4/10 Scarso
Ethan
Viaggio di coppia
16 set 2025
We booked at Green View Apartments near Kigali Heights, but the owner informed us (via WhatsApp, while we were already at the airport) that no rooms were available at the hotel, despite our reservation being confirmed on Expedia and via WhatsApp earlier in the week. We were placed instead at Nyumbani Cottages, with the promise that we would be moved to Green View the following day. That never happened. For three nights the owner gave us confusing and inconsistent explanations, repeatedly wasting our time by agreeing to transfer us and then backing out.
Nyumbani Cottages itself was fine. The breakfast was good, though the room was not very clean or comfortable. It is several kilometers away from Green View Apartments, which was very inconvenient.
Overall, this was an unpleasant experience. Based on our stay and other reviews, it seems Green View Apartments often places guests in hotels they did not actually book.
Ethan
Soggiorno di 3 notti ad agosto 2025