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Recensioni per The Grand Kandyan

5 out of 5
The Grand Kandyan
89/10, Lady Gordon's Drive, Kandy

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 57 su 115 recensioni" "
Valutazione di 8 - Buono. 35 su 115 recensioni" "
Valutazione di 6 - Soddisfacente. 13 su 115 recensioni" "
Valutazione di 4 - Scarso. 7 su 115 recensioni" "
Valutazione di 2 - Terribile. 3 su 115 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

DENISE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great stay here! Staff were just super friendly and easy going - made the whole 2 week vacation just stress free and enjoyable !
Soggiorno di 14 notti a febbraio 2024

10/10 Eccellente

Raj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel in kandy
Very good hotel to stay in Kandy. Staff very friendly and nice they upgraded our rooms and arranged local tours at reasonable price.
Soggiorno di 2 notti a gennaio 2024
Risposta di PR and Marketing Manager , il giorno 19 gen 2024
Dear Raj, Thank you for your review and rating. we were thrilled to read through your comments. Thank you for the appreciation and we look forward to welcome you back again at the grand kandyan. Kind regards, Imesha M. PR and Marketing Manager

10/10 Eccellente

Pedro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top
Excellent hotel and serbice. Amazing food, sky views, gym and accomodation
Soggiorno di 1 notte a dicembre 2023
Risposta di PR and Marketing Manager , il giorno 19 gen 2024
Dear Pedro, Thank you staying with us at the Grand Kandyan. it was our pleasure to accommodate you here. thank you for your comments on food and overall service. we hope you will visit us again and we look forward to welcome you! kind regards, Imesha M. PR and Marketing Manager

10/10 Eccellente

Adrian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely stay
Soggiorno di 2 notti a novembre 2023
Risposta di PR and Marketing Manager , il giorno 19 gen 2024
Dear Adrian, thank you for your comment and choosing grand kandyan as your preferred accommodation in kandy. we hope you will visit us again in future and we look forward to welcome you! Kind regards, Imesha M. PR and Marketing Manager.

8/10 Buono

Justin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di PR and Marketing Manager , il giorno 24 nov 2023
Dear Justin, thank you for your ratings. it is a pleasure to see that you have enjoyed your stay here at the Grand Kandyan. we look forward to welcome you on another memorable visit. Kind regards, Imesha M. PR and Marketing Manager

10/10 Eccellente

Radhakrishnan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel Excellent food - good vegetarian options Freindly staff Good gym and swimming pool
Soggiorno di 1 notte a novembre 2023
Risposta di PR and Marketing Manager , il giorno 24 nov 2023
Dear Radhakrishnan, We are thrilled to hear you had a wonderful stay with us and our staff added value to your experience. thank you for your comments and rating. we look forward to welcome you once again on another memorable stay. Kind regards, Imesha M. PR and Marketing Manager

10/10 Eccellente

rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One Night in Kandy
I only stayed one night at the Grand Kandyan and only wish it could have been longer. From arrival to departure the staff couldn’t have been more helpful. I really enjoyed the buffet evening meal and also breakfast. If you visit Sri Lanka this is the place to stay.
Soggiorno di 1 notte a giugno 2023
Risposta di Aruni, il giorno 2 lug 2023
Dear Mr. John CannonThankyou so much for spending your time to give us your valuable review. It means so much to us!. We are really glad that you stayed with us and we are so happy that we met and got to know you. You will definitely be remembered!. We are so pleased that you liked the food and our service. Hoping to see you again Take care!Kind Regards,Arunika

10/10 Eccellente

SATORU

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
キャンディ滞在では是非！
キャンディ滞在では是非おすすめしたいです。 夕食朝食付プランが良いです。 外にはロクなレストランがないですがこちらは夕食は非常に豪華なビュッフェです。 屋上のプールは綺麗で広いのにいつも誰もいなくて独り占めみたいに楽しめました。街中から2kmですが歩いても良いですし、Uberでトゥクトゥクが呼べて片道1ドル程度です。
Soggiorno di 1 notte a marzo 2023
Risposta di Shehani, il giorno 27 mar 2023
Dear Ms. Satoru, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent all round
Very enjoyable stay. All the staff were really helpful and welcoming. The room was spacious with nice views from the balcony over looking the city and hills. Rooftop pool was well maintained and I thought the gym had everything I needed. Breakfast and dinner had a wide choice of foods. I would definitively stay here again.
Soggiorno di 3 notti a gennaio 2023
Risposta di Shehani, il giorno 24 gen 2023
Dear Mr. David, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

2/10 Terribile

William

Non mi è piaciuto: Personale e servizio
William Finn
Food very bad and not clean
Soggiorno di 1 notte a ottobre 2022
Risposta di Shehani, il giorno 18 ott 2022
Dear Sir, Thank you for the feedback & sharing what you liked and the areas we need to improve further . As we continue to enhance our product & service to offer the best to all our guests we trust that you would grant us another opportunity to serve you at The Grand Kandyan , Kandy.

10/10 Eccellente

Lalin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! Love the staff and location, especially the staff that went beyond to make sure I had a good stay. I will definitely be back soon.
Soggiorno di 3 notti a settembre 2022
Risposta di Shehani Galliyadda, il giorno 10 set 2022
Dear Ms. Lalin,Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience.Best Regards,Grand Kandyan.

10/10 Eccellente

Mihaela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bel et grand hôtel Chambre magnifique avec très jolie vue Piscine époustouflante sur le toit avec belle vue, très bon dîner avec l'offre demi-pension
Soggiorno di 1 notte ad aprile 2022
Risposta di Shehani, il giorno 16 mag 2022
Dear Mrs. Mihaela, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

8/10 Buono

Ahmed

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Worse wifi coverage
Wonderful opportunity but the hotel need to do something for the wifi because most of the places the coverage is bad Other than that the hotel is really 5 stars
Soggiorno di 2 notti a febbraio 2022
Risposta di Shehani, il giorno 7 feb 2022
Dear Mr. Ahmed, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

10/10 Eccellente

Gerard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel
Wonderful hotel. Staff were so friendly. Views from our balcony or the swimming pool area were incredible. Quick walk to town, lake, temple, etc. But very steep hill on the way. Overall, a wonderful stay and would definitely recommend.
Soggiorno di 4 notti a dicembre 2021

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Three nights of bliss to start Sri Lankan trip
The service here was fantastic. The breakfast was amazing. Roof top swims a delight. Yes, a few things needed fixing up in our room but to be honest this is five star luxury at UK bed and breakfast prices. It felt special to be there and everyone treated you as such. If you get the chance seek out tuk tuk driver Jenudeen too. He is outside the hotel most days and has great prices for day trips and will take you everywhere all day.
Soggiorno di 3 notti a febbraio 2020

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Location
Good location with perfect view of Kandy, good service. Want to really recommend the TucTuc guide living next to the Hotel, Mr T. Jenudeen, he showed us a lot of Kandy, the market, Indiana Jones movie site and a lot of other places.
Soggiorno di 2 notti a febbraio 2020
Risposta di Dhanushka, il giorno 26 feb 2020
Dear Valued Guest, Thank you for taking time to write a review. We are pleased to read that you had a pleasant stay with us and had enjoyed the view of kandy.It is truly encouraging for our team to read that we were able to offer a good service. It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a gennaio 2020
Risposta di Dhanushka, il giorno 18 gen 2020
Dear Valued Guest, Thank you for taking time to rate us following your recent stay at The Grand Kandyan. .It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

10/10 Eccellente

Rfussy, b

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Luxurious and great poolside bar. Really nice passion mojito cocktail. You can’t really walk into the main area but they can organise transport for you.
Soggiorno di 1 notte a gennaio 2020
Risposta di Dhanushka, il giorno 15 gen 2020
Dear Valued Guest, Thank you for taking time to write a review following your recent stay at The Grand Kandyan. We are pleased to read that you had a pleasant stay with us and had enjoyed the service at our bar. It is truly encouraging for our team to read that we were able to offer a best product to satisfy the guest.It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

6/10 Soddisfacente

Faisal

Mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a dicembre 2019
Risposta di ., il giorno 6 gen 2020
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on your net visit to The Grand kandyan.

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Surprising for a 5 star property pool washing rooms don’t have soap / shower gels.
Soggiorno di 1 notte a dicembre 2019
Risposta di The Grand Kandyan, il giorno 30 dic 2019
Thank you for your feedback. I would like to offer my sincerest apologies for the problems you encountered during your stay at The Grand Kandyan. However, we will certainly address this issue directly to the relevant departments. Also, we hope that all is not lost you would give another chance to serve you and restore your faith in us.

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 2 notti a dicembre 2019
Risposta di ., il giorno 6 gen 2020
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on you next visit to The Grand kandyan.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019
Risposta di ., il giorno 6 gen 2020
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on you next visit to The Grand kandyan.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and tidy. Excellent location and the roof top pool agrest relax after a hot day
Soggiorno di 1 notte a novembre 2019
Risposta di Management, il giorno 27 nov 2019
Thanks for staying with us. We appreciate your feedback

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
STUNNING HOTEL! AMAZING HOSPITALITY! BEAUTIFUL ROOMS WITH VIEWS !
Soggiorno di 2 notti a ottobre 2019
Risposta di Management, il giorno 27 nov 2019
Thanks for staying with us. We appreciate your feedback

10/10 Eccellente

Anna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di Management, il giorno 27 nov 2019
Thanks for staying with us. We appreciate your feedback

10/10 Eccellente

Chandima

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2019
Risposta di Your Grand Kandyan Team , il giorno 19 set 2019
Dear Chandima, Thank you for rating us . We hope to see you with us again in near future.

6/10 Soddisfacente

Bridgette

Mi è piaciuto: Pulizia e comfort della camera
We had our son's wedding there, had a few issues which had to be addressed. Pretty disappointing on the whole. Check in was pretty lengthy too.
Soggiorno di 2 notti ad agosto 2019
Risposta di Your Grand Kandyan Team , il giorno 27 ago 2019
Dear Bridgette, Thank you for the review. We are disappointed that your experience was not up to your expectation or not what we aimed to offer. We believe that out team did the best to make the event successful. Also, we hope that all is not lost you would give another chance to serve you and restore your faith in us.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Regal it may look but regal it is not. The most terrible hotel I have ever stayed at in Sri Lanka.
Soggiorno di 2 notti a luglio 2019
Risposta di Your Grand Kandyan Team , il giorno 13 ago 2019
Dear Guest, Thank you for the feedback however appreciate if you could elaborate on your experience for us to to investigate and take action accordingly for further improvement. Once again, Thank you.

8/10 Buono

Frederik

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great hotel
Nice hotell, good service and great food. a little run down tho, I mean it’s supposedly new but yet a little worn out.
Soggiorno di 2 notti a luglio 2019
Risposta di Your Grand Kandyan Team , il giorno 13 ago 2019
Dear Frederick, Thank you for the feedback and certainly , we are doing continued work to keep up the novelty look of the venue. Hope you to see you again with us in near future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grandeur and great mojitos
Impressive place, extravagantly decorated. Stayed here for three nights. It didn’t start off so well for us, as I thought an extra bed for my daughter was already included in the room price. So I got a bit grumpy when it turned out we had to pay extra for it. Mistake was mine though, and to their credit, they gave us a discount. Room was spacious and came with a great balcony with a fantastic view over Kandy. Excellent and affordable laundry service. Beautiful rooftop pool, where there was also a bar where they made great mojitos. Good breakfast buffet with omelettes and waffles cooked to order. Had Indian at the restaurant one night, and it was very good. Staff is extremely nice, and I should especially mention Chaminda, Priyantha and the guy at the pool bar (whose name I unfortunately forgot). Considering it’s a five-star hotel, we didn’t find the meals particularly expensive. But as we’re not really five-star people, did we feel kind of misplaced here? I dare say no. I particularly remember one time when we walked back from town and reached the hotel all sweaty and dirty, dressed in our shabby t-shirts and shorts. And there was the staff, smiling, and all immaculately clean and cool in their suits and dresses. We felt a bit silly, but no-one frowned at us. They always made us feel very welcome. That was nice.
Soggiorno di 3 notti a luglio 2019
Risposta di Your Grand Kandyan Team , il giorno 13 ago 2019
Dear Guest, Thank you for your feedback and we look forward to see you with us again in near future.

8/10 Buono

Fraser

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2019
Risposta di The Grand Kandyan Team , il giorno 4 giu 2019
Dear Fraser, Thank you for you rating and see you again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Huge rooms and a sitting area on each level. The workmanship in the rooms could be improved on. The air conditioning in the general areas was not working. Overall an excellent hotel.
Soggiorno di 2 notti ad aprile 2019
Risposta di The Grand Kandyan Team , il giorno 4 giu 2019
Dear Guest, Thank you for the feedback and we hope to see you again with us in near future .

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
The hotel has a lovely view of Kandy and a pleasant roof top patio with pool.
Soggiorno di 3 notti a marzo 2019
Risposta di Your Grand Kandyan Team , il giorno 8 apr 2019
Dear guest, Thank you for your feedback and hope to see you with us during your next visit to Kandy!

10/10 Eccellente

Shabeeb

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel is very good to stay , the service is very good
Soggiorno di 2 notti a marzo 2019
Risposta di The Grand Kandyan Team , il giorno 4 apr 2019
Dear Shabeeb, We are happy to hear back from you based on your recent visit to The Grand Kandyan and we thank you for your candid feedback. It’s my pleasure to know that you thoroughly enjoyed our hospitality as a valued guest. We look forward to welcome you back.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The place was fine for a 5 star hotel. Very palatial but didn’t have warmth and charm to it. It felt very cold. The rooms were clean and spacious and the bed was very comfortable. Found the staff lovely and very friendly but felt they didn’t seem to have a lot of experience and were slow. If I were to come back I would stay elsewhere
Soggiorno di 2 notti a marzo 2019
Risposta di Your Grand Kandyan Team , il giorno 8 apr 2019
Dear guest, Thank you your constructive feedback and we noted on what you like and the areas need further improvement. While we continue to enhance our products & services hope to see you during your next visit to be at your service and restore your faith in us.

10/10 Eccellente

Lanae

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a marzo 2019
Risposta di Imesha , il giorno 4 apr 2019
Dear Lanea, Thank you for choosing the Grand Kandyan for your recent stay in the city, and for taking the time to share a great review score. We thank you for the opportunity and most sincerely look forward to seeing you soon on your next visit to the hotel only to delight you with an experience to cherish from.

8/10 Buono

Devi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff, multicuisine to palate any type any international traveller. We really enjoyed our stay at the place although it was only a day. Would love to go back.
Soggiorno di 1 notte a marzo 2019
Risposta di your grand kandyan team , il giorno 4 apr 2019
Dear Devi, We are happy to hear back from you based on your recent visit to The Grand Kandyan and we thank you for your candid feedback. It’s my pleasure to know that you thoroughly enjoyed our hospitality as a valued guest. we look forward to welcome you back.

2/10 Terribile

Helen, Reading

Non mi è piaciuto: Condizioni e dotazioni della struttura
Much too expensive for the quality of the hotel
Beware, the Grand Kandyan is a long way from being “a paradise that awaits” as advertised. It certainly has 5 star prices and the ground floor has a feel of palatial grandeur with the marble floors, chandeliers and well dressed doormen. However this grandeur is a thin veneer and is soon lost as you move up through the hotel. The hotel feels unloved and in need of major refurbishment. The thick carpets everywhere smell of damp and although the rooms are of good size and well appointed the en-suite was not 5 star with the shower door not fitting, leaking water everywhere with black grime where it met the floor. However the worst is the “roof top pool and sky lounge” which sounds great until you see it. This area was the worst we experienced in all Sri Lankan hotels on our trip. Horrid concrete surround to an ice cold pool with wheels that fell off rusty metal sun loungers and no real area to sunbathe in. The hotel was a real disappointment considering its comparative price to other hotels and we would certainly recommend that you avoid this experience at all costs.
Soggiorno di 2 notti a febbraio 2019
Risposta di Your Grand Knaydan Team, il giorno 11 mar 2019
Dear Helen, Thank you for the feedback on your recent experience with us. We take your comments as an instrument for us to improve further where necessary. Kindly be informed that Sky Lounge where you will see the panoramic view of the surrounded mountain is on the 6th floor and not with roof top pool in 5th floor. We believe in continuous improvement and continual maintenance works are in place to keep up the quality of the products as a five start hotel. Hope all is not lost and you will give us another opportunity to serve you and restore your faith in us

10/10 Eccellente

Patrick, Helsinki

Mi è piaciuto: Pulizia
erittäin hyvä palvelu, loistava sijainti rinteessä josta hienot näkymät. hyvä ruoka thai ja intialaisravintolassa.
Soggiorno di 3 notti a febbraio 2019
Risposta di Your Grand Kandyan Team , il giorno 5 mar 2019
Dear Patrick, Thank you for the review and five star rating . We look forward to welcome you back to Grand Kandyan during your next visit to Kandy.

10/10 Eccellente

Andreas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Underbart hotell
Underbart hotell! Roomservicen var utmärkt, otroligt hjälplig personal och bra service. Det enda om man måste hitta något som inte var perfekt så var det wi-fi på rummet som var sådär. Annars utmärkt!
Soggiorno di 1 notte a febbraio 2019
Risposta di Your Grand Kandyan Team , il giorno 19 feb 2019
Dear Andreas, Thank you for the lovely review and rating. We shall certainly check on wifi and hope to see you again with us during your next trip to Kandy.

10/10 Eccellente

Malgorzata

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Obsługa bardzo sympatyczna , hotel zadbany, b. dobre śniadanie. Miły pobyt!
Soggiorno di 1 notte a gennaio 2019
Risposta di Your Grand Kandyan Team , il giorno 18 gen 2019
Dear Malgorzata, Thank you for staying with us and for the review. We hope you shall visit us again in near future.

4/10 Scarso

laurent, paris

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hôtel très décevant pour le prix
Hôtel 5 étoiles mais qui ne les mérite pas Hôtel très kitch et bling bling Moquette dans la chambre sale, très mauvaise odeur dans la salle de bains Beaucoup de bruit certainement dû à des problèmes de climatisation Nous avons dîné au buffet mais là également très déçu car de très mauvaise qualité. Les fruits de la chambre furent appréciés Le seul point positif de la chambre de luxe est la vue magnifique.
Soggiorno di 1 notte a gennaio 2019
Risposta di Your Grand Kandyan Team , il giorno 14 gen 2019
Dear Laurent, Thank you for the feedback. We are disappointing that your experience was far below than we expect to offer to our guest. We do apologize for the shortfalls. We Believe in continues improvement and do what is necessary to continue to be the best . Hope all is not lost and you shall give another opportunity for us to restore your faith in us.

4/10 Scarso

Viaggiatore verificato

Soggiorno di 1 notte a dicembre 2018
Risposta di Your Grand Kandyan Team , il giorno 14 gen 2019
Dear guest, Thank you for rating us. Hope to see you again during your next visit to Kandy.

10/10 Eccellente

Chloe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hotel in sri lanka
The thai restraunt was amazing...great value for money. Room was luxury at its best. Staff were so friendly and professional
Soggiorno di 2 notti a dicembre 2018
Risposta di Your Grand Kandyan Team , il giorno 10 gen 2019
Dear Chloe, Thank you for the review. We hope to see you again with us soon.

10/10 Eccellente

Steve, Killcare Heights Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grand hotel overlooking Kandy. Beautiful appointments and fantastic and friendly staff. I would definitely recommend the pool bar and pool area. We would also recommend a massage at the spa, it is inexpensive and the two staff are very friendly.
Soggiorno di 3 notti a dicembre 2018
Risposta di Your Grand Kandyan Team , il giorno 10 gen 2019
Dear Steve, Thank you for the lovely review & recommendation. We hope to see you again and be at your service.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
I arrived there on a weekend and I had a long travel and needed rest. There was an event with loud music that was reaching all the rooms till midnight. As for the room, it was spacious and nice. However, it wasn’t that very clean when I arrived. The lobby is so spacious and nice. Last of all, breakfast buffet should be reconsidered for international travelers. As for me, the taste didn’t suit me well.
Soggiorno di 1 notte a dicembre 2018
Risposta di Your Grand Kandyan Team , il giorno 10 gen 2019
Dear guest, Thank you for the feedback & sharing what you liked and the areas we need to improve further . As we continue to enhance our product & service to offer the best to all our guests we trust that you would grant us another opportunity to serve you at The Grand Kandyan , Kandy.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel, very clean and friendly, however the gym staff need training as they were not the friendly, they did not offer any towels or water.
Soggiorno di 1 notte a dicembre 2018
Risposta di Your Grand Kandyan Team , il giorno 10 dic 2018
Dear guest, Thank you for the feedback. Thank you for sharing what you enjoyed an the areas we need to improve further. As we continue to enhance our service & products , we look forward to seeing you during your next trip to Kandy.

6/10 Soddisfacente

Geir

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Litt falmet glans
Flott hotell med masse "gull", fløyel og marmor, fin utsikt til fjellene, litt fattigslige omgivelser. Overstrømmende service, god frokost med bra utvalg, bra restaurant. Sviktet litt på ventilasjon, vedlikehold, og på renhold.
Soggiorno di 3 notti a novembre 2018
Risposta di Your Grand Kandyan Team, il giorno 8 dic 2018
Dear Geir, Thank you for reviewing us. Appreciate sharing what you loved and the areas we can improve further. As we continue to upgrade ourselves depending your feedback, we look foreword to see you again in near future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2018
Risposta di Your Grand Kandyan Team , il giorno 3 dic 2018
Dear Guest, Thank you for the rating us . We look forward to your next visit in near future.