Vista dalla camera
Controlla disponibilità

Recensioni per Umalas Hotel and Residence

4 out of 5
Umalas Hotel and Residence
Jl. Umalas II No. 83, Seminyak, Kerobokan, Bali

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 42 su 151 recensioni" "
Valutazione di 8 - Buono. 57 su 151 recensioni" "
Valutazione di 6 - Soddisfacente. 31 su 151 recensioni" "
Valutazione di 4 - Scarso. 12 su 151 recensioni" "
Valutazione di 2 - Terribile. 9 su 151 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

9,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

4,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
lenzuola ed asciugamani tutte con tante macchie gialle
Soggiorno di 6 notti a febbraio 2019
Risposta di Management , il giorno 4 apr 2019
Dear our honorable guest, We are extremely sorry for your inconvenient stay. We will work hard to fix the issues. Thank you for informing us. Your feedback is truly valued! Sincerely yours, Umalas Hotel and Residence Management

2/10 Terribile

Catherine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service. I was given a 2 bedroom apartment. The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean. The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms. The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard. There was no air conditioning in the main living areas but had it in the bedroom which was loud. One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me. I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi. Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property. Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.
Soggiorno di 7 notti a settembre 2023

2/10 Terribile

Stephane

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Horrible
Logement sale, oreillers non lavé de grosses auréoles sur l’oreiller
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
シャワールームが、非常にカビ臭い。 すぐ水が溜まる。 土地感が、ない人には、あまりオススメしません。 観光地からも離れています。 空港までは、約30分です。
Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

Sumiani

Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

HK, Sydney, AUS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked friendly staff, quick request response service and assistance, tasty Bfast. It will be good if they can top up toiletries daily without guest needing to ask and also put label in front of the food and allergies ingridents or egg/ no egg in food.
Soggiorno di 4 notti a dicembre 2019

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bad hotel
Room was dirty, dark, floor was sticky
Soggiorno di 3 notti a ottobre 2019

8/10 Buono

Mirna, Timor Leste

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bom lugar para familias
Apartamento de bom tamanho, 2 TVs, a cama Queen e uma casal. Kitchenette com microondas, geladeira, mas nenhuma louça, tudo precisa ser pedido ao restaurante do hotel. Piscina de bom tamanho que é possível nadar. Academia com equipamentos básicos. Serviço de ah 2x ao dia p Semyniak. Ótimo custo benefício, lugar tranquilo
Soggiorno di 4 notti ad agosto 2019

6/10 Soddisfacente

Myra

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Not for Recommendation.
In our week's stay, we had to change rooms 3 times. In the first room they put us in, upon walking in, we were impressed by the big size of the rooms, more like an apartment. This was Room 1006. Soon, we discovered we had no hot water, there was a leak under the basin and the light outside the bedroom would not turn off. We also had no pool view which was our request when making the booking. The next day, we were moved to room No. 2017. Still no direct pool view. The air conditioner in the room leaked and had wet most of our clothes in the wardrobe directly under the air conditioner! To fix the air conditioner, the maintenance guy just put a plastic container to catch the drips and it made an awful dripping sound, in which it would have been very disturbing to try and sleep with. The bathroom light was very dim, so as a solution, they put up a fluorescent light, which straight away fell & hurt my wifes hand when she caught it. Apparently, they had it just balancing on a loose screw!!!! (so dangerous). The air conditioner in the lounge room also needed fixing but instead they made it very noisy! Tiles were missing from the pool. Wi-fi was very bad. No hairdryer supplied unless requested and you had to pay for a deposit. The fixed shower head is only good for short people. After every shower, the bathroom floor would get flooded. Water also was leaking from the ceiling one evening. There was no plug in the basin in the bathroom, leaving a huge hole in the drain.
Soggiorno di 7 notti ad agosto 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Nice stay in a calm area
Well priced hotel with very nice staff
Soggiorno di 4 notti ad agosto 2019

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Awesome area to stay in Bali...
Awesome area to stay in Bali... The Umalas area still has the old Bali feel... The hotel has friendly service and in its day, would have been a beautiful hotel, but sadly it hasn’t been very well maintained... It’s a little run down and has Ann old fashioned look and feel... It really needs a little makeover and to be restored to its former glory... The deck around the pool is dangerous and desperately need replacing! The AC’s were extremely noisy! linen and towels altho clean, were old and tied... The wifi was impossible to login too and not worth using... if they fix these few things it would be a great place to stay!
Soggiorno di 6 notti a febbraio 2019
Risposta di management, il giorno 4 apr 2019
Dear our honorable guest, We are extremely sorry for your inconvenient stay. Your feedback is truly valued! Thank you for letting us know. We will work hard to fix the issue. Best Regards, Management of Umalas Hotel and Residence

2/10 Terribile

A

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
部屋が広くて安いので、値段相応といえばそうなるのですが、古い汚い。エクスペディアであると書かれているものがない。例えば、ドライヤー、ランドリー設備。スリッパもなかった。朝ごはんがまずい。掃除が行き届いていない点が、何より残念。
Soggiorno di 4 notti a dicembre 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Nice hotel staff & good food, poor room quality
The staff was extremely friendly and nice, and the food at the hotel restaurant is really good. But the actual room wasn’t as great. My bathroom was clean, but it didn’t look the best. The WiFi dropped repeatedly. And there was construction outside my room, which made it difficult to just relax in the room when I wanted a break from sightseeing. There were also a number of appliances that malfunctioned during my stay, including the TV and the safe. The price was cheap, so it’s a good option if you’re low on cash. But I wouldn’t stay here again, if I have a chance to return to Bali.
Soggiorno di 8 notti a dicembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Centrazl gelegen restaurant op het dak prijs kwaliteit heel goed
Soggiorno di 1 notte a novembre 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a ottobre 2018

8/10 Buono

E

Mi è piaciuto: Personale e servizio e comfort della camera
Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool
Soggiorno di 3 notti a settembre 2018

8/10 Buono

Viaggiatore verificato

ルーフトップレストランがおすすめ
ルーフトップレストランが美味しくて安い、２度もランチで利用しました！ でも同じレストランなのに、朝食はイマイチでした
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Gilbert

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This hotel is falling apart, obviously filthy
Handuk yang sudah tidak layak untuk dipakai dengan warna yang sudah kotor dan lusuh lebih layak disebut bath rug, toilet yg kotor,bed sheet dengan noda dimana2 dan berlubang,duty manager dan reception yang tidak sigap dengan menanggapi hal tsb
Soggiorno di 1 notte a giugno 2018

8/10 Buono

osman

Mi è piaciuto: Personale e servizio
اقامة مقبوله .
اقامة مقبوله . الفندق موقعه في منطقة هادئة وبعيد عن الخدمات والشاطئ .
Soggiorno di 4 notti a giugno 2018

10/10 Eccellente

Guy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Umalas paradis
Juste beaucoup trop de bruit lors de réception de cars scolaires, hormis cela hôtel tres calme.
Soggiorno di 13 notti a maggio 2018

6/10 Soddisfacente

Rossco, Adelaide

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Some highs but one major low.
We stayed at Umalas Hotel and Residence for three weeks and found it to be mostly a positive experience. The high points would be the excellent staff, all very friendly and willing to help out in any way they can. The low point would be it's a bit old and tired and it also has just about the worst Wi-Fi internet connection we have ever tried to use, slow, unsecure and it either drops out constantly or doesn't connect up at all, it's truly dreadful and if you want or need Wi-Fi in a hotel, well do not come here, just straight away look elsewhere, it's really not up to scratch. Arriving late one night the reception desk arranged a welcome drink for us while we filled in the paperwork, it's pretty standard stuff in Asia but still a nice touch. The rooms themselves, or a least our one bedroom room on the first floor was decidedly odd in layout and equipment. There is a small kitchenette in the living space, it has a microwave and fridge but there is nothing much in they way of cooking or eating utensils, the front desk staff will provide anything you ask for though, like plates, bowls, tea-towels etc. Also in the living space is a lounge and a TV and that's where it starts to get weird. The TV is mounted onto a wall and the lounge is sitting under it but a right angles, you can't actually sit on the lounge and watch the television unless you do as we did and drag the lounge across the room and push it up against the wall facing the TV. The other really odd, (or just plain bad,) d
Soggiorno di 18 notti a marzo 2018

8/10 Buono

Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel accueillant
Les chambres sont spacieuses et propres, même si les salles de bain pourraient être rénovées. La piscine est super, le personnel vraiment très aimable. On ne capte pas bien la wifi dans les chambres.
Soggiorno di 7 notti ad aprile 2018

8/10 Buono

Emma, New Zealand

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean hotel with gorgeous pool area, great rooftop
Better than expected! This hotel deserves a better rating than it currently has. The staff were super friendly, great pool. Breakfast okay
Soggiorno di 3 notti ad agosto 2017

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Fint ophold til prisen
Pænt hotel, men lidt slidt, kunne godt trænge til en renovering
Soggiorno di 1 notte a luglio 2017

8/10 Buono

Hernan, Sydney

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice hotel, not so nice location
Rooms are big and comfy, AC in every space. Beautiful restaurant in the terrace with nice Indonesian food, although a bit slow. Helpful staff are ok with English. Best parts are breakfast and the pool, super clean and with jacuzzi. location is not the best, but you can take an Uber easily and cheap to the beach (not so good) or the centre in about 20min.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura

8/10 Buono

Samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kamar nyaman dan bersih, tapi lampu di ruangan tv dan kitchen kurang terang

8/10 Buono

Meity

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nyaman, recommended

8/10 Buono

charlie, vancouver, bc

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Decent hotel with great service.
We stayed in a 3 bedroom suite and it was very spacious on the ground floor. We stayed for 12 days and the staff was very helpful if we had any complaints.

8/10 Buono

Mani, melbourne australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel but little bit far from center bali
Good hotel specailly all staff members are very friendly n cooperative wifi is very very slow cant do anything even very hard to open web page breakfast buffet is good bathroom is very old need to be upgrade

10/10 Eccellente

mohammed mizanur rahman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera

6/10 Soddisfacente

Man Sheung, Hong Kong

Bali Trip
We found lots of ants and tiny bugs in the rooms.

10/10 Eccellente

Brett , Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay..very quiet. Central Location.
Well our stay was one night only but was nice. The breakfast serve was exceptional. Would definitely stay again.
Risposta di Kardita Abdul Saleh, il giorno 23 lug 2016
Dear Brett, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review. We're glad you can enjoy everything we have to offer. Thank you again for your review, and we looking forward to welcoming you back in the future. Warm regards, Kardita-Ecommerce

6/10 Soddisfacente

Helena

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia

6/10 Soddisfacente

mm, australia

Mi è piaciuto: Personale e servizio
Good standard for those on a tight budget
The staff are fantastic, the hotel is a little tired but rooms are clean and comfortable beds. Very well priced for tight budgets and close to Seminyak
Dear MM, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review.

8/10 Buono

Keisuke, 名古屋

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
よかった!!
1日目お湯が出なくなり、部屋を変えてもらいました。変えてもらった部屋でもお湯が出なくなりましたが我慢しました。スタッフの対応はすごく親切です。一生懸命に対応してくれます。 歩いて行ける範囲で、数件cafeとパン屋さんもあり、とても流行っていました。コンビニもあります。朝食は期待しない方がいいと思います。

4/10 Scarso

Ramli, Jakarta, DKI

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nothing special this hotel
The cleaness ( many bugs, spider webs @ bedroom ), must asked for the slippers & tooth brush

8/10 Buono

chaaklit, 東京

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
海から遠いけど快適なホテル
オベロイ通りや海からはとおいですが、とても落ち着いた雰囲気でゆっくり過ごせました。 ルーフトップで食べる朝食は最高に気持ちがいい！

8/10 Buono

Jimmy, Madiun, Indonesia

Mi è piaciuto: Personale e servizio e comfort della camera
Hotel kecil yg bagus..
Pertama saya ke tempat ini, saya kaget bahwa posisi hotel ini agak terpencil.. Tapi setelah saya tinggal selama 5 hari di tempat ini, saya mulai bisa merasakan klik di tempat ini. Hotel yang kecil tapi memiliki yang luas dan komplit... Secara kesuluruhan saya merasa puas dengan fasilitas yang diberikan berdasarkan harga kamar yang saya bayarkan.. cuman variasi sarapan yang kurang dan kamar mandi yang agak berbau menjadi sisi negatif selama kami ada di sana.. Tapi kami ingin sekali kembali di musim liburan kami yang akan datang.

6/10 Soddisfacente

Family with one kid, Jakarta

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good price but lots of traffic
We are staying in one bedroom type. The hotel and service was good.. And has great pool. However breakfast not sp good and served ala carte in small potion, maybe because not many guest choose with breakfast. Room condition and kitchenete is perfect, comfy bed, but bathroom has smell odour.. Need maintenance on that.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Reasonable price.
If only the breakfast has rice porridge, something that I always look forward to at the breakfast table in Indonesia.

8/10 Buono

Jeff, zurich

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
great hotel - big rooms
stayed for the 2nd time at this hotel and appreciate the big rooms, the cleanliness

4/10 Scarso

Viaggiatore verificato

Too far away from Seminak taxi difficult
Constantly a hassle to find a taxi, and a taxi that will run with the metre on. No nearby restaurants

10/10 Eccellente

Lena, Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice friendly hotel.
We loved the stay and service.
Risposta di Kardita Abdul Saleh, il giorno 23 lug 2016
Dear Lena, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review. We're glad you can enjoy everything we have to offer. Thank you again for your review, and we looking forward to welcoming you back in the future. Warm regards, Kardita-Ecommerce

10/10 Eccellente

gap79, surabaya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice apartment hotel
big room, nice location. overall good and i will stay at umalas again next time im in bali with my family, the only bad thing is the small bathroom.

8/10 Buono

Gabor, Australia - WA - Perth

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Facilities: Nice pool for laps +sauna; Value: Affordable; Service: Sufficient, Mostly responsive; Cleanliness: Very good not spotless; 'Bali Buddah' delivers healthy take away in the area

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel looked better online
Hotel is not in seminyak is further out on jungle border. Rooms had no facilities or utensils for making food or drinks. Bathrooms were the worst feature of the room and covered in mould

6/10 Soddisfacente

Rich L, Sydney

Stuck at the back....
Nice hotel, friendly staff but I was stuck in a room at the very back where the wifi was poor and the staff congregated in the mornings.. No real view. The hotel was not busy it would have been nice to be given a pool view room.

8/10 Buono

Cindy, Perth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxing & quiet resort hotel.
A lovely peaceful and quiet resort to stay in. Staff were all smiles and so pleasant to us during our 10 day stay. Any requests we had were responded to extremely promptly and the reception staff were great at helping out with all our queries about places to see and how to get there. The 4 of us had a wonderful time relaxing by the pool, drinking cocktails and dining in the rooftop restaurant. We utilised the massage services on offer and enjoyed such things as chocolate indulgence and indian head massages - some you can even have by the pool! The only downside was the wake up call we asked for on our last day - we asked to be called at 5.30 am but no call came! Luckily we woke up on time anyway, and didn't miss our plane home.