Hey Janepher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East - Expo Center. It's amazing to se that our staff created an ideal experience, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for your wonderful compliments !!

Hello Bryan,Thank you for choosing to stay at our Red Roof Inn Kalamazoo East - Expo Center. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

We appreciate your rating and glad to hear you enjoyed your stay! Have a safe and amazing weekend!

Hi Amanda,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kalamazoo East - Expo Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you, Steve, for telling us about your stay at the Red Roof Inn Kalamazoo East - Expo Center. Please accept our apologies for any issues you encountered during your recent visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Dejay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking the time to write about experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. Diana, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about everything was fine at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Diana, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Andrea. The staff and I at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER were disappointed to see your 2/5 score following your stay. You indicated that your stay could be better. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as a broken amenity in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as a broken amenity in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Elio. The staff and I at the Red Roof Inn Kalamazoo East - Expo Center appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Eddie,I appreciate you sharing your feedback following your stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

Hello Cherie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Derek,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our showers to be great and the rooms to be quiet prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Adrienne,Thank you for your feedback following your recent visit with us at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. You mentioned you liked our free pet policy and you had an affordable stay. Our goal here at Red Roof is providing valuable, clean and comfortable experiences for all our guest. Please know we appreciated the feedback and your business with us.Thank you again for your comments.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Wes,I am happy to read your stay was enjoyable here at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER It was good to hear you liked our free pet policy. We truly appreciate your positive remark. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Mariah, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you, Mary, for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Bryan,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the lack of breakfast at our hotel and the cleanliness not being up to your standards. As it relates to breakfast, there are restaurants close by.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Jasmine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am happy to hear that you found the rooms to be nice and our price to be good resulting in a 5/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Nick,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the conditions of the toilet you mentioned, the comfortability of the bed not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Dursitu, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Mamba,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel not being up to your standards.Thank you again for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof Management RediResponse Specialist

Dear Harry,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. It's good to hear that you found our front desk staff to be very nice and professional. However, I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding the broken toilet seat and the cleanliness of the linens are troubling. Upon investigations, I am seeing where you were offered a full refund on our end, waiting on Expedia to confirm. Also Management is aware of your concerns.Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you have a good day.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Danielle,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof surpassing your expectations. We're happy to see that our friendly staff, clean rooms and reasonable prices positively impacted your stay. However, you indicated that the cleanliness of the room did not meet your expectations. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay here at Red Roof.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Thank you for sharing feedback with us. We are extremely sorry to read regarding your experience at our location. We have identified the leak above the ceiling and is in process being addressed along with the cleanliness of the floors. We hope you had a safe rest of your weekend!

Thank you for taking a moment to complete our survey, Danelle. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Alexis, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Julie, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Steven,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the area of the hotel that was not to your liking. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Derek, It is so wonderful to see that we at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our convenient location an close proximity to good options. You would however have liked better towels. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear April,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We are happy to know that you found Redroof staff and room to be nice, however, we are sorry to read that you had a unpleasant encounter with the cleanliness of the floor and the area in which the property is located. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Dear Gretchen,We are sorry to hear your recent experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Wir freuen uns über Ihr Lob für unseren Standort und freuen uns über Empfehlungen, die wir ergänzen können. Wir hoffen, dass Sie uns das nächste Mal, wenn Sie wieder in unserer Gegend sind, eine weitere Gelegenheit geben. Ich hoffe, Sie hatten ein sicheres Wochenende!

Dear Tawanna, Thank you for your feedback following your experience with us at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. In response to any hindrances faced we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Andrew,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We are thrilled to know that the staff were friendly, however, we apologize for the encounter you had with the foul odor in the room and the cleanliness not being to your standard. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Hello Kari, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Linda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Kent,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kalamazoo East - Expo Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof amazing, attentive staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Katie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kalamazoo East - Expo Center. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hi Kent!I appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East - Expo Center. I am thrilled that you found our location quiet and our rooms comfortable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

Thank you for taking a moment to complete our survey, Alina. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Hello Kent,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kalamazoo East - Expo Center. It is so rewarding to read that you had great encounters with us and we truly appreciate you letting us know you were satisfied with the comfort and quality of our rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Hi Rachel,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Kalamazoo East - Expo Center. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Catherine,I appreciate you sharing your feedback following your stay at the Red Roof Inn Kalamazoo East - Expo Center. It upsets me to read that your stay fell short of your expectations due to the upkeep, the uncleanliness of your room and the bathroom door which hindered your stay. I am sorry for your experience. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist