Hotel was no where full. Walk in on ground level, our room was in below ground where the view was a concrete wall. Husband went to ice machine on 3 level and reported there was a beautiful view of the lake up there. Beds were high and hard. Pillows were hard and very heavy. Shower in tub, very slick/dangerous. Asked front desk for a mat. Told there wasn’t one so I put a bath towel in to stand on. After room service, I found a mat in my tub. I was looking forward to a room with a nice view, not a concrete wall.