The house was very comfortable and the kitchen had everything we needed. Quiet street, and nice location. Host was considerate in notifying us when a gardener was coming to work in the yard but was inflexible in other ways - a few days before the long holiday weekend, she offered us a refund/ cancelation due to needed repairs in living room ceiling that would remain unfinished/ not repaired before our arrival. I did not want to cancel as we wanted to come to Kingston for the long weekend and had nowhere else to stay. I requested a discount and would have been satisfied with this, but she refused. Ultimately, we stayed there and the ceiling issue was not a huge deal but the holes/ areas that needed repair were quite a bit bigger than I had understood. Whatever. However I did not understand why she offered to cancel entirely and lose all of the money but then declined to offer a discount when I requested. Even a modest discount would have been a nice gesture! Additionally, the VRBO listing indicates an 11 AM check-out but the guest binder in the kitchen indicates 12 PM check-out time. I asked her if we could stay until noon since her binder stated this in writing and she refused, indicating that another guest was coming the same day and the cleaner was arriving. I don't believe the house needed to be cleaned for 5 hours as it was very clean when we arrived and we did not leave it dirty. Although the house was very comfortable and had everything we needed, the experience left a bad taste in my mouth and what I will remember from the weekend is the inflexibility.