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Recensioni per Killington Mountain Lodge, Tapestry Collection by Hilton

3.5 out of 5
Killington Mountain Lodge, Tapestry Collection by Hilton
2617 Killington Rd, Killington, VT

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 321 su 1001 recensioni" "
Valutazione di 8 - Buono. 274 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 195 su 1001 recensioni" "
Valutazione di 4 - Scarso. 114 su 1001 recensioni" "
Valutazione di 2 - Terribile. 97 su 1001 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Kilder

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly
Soggiorno di 2 notti ad aprile 2024
Risposta di Joe, il giorno 28 apr 2024
Thank you for taking the time to tell the world about Killington Mountain Lodge! We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We just left today and I was looking forward to sharing this review! This was our third time staying there, and each time prior was great. But this time was a bit different! The staff all throughout the lodge were more than polite and professional, they were very heartwarming, down to earth, and personable. Now, my initial expectations are for staff are to be polite, helpful, and professional. To mentiona few, the front desk staff, the bar tender, and the waitress coving the dinning room. I believe they have a great team there, and you can see it. This includes the two cleaning individuals that were taking care of my floor this past Wednesday. They were extremely personable and pleasant as well. Lastly, I will mention the chief. The breakfast as well as the dinner were both Delicious! My husband actually lists the breakfast as one of the highlights to his trip! 👌
Soggiorno di 4 notti ad aprile 2024
Risposta di jessica, il giorno 26 apr 2024
Thank you so much for the kind words. It was very nice to meet you and your husband. We looking forward to meeting you both again.

10/10 Eccellente

jeong

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bed was comfortable and clean
Soggiorno di 3 notti ad aprile 2024
Risposta di Joe, il giorno 25 apr 2024
Thank you so much for your feedback at Killington Mountain Lodge! We hope to see you again!

10/10 Eccellente

Marissa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second stay here and it was great again! Friendly staff at reception and a clean, comfortable room! Would definitely recommend, especially if you’re skiing at Killington due to its close proximity to the mountain.
Soggiorno di 1 notte ad aprile 2024
Risposta di jessica, il giorno 24 apr 2024
thank you for your stay. It was a honor to have you.

10/10 Eccellente

Jared

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean, up to date and very friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 21 apr 2024
Thank you for the review!!

8/10 Buono

philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 15 apr 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

6/10 Soddisfacente

Peter

Viaggio di gruppo
For 730 bucks, pretty underwhelming. That was an "eclipse price," of course. Still, the place was ok, but nothing special, for sure. The "bar" and gathering places seemed a bit creepy to me. Hardly a "ski-chalet" vibe.
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 14 apr 2024
Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

8/10 Buono

Leonel A

Soggiorno di 2 notti ad aprile 2024
Risposta di Joe, il giorno 14 apr 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Eccellente

Sofia

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is perfect for any skiers or riders looking for a place close to the mountain, restaurants, and shops. Staff here was very friendly and accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 8 apr 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge!

10/10 Eccellente

David, Ballston Spa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 8 apr 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Eccellente

Clint

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, clean and comfortable room, and with great amenities.
Soggiorno di 1 notte ad aprile 2024
Risposta di JC, il giorno 8 apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Eccellente

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di JC, il giorno 8 apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Eccellente

Marissa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a great place to stay while skiing at Killington! The only bad thing is that the walls are thin so you can hear if you have loud neighbors, it didn’t bother us though. Overall a clean, comfortable hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Joe, il giorno 4 apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. As a Bonvoy member, it means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Eccellente

Frank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di JC, il giorno 1 apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

4/10 Scarso

Bryan

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
My room wasn’t ready until 7pm. Bathroom sink was clogged. Lack of hot water in shower. Bartenders were very nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you for taking the time to share your experience with us. Cleanliness is a top priority at our hotel; I apologize that your room fell short of your expectations. Rest assured that your comments have been shared with the housekeeping team. We hope you will choose to stay with us again on your next visit

2/10 Terribile

Kevin

I never went. Could not purchase a lift ticket. Tried for over a half an hour. Kept being told incorrect password. No one to talk to. It's insane that this happened. How hard & complicated can they make buying a Lift Ticket
Soggiorno di 1 notte a marzo 2024
Risposta di Ashley, il giorno 27 mar 2024
We are puzzled you would rank us 1 out of 5. We do not sell lift tickets at our hotel property.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We been staying here for years , always enjoy our stay. Love the game room and fireplace !!!
Soggiorno di 2 notti a marzo 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Eccellente

Laurent

Soggiorno di 1 notte a marzo 2024
Risposta di Joe, il giorno 11 apr 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge.

8/10 Buono

Kate

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is nice and the room is nice. Our room even has a skylight which is very nice during the day. However, there is no blind to cover the skylight and it’s so bright in the morning and you won’t be able to sleep in after 7am. And we had a next door Neighbour one night screaming very loud and woke us up.
Soggiorno di 6 notti a marzo 2024
Risposta di Joe, il giorno 18 mar 2024
Thank you so much for your response! We appreciate your stay and the kind words here at the Killington Mountain Lodge.

10/10 Eccellente

Tanner

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di JC, il giorno 18 mar 2024
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Eccellente

Gregory

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
check in staff was excellent and kind
Soggiorno di 1 notte a marzo 2024
Risposta di JC, il giorno 16 mar 2024
Thank you for the kind words! -Killington Mountain Lodge

8/10 Buono

Priscilla

Soggiorno di 2 notti a marzo 2024
Risposta di Joe, il giorno 30 mar 2024
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

10/10 Eccellente

Llyle

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
great place and easy to get too the slopes!!!
Soggiorno di 3 notti a febbraio 2024
Risposta di Killington Mountain Lodge, il giorno 16 mar 2024
We are so glad you had a great time staying here!

6/10 Soddisfacente

Caroline

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Enjoyed the lounge, bartender and billiards table… did not like that both the pool and hot tub were closed without notification… very disappointed after a day of skiing. We were looking forward to soak our aching muscles and were very disappointed that the hot tub was closed for 2 days( the whole time we were there… ) without notice.
Soggiorno di 2 notti a febbraio 2024
Risposta di Ashley, il giorno 6 mar 2024
Apologies for the hot tub being closed. It was overdue for maintenance and those things happen.

6/10 Soddisfacente

Brian

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The hot tub wasn’t working even though we called ahead to ask. The dead bolt on our room did not work. The breakfast should be included. Even though recently remodeled, the shower was moldy and had hair in it when we arrived. Only one elevator was working. The door on the stairs To the courtyard locked and was not accessible from the outside.
Soggiorno di 3 notti a febbraio 2024
Risposta di Ashley, il giorno 6 mar 2024
When you called ahead, I am sure the hot tub was working. Unfortunately the jets had to be fixed and tub maintenance was needed. The door to courtyard was locked due to hot tub being closed.

6/10 Soddisfacente

Kelvin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was nice. Toilet Flush and shower drain was weak. My only major issue was the sneaky $25/person mediocre breakfast buffet that you don't realize you're going to be charged for until you go to leave and get handed a receipt to list your name and room number. There was no warning that they were not offering a complimentary breakfast to guests which was the expectation when booking.
Soggiorno di 2 notti a febbraio 2024
Risposta di JC, il giorno 16 mar 2024
Thank you for staying!

8/10 Buono

Michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the pup-friendly policies and staff; proximity to Killington; the chic decor; the large, outdoor hot tub; and the common areas and bar where children, dogs and adults could gather comfortably. We were sad that the indoor pool was closed and that breakfast was $25 extra per adult. There is a small Starbucks stand downstairs in the lobby and a tiny market, which we did not visit. Beds were comfortable and we had no issues with noise. (The smell of bacon in the morning did effectively wake up the pup and ergo us, though. :) Small exercise room, but we didn't need it as we spent our days skiing. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others. This wasn't a huge deal to us, but I suspect it may be an issue for many others.
Soggiorno di 3 notti a febbraio 2024
Risposta di JC, il giorno 16 mar 2024
The Killington Mountain Lodge thanks you for staying with us!

4/10 Scarso

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hot tub was cold , indoor pool out of service
Soggiorno di 2 notti a febbraio 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time.

4/10 Scarso

Brittney

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent
Soggiorno di 2 notti a febbraio 2024
Risposta di Joe, il giorno 28 mar 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re at Killington Mountain Lodge

10/10 Eccellente

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hot tub needs to be allowed for late check ins
Soggiorno di 1 notte a febbraio 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

8/10 Buono

Masashi

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Joe, il giorno 28 mar 2024
Thanks! We’re so happy to hear you had a great stay.

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent value on the Killington Road, close to the ski slopes. Plenty of parking, and the entire facility was recently rehabilitated.
Soggiorno di 3 notti a gennaio 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Run down, poor service
On Friday evening there was a leak in the upstairs great room by the dining area next to the pool table. When we alerted the desk they said it’s fine. We had to say no it is running water-not a drip they took notice. The next day the leak was through to the down stairs lobby. This issue Continued all weekend. Forcing them to cancel breakfast on Sunday and Monday.The fireplaces never were turned on- when asked they said they did not get their wood delivered. We understood the pool was unusable but the hot tub was working. The problem was there were never any towels available to ripple coming out of a heavily used hot tub. Leaving guests standing in the great room dripping wet, making the floor wet(where there was no working fireplace)guests aside from ourselves were Frustrated- everytime people asked for towels the staff member rolled his eyes like it was a giant inconvenience. Sorry it’s not green but people are cold and wet! His Attitude was poor. Baseball cap, tall with glasses. There was a black out Saturday evening where there was a slow response from the staff with the exception being the bartender who proceeded to put battery candles on each table for all the guests she was good. The elevators kept breaking, during checkout they did not work nor did anyone offer assistance to carry out luggage.I called 4 times to speak with the managers and kept getting the run around. The last person was rude and hung up on me. It’s run down but has potential. Poor service.
Soggiorno di 3 notti a gennaio 2024
Risposta di Kyle Cocchi, il giorno 2 feb 2024
We are sorry for your experience, we pride ourselves on wonderful customer service, and appreciate your feedback. Please feel free to contact us on how we can make it rightOn a positive note, most of the structural issues listed are now resolved for our guests enjoyment.

10/10 Eccellente

jeremy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient and clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Kyle Cocchi , il giorno 2 feb 2024
Thank you for staying with us!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice weekend visit
The hotel was clean especially for being a pet friendly hotel. It was nice to come back to a comfortable stay after a day on the mountain, Although the bar service was subpar and the hot tub was only open 1 out of 2 nights don’t let that discourage a stay here! Very convenient and within walking distance to restaurants and bars.
Soggiorno di 2 notti a gennaio 2024
Risposta di Kyle Cocchi , il giorno 2 feb 2024
Thank you for staying with us, if you need any assistance at all, please feel free to contact us. We pride ourselves on our service and glad you had a nice stay!

10/10 Eccellente

Jesse

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a dicembre 2023
Risposta di Joe, il giorno 28 mar 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington, Vt!

10/10 Eccellente

Lauren

Soggiorno di 1 notte a gennaio 2024
Risposta di Joe, il giorno 28 mar 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terribile

Molly

Soggiorno di 1 notte a gennaio 2024
Risposta di Joe, il giorno 28 mar 2024
If there are any specific details you'd like to share or if there's anything we can do to make things right for you, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we want to ensure that your next experience with us exceeds your expectations.

2/10 Terribile

Anne

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 3 notti a gennaio 2024
Risposta di Kyle Cocchi , il giorno 2 feb 2024
Thank you for staying with us!

6/10 Soddisfacente

Holly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

William

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024

8/10 Buono

Corrine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed here multiple times and I love how clean this place is. One thing that was unpleasant however was that we were given one of those rooms with a door that could open into the room next to us if we were traveling with a bigger group. This door made it literally feel like the random people next to us were in the room with us. They must’ve been drunk because they were being so loud and were throwing up which was VERY unpleasant to hear. I was also woken up by them at 5:50AM. My boyfriend was also not happy that there was a skylight in the room directly over the bed with no shade on it as this woke us up due to the sun shining in our eyes. Not the best experience. We got stuck another night because of the snow storm but decided to stay somewhere else for the night.
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Carley

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

Xinran

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Experienced blackout, elevator breakdown, irresponsive and rude staff at the hotel. Also the hot tub uses massive amount of bleach that will ruin your swimwear. They’re always out of towel for the tub.

4/10 Scarso

Constantinos

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This used to be a great hotel. Recently was bought by Hilton and the lack of management is obvious everywhere. They have hired clueless kids that cannot get the job done. Food at the breakfast area runs out and cannot be renewed even if there are only 2 to 3 tables to manage. The area of the lounge is kept without heat, and you need your ski jacket to tolerate the cold inside the hotel common areas (bar, billiard area). They have only one person to service and clean all the hotel rooms every day. If you look under the sink, there is accumulated filth. They used to have a shuttle that facilitated the transfer to the ski area. That’s gone. The hotel is in a great location, but it’s going downhill fast
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Sydney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was very kind. Coffee bar attendant was slightly off putting, would love the self serve coffee instead.
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Everything was fine until 7:30am when people started sawing metal pipes outside of our back porch.
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

john

Soggiorno di 1 notte a gennaio 2024