Vacanze Kensworth

Beautiful room, comfortable bed, big size compared to most accommodations. Responsive customer service, but miscommunication with the information provided by Expedia and the property. No room cleaning and change of bedding. The common area wasn't very clean either, but they always provided coffee, tea, milk and cereal. Silence most of the time, I had a long stay and only one day there was a problem with a smoker. The management solved the issue promptly and safely.

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

very top

Abbiamo trascorso una notte al Goodwin. Host reattivo, gentile, comunicazione adeguata durante i giorni precedenti l'arrivo. Le informazioni finali per il check-in da parte di Expedia, attese entro le 24 ore precedenti, non sono però arrivate in tempo, nonostante il sollecito il giorno precedente l'arrivo. Ci siamo presentati all'ingresso esterno a sera tarda per il check-in, la chiamata al numero preposto non è andata a buon fine. Casualmente una signora sulle scale ci ha notati e gentilmente ci ha fatti accedere, facendo da tramite con l'host per le verifiche. Le informazioni per il check-in di Expedia sono poi arrivate durante la notte. La camera nel seminterrato è nuova, pulita, adeguata. Molto comoda alla metropolitana per il centro, a pochi passi. Consigliato.