6/10 Soddisfacente
Benjamin
Viaggio di coppia
16 ago 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I booked Kurunduketiya as a birthday present for my partners 30th and some nice accommodation to finish our holiday at. However due to poor administrational errors, the resort didn’t have the correct details of our booking which we had paid for in full. It wasn’t until I reached out with questions about the booking 5 days prior that they contacted me to tell me that they had double booked and that we had to cut our stay short one night. They did offer up accomodation at another resort, however it was far inferior and had poor reviews. This then meant that rather than relaxing and enjoying our final day in Sri Lanka, we had to pack up and move to different accommodation for the final night.
What made the whole experience worse was that rather than issuing me a full refund promptly, the manager Jayomi took a long time to resolve the issue fully and has ultimately left me out of pocket.
The accomodation itself was beautiful, but it was a very disappointing way to end the trip. Particularly given the way it was handled so poorly with management and Expedia.
Benjamin
Soggiorno di 3 notti a luglio 2024