dimensioni standard
  • Macchina per caffè/tè
  • Minibar
  • Servizio in camera

Altri servizi/dotazioni

  • Accesso tramite corridoi esterni
  • Aria condizionata (climatizzatore)
  • Camere comunicanti disponibili
  • Cassaforte adatta a laptop
  • Ferro/Asse da stiro
  • Quotidiani gratuiti
  • Scrivania
  • Telefonate urbane gratuite
  • Telefono

Regolamenti

Metodi di pagamento

Informazioni importanti

La struttura è conosciuta anche come

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Recensioni su Outrigger Kona Resort and Spa

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 385 su 1002 recensioni
Valutazione di 8 - Buono. 324 su 1002 recensioni
Valutazione di 6 - Soddisfacente. 156 su 1002 recensioni
Valutazione di 4 - Scarso. 78 su 1002 recensioni
Valutazione di 2 - Terribile. 59 su 1002 recensioni

8,2/10

Pulizia

8,2/10

Personale e servizio

7,8/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10

Tutto come immaginato: ottimo, location bellissima.
Soggiorno di 8 notti a luglio 2018

8/10

This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them.
Soggiorno di 7 notti ad aprile 2022

10/10

Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort.
Soggiorno di 1 notte a marzo 2022

8/10

It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable.
Soggiorno di 6 notti a marzo 2022

8/10

Soggiorno di 1 notte a marzo 2020

8/10

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Soggiorno di 3 notti a luglio 2020

10/10

Amazing location and view of ocean
Soggiorno di 13 notti a gennaio 2022

8/10

The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well.
Soggiorno di 8 notti a dicembre 2021

10/10

Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean.
Soggiorno di 8 notti a ottobre 2021

8/10

Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great.
Soggiorno di 6 notti a ottobre 2021

2/10

We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning. Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk.
Soggiorno di 7 notti a giugno 2021

8/10

Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car.
Soggiorno di 8 notti a ottobre 2021

10/10

Soggiorno di 8 notti a ottobre 2021

8/10

Soggiorno di 14 notti a settembre 2021

10/10

All my famiy is really happy whit everything
Soggiorno di 4 notti a settembre 2021

4/10

Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture. I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip.
Soggiorno di 6 notti a settembre 2021

4/10

Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed
Soggiorno di 4 notti a settembre 2021

6/10

Staff was very friendly
Soggiorno di 4 notti ad agosto 2021

10/10

Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10.
Soggiorno di 6 notti ad agosto 2021

10/10

Soggiorno di 7 notti ad agosto 2021

8/10

For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols.
Soggiorno di 4 notti ad agosto 2021

8/10

Soggiorno di 8 notti ad agosto 2021

10/10

Great service beautiful room
Soggiorno di 2 notti ad agosto 2021

8/10

I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar.
Soggiorno di 7 notti ad agosto 2021

10/10

Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities.
Soggiorno di 4 notti ad agosto 2021